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Servpro Industries LLC Introduce
Hello, fellow Tennesseans! When unforeseen events like water damage, fire, or mold threaten the safety and integrity of our homes and businesses, knowing where to turn for professional help is crucial. While we often think of local companies, sometimes understanding the broader network of services available can be just as important. In the world of property restoration, Servpro Industries LLC is a name you might encounter. This article aims to provide an overview of Servpro Industries LLC from the perspective of a local Tennessee resident, exploring their general services, accessibility, and what they typically offer to communities like ours.
Servpro Industries LLC is a prominent national brand in the disaster restoration industry, with a vast network of independently owned and operated franchises across the United States, including many right here in Tennessee. While this article focuses on the corporate entity's address in Gallatin, it's important for local users to understand that when you engage with "Servpro," you are typically working with a local franchise that operates under the larger Servpro brand guidelines and training.
The core mission of Servpro, as a whole, is to help communities recover from all types of disasters, whether it's a small residential water leak or a large-scale commercial property fire. They aim to make it "Like it never even happened," restoring properties and peace of mind for those affected by unforeseen damage. For residents of Tennessee, this means having access to a potentially wide network of trained professionals who can respond to various property emergencies.
It's common for insurance companies to recommend or partner with national restoration brands like Servpro due to their widespread presence and standardized training. This can often streamline the process of getting damage assessed and repaired, which is a significant advantage when you're dealing with the stress of property loss. Understanding that Servpro operates through local franchises means that while the national brand sets standards, the actual service delivery and customer experience will largely depend on the specific local franchise you interact with.
For Tennesseans, this network offers a potential resource for professional restoration services, from the immediate aftermath of a storm to long-term recovery efforts. The national scale of Servpro Industries LLC means they often have access to significant resources and training programs designed to address complex restoration challenges. This article will delve into what Servpro typically provides, how they are accessible, and general considerations for local users seeking their services.
The corporate headquarters for Servpro Industries LLC is situated right here in Tennessee, specifically at 801 Industrial Blvd, Gallatin, TN 37066, USA. While this address serves as the base for the national organization, it's important for residents to understand that direct service calls for property restoration are typically handled by local Servpro franchises.
Despite the corporate address being in Gallatin, the accessibility of Servpro's services for the average Tennessee homeowner comes through their extensive network of independently owned and operated franchises spread across the state. This means that whether you are in Memphis, Nashville, Chattanooga, Knoxville, or any smaller town in between, there is likely a Servpro franchise operating in your vicinity or within a reasonable service range.
The core principle of Servpro's accessibility is their rapid response capability. Disasters and property emergencies can happen at any time, day or night, and local Servpro franchises are typically available 24/7, 365 days a year, to answer emergency calls. This round-the-clock availability is a cornerstone of their service model, ensuring that properties can be secured and mitigation efforts can begin as quickly as possible to prevent further damage.
To contact Servpro for services, the national general phone number is (800) 737-8776, and the mobile phone number is +1 800-737-8776. These numbers typically connect callers to a central system that can then direct them to the nearest local Servpro franchise equipped to handle their specific needs. This centralized contact point streamlines the process of finding local help, ensuring that Tennesseans can quickly connect with a restoration professional when they need it most.
While the corporate office in Gallatin focuses on supporting the overall franchise system, the true accessibility for our local communities lies in the presence of these numerous local franchises. They are the boots on the ground, equipped and ready to respond to property damage challenges across the diverse landscapes of Tennessee.
Servpro, through its network of independently owned and operated franchises, offers a comprehensive range of restoration, cleanup, and remediation services designed to address various types of property damage for both residential and commercial clients.
- Water Damage Restoration: This is a core service, including emergency water extraction, drying and dehumidification, structural drying, and preventing secondary damage like mold. They handle issues from floods, burst pipes, appliance leaks, and more.
- Fire Damage Restoration: Services cover smoke and soot removal, odor neutralization, content cleaning and restoration, and structural cleaning after fire incidents.
