ProSource Restoration: Central Indiana's 24/7 Water, Fire, and Storm Damage Experts in Avon, IN

ProSource Restoration Photos

ProSource Restoration Introduce

Introduction / Overview

For homeowners and businesses across Central Indiana, unexpected property damage from water, fire, or storms can be a deeply distressing experience. ProSource Restoration, an established provider in Avon, IN, focuses entirely on alleviating this stress by offering specialized, 24/7 emergency disaster response and complete restoration services. They are not a general remodeling contractor, but rather a dedicated professional specializing in returning properties to their pre-loss condition after a devastating event.

With an emphasis on prompt action and comprehensive recovery, ProSource Restoration manages the entire process—from initial damage mitigation and Water Damage extraction to the necessary structural repairs and final cleanup. Their core mission is clear: to be the reliable expert Indiana residents can call on when disaster strikes, ensuring a structured path to recovery. They understand the emotional and financial strain these events cause and aim to simplify the complex process of property restoration, working with clients across the entire process of crisis and rebuild.

Location and Accessibility

ProSource Restoration is conveniently situated in the heart of Hendricks County, providing a perfect central base for rapid deployment throughout the greater Indianapolis metropolitan area and surrounding communities. Their location in Avon ensures that a quick response team can be dispatched to locations across Boone, Hamilton, Hancock, Hendricks, Johnson, Marion, Morgan, and Shelby Counties.

The company’s office is located at:

8131 Kingston St Suite 800, Avon, IN 46123, USA

Accessibility for clients is a priority at their physical location, which features a Wheelchair accessible entrance and a Wheelchair accessible parking lot. This attention to detail reflects their commitment to accommodating all members of the Indiana community seeking their professional services, whether for an initial consultation or post-project follow-up.

Services Offered

ProSource Restoration provides a focused range of essential services aimed squarely at disaster recovery and property protection. As specialists in Water damage restoration service and Waterproofing service, their offerings are critical for maintaining the safety and structural integrity of your home or business.

Their primary restoration services include:

24/7 Emergency Water Damage Restoration: Rapid response for Water Damage caused by flooding, burst pipes, and appliance failures. This service includes immediate extraction, structural drying, and initial damage assessment to mitigate long-term issues.
Fire Damage Recovery: Comprehensive Fire Damage services, which cover smoke and soot cleanup, odor removal, cleaning of contents, and structural repairs to rebuild areas affected by the fire.
Storm Damage Repair: Expert handling of property damage caused by severe weather events. This includes managing repairs for wind, hail, and flood-related Storm Damage, ensuring homes are quickly secured and restored to their pre-storm condition.
Sewage and Mold Remediation: Specialized cleanup and sanitation for properties affected by Sewage and Mold Repair. They address the source of the contamination, safely remove affected materials, and utilize industry-standard techniques to remediate mold growth and prevent its return.
Waterproofing Services: Providing Waterproofing service solutions to help protect basements, foundations, and other vulnerable areas from future water intrusion, adding a layer of preventative care after a property has already experienced a water event.

Features / Highlights

Choosing a restoration contractor during a crisis requires confidence in their ability to perform under pressure. ProSource Restoration emphasizes several key features to instill that confidence in Indiana customers.

Emergency Availability: They are a 24/7 operation, critical for immediate disaster mitigation when a homeowner experiences Fire Damage or Water Damage.
Insurance Claims Expertise: The company is experienced in working directly with insurance companies, a vital service that helps clients navigate the complex claims process and work towards maximizing coverage for necessary repairs and replacements.
Comprehensive Restoration Process: ProSource manages the project from start to finish. This includes the initial cleanup (demo and removal of water and damaged materials) through to the final rebuild (returning a finished basement or room to its original form), as noted in positive customer feedback.
Client Communication: The company is noted by customers for having an "easy to work with" team, with a responsive office staff and professional on-site crews like Drew and his team, who provide a clear path for returning a property to normal.
Billing and Transparency: While some customers have reported initial concerns regarding detailed invoicing, the company has shown a willingness to address and comply with requests for invoice revisions and clarification, ultimately working to resolve billing discrepancies.

Contact Information

For immediate emergency assistance for Water Damage, Fire Damage, or Storm Damage, or to schedule a consultation for Mold Remediation or Waterproofing service, please use the following contact details. Their team is prepared to respond quickly to protect your Central Indiana property.

Address: 8131 Kingston St Suite 800, Avon, IN 46123, USA
Phone: (317) 374-3858
Mobile Phone: +1 317-374-3858

What is Worth Choosing

For Indiana residents facing the chaos of a sudden property disaster, the speed and specialization of ProSource Restoration are invaluable. Their commitment to 24/7 service ensures that critical mitigation—such as Water Damage extraction and securing a property after Fire Damage—begins immediately, which is the most important factor in limiting overall loss and reducing the risk of secondary issues like Mold Repair.