- Mold Remediation: For properties affected by mold, they provide mold inspection, containment, air filtration, and professional mold removal to restore healthy indoor environments.
- Storm Damage Restoration: This includes services for damage caused by severe weather events such as hurricanes, tornadoes, and severe thunderstorms, offering emergency board-up, tarping, debris removal, and full restoration.
- Cleaning Services: Beyond disaster cleanup, many franchises offer specialized cleaning services for carpets, upholstery, air ducts, as well as general deep cleaning and odor removal.
- Commercial Services: They cater to businesses of all sizes, providing tailored restoration solutions for large-loss events, commercial fire and water damage, and specialized cleaning for commercial properties.
- Reconstruction Services: After the initial mitigation and cleaning phases, many Servpro franchises can also provide reconstruction services, rebuilding damaged parts of the property to restore it to its pre-loss condition.
- Biohazard Cleanup: This includes specialized cleanup services for biohazard situations, including sewage backups, crime scene cleanup, and other hazardous material removal.
Servpro, as a national brand operating through its extensive network of local franchises, possesses several key features and highlights that are generally applicable across its system, though individual franchise performance can vary.
- National Brand Recognition and Resources: As a leading national brand, Servpro benefits from extensive training programs, standardized protocols, and a vast network of resources that individual franchises can tap into. This includes access to specialized equipment and techniques.
- 24/7 Emergency Service: A cornerstone of the Servpro model is their commitment to providing round-the-clock emergency response. This ensures that help can be dispatched quickly, crucial for mitigating further damage in urgent situations.
- Insurance Industry Relationships: Servpro is often a preferred vendor for many insurance companies. This relationship can streamline the claims process for policyholders, making it easier to navigate the complexities of restoration after damage.
- Comprehensive Training for Franchisees: While independently owned, all Servpro franchises typically undergo rigorous training to adhere to the brand's standards and best practices in various restoration disciplines.
- Wide Range of Services: The ability to offer a broad spectrum of services, from water and fire damage to mold and biohazard cleanup, means that customers often only need to contact one company for multiple restoration needs.
- "Like it never even happened" Philosophy: This tagline encapsulates their goal to restore properties to their pre-damage condition, or even better, ensuring thorough and effective cleanup and repair.
- Local Ownership and Operation (Franchise Model): While a national brand, the local franchises are independently owned and operated, which can mean a more personalized service from local business owners who understand their community.
However, it is important for local users in Tennessee to be aware that experiences can vary significantly from one independently owned and operated franchise to another. The provided customer reviews, while specific to a franchise outside of Tennessee (Servpro of Upper Bucks), highlight potential challenges that can arise with any service provider, emphasizing the importance of clear communication, diligent oversight, and careful consideration of local reviews when selecting a specific Servpro franchise for your needs. Issues such as communication breakdowns, scope of work discrepancies, and quality control problems, as described in the provided negative reviews, can occur and underscore the importance of due diligence on the part of the customer. While the national brand provides a framework, the execution relies heavily on the specific local team.
For general inquiries or to be directed to a local Servpro franchise in Tennessee, you can use the following contact details for Servpro Industries LLC.
Address: 801 Industrial Blvd, Gallatin, TN 37066, USA
Phone: (800) 737-8776
Mobile Phone: +1 800-737-8776
These national contact numbers will typically connect you to their system to help locate and engage with a Servpro franchise nearest to your location in Tennessee for specific restoration needs.
For residents and businesses across Tennessee, understanding the role of Servpro Industries LLC as a national brand, and its network of local franchises, is key when considering property restoration services. While the corporate entity in Gallatin serves as the operational hub for the larger brand, the true suitability for locals lies in the accessibility and standardized offerings of the numerous independently owned and operated Servpro franchises scattered throughout our state.
Firstly, the widespread presence of Servpro franchises across Tennessee means that professional restoration services are generally within reach, regardless of where you are located. When disaster strikes, whether it’s a sudden flood in Nashville, a fire in Knoxville, or mold growth in Chattanooga, the likelihood of a Servpro team being able to respond quickly is high. This swift response is critical for minimizing damage and beginning the recovery process promptly, offering a significant advantage for locals facing urgent property crises.
Secondly, the national framework provided by Servpro Industries LLC means that local franchises typically adhere to standardized training and operational protocols. This can translate to a consistent level of service and a reliance on proven restoration techniques and advanced equipment. For Tennesseans, this standardization offers a degree of assurance that the service provided, regardless of which local franchise responds, will meet certain professional benchmarks set by a leading industry brand. Their common status as preferred vendors for insurance companies can also simplify the often-complex process of filing claims and securing necessary repairs, a notable benefit for property owners navigating insurance paperwork.
However, it is crucial for local users to recognize that while the national brand sets standards, the actual customer experience is highly dependent on the specific independently owned and operated franchise they engage with. As highlighted by external reviews (even if from outside Tennessee), issues such as communication breakdowns, discrepancies in scope of work, and varying levels of post-service follow-up can occur. Therefore, while Servpro as a whole offers a valuable resource, local Tennesseans should always prioritize seeking out reviews specific to their local franchise and engaging in clear communication from the outset.
In conclusion, Servpro Industries LLC provides a vast and accessible network of restoration services to Tennessee, offering a valuable resource for locals facing property damage. Their broad reach, standardized training, and industry relationships make them a suitable option for many. For the best experience, local residents are encouraged to leverage the accessibility of the national brand to find their nearest franchise, and then conduct due diligence on that specific local provider to ensure their expectations for professional and timely service are met. This approach will help Tennesseans confidently navigate property restoration challenges, ultimately aiming to make it "Like it never even happened."
Servpro Industries LLC Services
Water Damage Restoration Service
- Carpet Cleaning
SERVPRO effectively cleans carpet, removing dust, dirt, allergens, and bacteria harmful to air quality. We help maintain healthy indoor environments & the aesthetic appeal of your space. Call us today and let SERVPRO help you keep your spaces clean, beautiful, and healthier!
- Commercial Services
Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO has the training and expertise to help make it “Like it never even happened.” Small Office Buildings Large Office/High-Rise Office Bui...
- Fire Damage Repair and Restoration
In addition to fire, smoke, and soot damage, your home or business may also suffer from water damage as a result of the firefighting efforts. This type of damage can be especially upsetting and destructive for your family to process. You may feel stressed, confused, and vulnerable, so you’ll need...
- Fire damage cleanup & repair
SERVPRO's fire damage cleanup, repair, and restoration experts provide services essential to restore structures. SERVPRO's certified technicians specialize in water removal, damage assessment, and fire/smoke damage restoration. Call our team so we can swiftly address your needs today!
- First Responder
- Flood cleanup
Flood cleanup is a complex and urgent process, whether it's caused by heavy rains, burst pipes, or natural disasters - swift and systematic action is crucial to minimize damage. SERVPRO responds quickly to start water removal and begin the restoration process expeditiously.
- Flood restoration
SERVPRO's skilled professionals ensure flood restoration is systematic, thorough, and effective. By combining water removal, drying, cleaning, mold prevention, and structural repair, we aim to bring life back to spaces that have been profoundly affected by the destructive force of water.
- Mold cleaning
When mold starts to invade your home or business, contact SERVPRO for quick and safe remediation. We assess the area for leaks and potential ventilation improvements. Our experience and advanced equipment ensure swift remediation with as little disruption to your life or workflow as possible.
- Mold damage restoration
SERVPRO specializes in mold remediation. We provide thorough cleaning, drying, and sanitization - while making necessary repairs and taking preventive measures to avoid future outbreaks. Limit safety and negative health impacts by contacting our remediation specialists right away!
- Mold inspection
SERVPRO's trained inspectors use industry-leading technology to inspect spaces for moisture and potential mold growth. Sampling and detailed reporting with a thorough mold protocol are provided. Our professionals will talk you through the whole process - your safety is our A1 concern.