Choosing ProSource means selecting a team experienced in the nuanced relationship between restoration work and insurance claims. Their success in helping clients navigate negotiations with insurance companies to ensure appropriate coverage for full repairs is a significant benefit. While it is always prudent for customers to practice careful scrutiny of detailed billing and service inclusions—a necessity when dealing with any major insurance-related work—ProSource has demonstrated a commitment to adjusting invoices and ensuring that the work is seen through to completion, providing a final, restored space, as evidenced by successful two-stage projects. For comprehensive, urgent, and complex disaster recovery across Central Indiana, ProSource Restoration offers the focused expertise and full-cycle service required to restore your peace of mind.

ProSource Restoration Services

Water Damage Restoration Service
Water Damage
Fire Damage
Storm Damage
Sewage and Mold Repair

ProSource Restoration Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

ProSource Restoration Location

ProSource Restoration

Indiana Hendricks County Avon Kingston Street

8131 Kingston St Suite 800, Avon, IN 46123, USA

ProSource Restoration Reviews

An average rating of ★4.7 from 43 user reviews.

homecompanyroofjobinsurancecommunicationquotebasementdrying

★ 5★ 4★ 3★ 2★ 1

We had a two stage project completed by Drew and his crew for our finished basement. First, was the demo and removal of water after our sump pump failed, they took care to move things carefully and get the job done. They gave us quotes on repairs/replacements, and when we were ready, they came back out and completed returned our basement to its “finished” form once again. Straightforward, fair pricing, and they were easy to work with.
Jul 10, 2025 · Julian Bellamy
Disappointed and Concerned by ProSource Restoration's Business PracticesI hired ProSource Restoration following a sump pump failure that resulted in approximately six inches of water in my basement. While the initial response to remove the water and damaged materials was timely, my overall experience with the company was deeply concerning and, in my opinion, indicative of questionable business practices.The first issue stemmed from poor internal communication. I was told by an office representative that the crew would have an extra sump pump on hand in case mine needed replacement. Once the crew completed the water extraction, they informed me that my sump pump was, in fact, broken—but contrary to what I had been told, they were unable to replace it. When I called the office back for clarification, I was told, “they can’t replace your sump pump because they aren’t plumbers.” This forced me to scramble to find an emergency plumber with limited time and resources.Shortly after, the office called back to say they had someone in their network who could handle the replacement—at a last-minute emergency rate of $800. When the plumber arrived, he informed me that only $400 of that amount was for his services, and the remaining $400 was a fee charged by ProSource for arranging the job. In effect, I was charged $400 simply for a referral.Furthermore, despite standard industry practices, ProSource did not provide any dehumidifiers during the drying process. Yet, on the first invoice I received, they included a nearly $400 charge for equipment that was never brought to my property. Additionally, every line item included an "after hours" surcharge—even though ProSource advertises 24/7 service and most of the work was performed during regular business hours. I requested that the humidifier charge be removed and that the after-hours premiums be revised accordingly. To their credit, they complied.However, after addressing those concerns, I received a revised invoice that included over $500 in new charges, which they claimed they had “forgot” to include on the original. Among these was what appeared to be a duplicate charge and a nearly $200 “labor minimum” fee that was never explained to me. Again, I had to engage in back-and-forth discussions to resolve these new discrepancies.While several of the billing issues were eventually addressed, the overall experience left me feeling taken advantage of during a vulnerable moment. It became clear that the company was intent on billing up to the full limit of my insurance coverage, regardless of the actual scope of work—something even my insurance agent found questionable, noting that similar jobs typically cost around $3,000, while ProSource’s charges approached the $5,000 policy limit.My overall experience with ProSource is that they made it easy for me to communicate with the office team and responded quickly to my requests, but they also displayed blatant attempts to further expose me to financial hardship in a time of vulnerability. I strongly caution others to review every invoice carefully and ask detailed questions before agreeing to services.UPDATE 01MAY25: I emailed a summary of these issues directly to the company. They tried to call me the next day to discuss. I was unavailable to talk so I asked them to respond to the email for any discussion points (I also wanted to have a paper trail for any further conversations) and they did not email me back after they said they would. I even sent a follow up email requesting a response and they have not said anything back.
May 01, 2025 · Daniel Stirm
Drew Craig was amazing and a huge help after we had a house fire. He was very professional and took care of everything so it was smooth for us. Would recommend to anyone!
Jul 17, 2025 · wiz1606
I really enjoyed working with Kelly and Scott. They got the work done quick and Kelly communicated with me very well and was patient with insurance check mishaps. I am happy with the work they’ve done on my home. I would recommend them and would use them again.
Jan 20, 2025 · Michaela C
Did a great job on restoring my in-laws home after extensive damage. Good communication through the whole process. They don’t get online much, but wanted to praise the company and the work! She said Drew was great!!
Jul 27, 2024 · Lauren Hampton