- Mold mitigation
SERVPRO specializes in minimizing the impact of mold growth within indoor environments. Mitigate structural damage and safeguard against potential health problems by eradicating mold through our extensive remediation process. Call us for a mold assessment today!
- Mold remediation
Our mold damage cleanup experts thoroughly assess, contain, and remove mold. Our advanced techniques help prevent regrowth, restoring safety and indoor air quality. Trust SERVPRO professionals to safeguard your space from mold's harmful effects.
- Sewage cleanup
SERVPRO ensures proper sewage cleanup by containing, extracting, and removing contaminants. Our professionals carefully plan and utilize specialized equipment/chemicals to decontaminate impacted areas. We eliminate bacteria and pathogens with professional-grade SERVPRO products. Call for more info.
- Storm Damage Cleanup and Restoration
When you are dealing with storm damage, flooding, and water damage, immediate action is crucial. Choose a company with storm damage experience and expertise that has the resources and equipment to handle the job. Here at SERVPRO, we are ready to respond immediately to storm damage, flooding, and ...
- Water Damage Repair and Restoration
Our highly trained technicians are ready to respond immediately to flood or water damage at your property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as ...
- Water damage-related cleanup & repair
Water damage wreaks havoc on homes and businesses. SERVPRO provides swift & effective cleanup, water mitigation, and repair essential to minimizing the extent of damage and preventing long-term issues. Please call us today if you have experienced a water loss in your dwelling or place of business.
- Water damage-related mold removal
SERVPRO addresses mold removal from water intrusion by structure assessment containment, extraction, removal, sanitization & taking steps to prevent future occurrences by addressing the source. Post-remediation verification is crucial to confirm spaces and air quality are safe. Call for more info.
- Water removal
SERVPRO specializes in residential and commercial water mitigation & removal. When called right away, we can help prevent secondary damage from water intrusion. We restore affected areas to pre-loss conditions. We provide a complete scope from water removal to decontamination - call for more info.
Servpro Industries LLC Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Servpro Industries LLC Location
Servpro Industries LLC
801 Industrial Blvd, Gallatin, TN 37066, USA
Servpro Industries LLC Reviews
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★ 5★ 4★ 3★ 2★ 1SERVPRO of Upper Bucks Destroyed Our Historic Home—And Still Hasn’t Fixed It, 4 Months LaterWe hired SERVPRO of Upper Bucks, N.W. Hunterdon County (Servpro Team McCabe) for a small, two-day mold remediation job in the attic of the 1920s historic farmhouse we had just purchased in Riegelsville, PA. The mold was mild and limited to the insulation. We were assured the insulation would be carefully removed and a clear encapsulant applied only to affected areas.We scheduled the work to be completed before move-in. Instead, SERVPRO’s mishandling displaced us from our home, caused significant damage, and led to serious delays and health concerns. What should have taken two days stretched into over a month—leaving our attic, HVAC system, and parts of our interior permanently damaged.This was not a crawlspace—it was a walkable, historic attic with hardwood floors, exposed beams, and century-old woodwork. Instead of respecting the space, Servpro Team McCabe sprayed thick white coating across every surface: floors, stairs, walls, even mold-free areas. It was applied unevenly and sloppily, permanently obscuring historic features.Ed from Team McCabe acknowledged the work wasn’t done to scope and sent a crew to fix it. For nearly a month, they attempted to sand and scrape the product off our original woodwork—only causing more damage.Our home security footage captured Keith, the crew lead, standing in front of a camera saying something like, “I ran out of the clear coating, so I just grabbed the white coating from the shop.” He then cursed about our family, called one of us a “smart ass,” and continued swearing—inside our home. The atmosphere became tense and hostile. We endured this for weeks while they tried (and failed) to fix their mistake.Additional damage includes:Cracked attic stair treads—now unsafe to step onBroken hardwood planks in an upstairs bedroomSolvent stains on the ceiling below from their “removal” attemptPeeling paint from plastic sheeting removalConstruction debris and dirt tracked through our home (no floor protection or shoe covers)Utility bills that tripled due to prolonged workThe cost of hiring professional cleaners after Servpro abandoned the jobOngoing stress and disruption to our family lifeThen we discovered the HVAC damage.While in the attic, Servpro crushed part of our high-velocity air conditioning system—a delicate and expensive setup common in historic homes. Multiple ducts were visibly smashed. One was “repaired” with a plastic trash bag tied to the air handler. That bag is still there (as of July 2), and we haven’t been able to safely run the system—during a heat wave.Multiple HVAC professionals have confirmed:The system’s ductwork is beyond repairFull replacement is required ($5k+)Fiberglass ducts were crushed and may be blowing particles into our homeDespite all this, Servpro Team McCabe has offered no resolution. Our last contact with them was April 28, when we asked what they would do to make this right. We’ve heard nothing since—no apology, no reimbursement, no plan. In July, they finally reached out… to ask for their final payment.We’ve documented everything: security footage, photos of damage, communications with Servpro, HVAC evaluations, and quotes.We are a young family who trusted SERVPRO to help make our home safer. Instead, they damaged it, compromised the air system, and left us with the burden—financial and emotional—of cleanup and repair.We’re sharing this to:Warn other families, especially those with historic homes and young kidsUrge SERVPRO Corporate to investigate and take responsibilityWe never wanted to write this review. But our home—and our health—were put at risk by a company that claims to protect both.
Jul 04, 2025 · Nicolas FultonAfter a water loss, Servpro was sent in to tear out and dry which they did. And then no communication! We kept having to call the adjuster and call Servpro to find out what's next after this mess/disaster my house was left in. After more of me calling them, a PM who has never done a residential loss before, comes out say they have to do an estimate and doesn't know when they will be out for repair. I am down to a concrete floor! We are in the middle of week 3 of the water loss (Monday) will be 2 weeks since the dryers were removed. I had to call them, they never called me! Still don't know when someone is coming to start work. My house is in shambles and it's not a priority to anyone to com fix it. Flooring and Paint basically is what I am waiting on.
May 14, 2025 · Traci DaileyAfter a plumbing leak our insurance offered to send a team to mitigate damages. SADLY, I chose servpro! The loss occurred in early August 2020. A team of 2 showed up 8/9/20 to clean up and removed a hardwood floor. In doing so, they broke a glass in the oven door as I sat in a chair and watched. servepro HAVE NEVER CORRECTED THE BREAKAGE. They initially wanted to remove my entire cooktop and oven. Expecting a quick repair and turn around, I allowed them to take ONLY the door for repair. Approaching the Holidays with no repaired door I insisted on the door being returned. Amazing that they actually did something they said they would and returned the broken door. No offer of a replacement oven and cooktop, only that a door is ordered and ON BACKORDER, they'll call when it is received.Their level of incompetence and or lack of concern for Our quality of life or even our safety is astonishing. Tired of their lack of action, I searched the internet and located a replacement door glass from the manufacturer. I placed and order and received the door glass, all this took less than a week. I sent an email advising servpro I had found the glass and asked; If they could hire a qualified service technician to actually install the glass. It has been over a month and no acknowledgment or reply has been received.I am guessing that they have so many claims that they just don't care. The date of this review is 1/13/2021. For confirmation of my loss, I am attaching images of when the door was broken. My recommendation is NEVER USE SERVPRO !!!!! NEVERPS My wife called today (I am so done I want to hire an attorney). She was told the lady was in the bathroom and would call back. No return call received. `
Jan 13, 2022 · Tom ConcesFriendly & professional Staff . Checked in at 8:00 am done by 8:30 am . Shipping & receiving building located behind the main building .
May 09, 2025 · Manjot SinghI live in Florida, We used them for our house after the hurricane for flood damage. They showed up told us it would be $7500 for everything. We gave them 50% down. It took 3 weeks of trying to get the final bill. When we finally got it $15,000.Do not use these guys, if they knock on your door do not answer!They try to scam everybody. Pure fraud as to the bill.I am calling my lawyer!Mike in Florida.
Nov 06, 2022 · Michael Watts
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