ICON Restoration & Construction, LLC Photos










ICON Restoration & Construction, LLC Introduce
When the unexpected happens to your home or commercial property in Michigan—be it the devastation of a house fire, a serious flood from a burst pipe, or the structural damage left behind by a severe storm or tornado—the clock starts ticking. For property owners across Oakland County and the wider Metro Detroit area, having a reliable, comprehensive General Contractor ready to respond immediately is not just a convenience; it is an absolute necessity. ICON Restoration & Construction, LLC, based in Rochester Hills, is dedicated to being that rapid, reliable expert, serving the entire Southeast Michigan region with the promise of "Bringing Families Back Home."
ICON Restoration & Construction, LLC has established itself as a full-service General Contractor with decades of experience in estimating, planning, managing, and executing both large-scale Construction projects and complex disaster recovery efforts of all kinds. Their core expertise lies in the immediate mitigation and comprehensive restoration following a property loss. They are equipped to handle everything from the initial 24 Hour Emergency Services like Board-Up and Water Mitigation, all the way through to the final Interior Finishing and New Construction components required to fully restore or remodel a damaged home.
What truly sets ICON apart is their specialization in navigating the often-stressful process of Insurance Repair - Residential and Commercial Property claims. They understand that dealing with homeowners insurance can be a time-consuming hassle, which is why they work diligently as a dedicated liaison with your insurance company. This crucial Claims Consulting service helps to ensure your claim is processed correctly, efficiently, and covers all necessary aspects of the Property Restoration. While the restoration industry is complex and experiences vary—as evidenced by both glowing and critical customer feedback—ICON aims for professionalism, clear communication, and dedication to seeing the job through to client satisfaction, even when facing challenging, long-term repairs following catastrophic events like a tornado. Their success stories often highlight the dedication of their project managers in coordinating the many moving parts of a restoration project.
Strategically located in Rochester Hills, ICON Restoration & Construction, LLC is perfectly positioned to provide a rapid response to emergencies throughout the densely populated areas of Southeast Michigan, including Troy, Bloomfield Hills, Novi, Northville, and Auburn Hills. Their local presence in Oakland County allows for a speedy deployment of their restoration specialists when every minute counts in preventing secondary damage like mold growth.
Address: 2523 Product Ct, Rochester Hills, MI 48309, USA
Phone: (248) 289-1144
Mobile Phone: +1 248-289-1144
The accessibility of their facility reflects their commitment to serving the entire community. The office features a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that all clients, including those with mobility challenges, can comfortably visit to discuss their restoration plans or claims in person.
As a licensed, insured, bonded, and certified General Contractor, ICON Restoration & Construction, LLC offers an exhaustive list of services that cover both disaster mitigation and complete reconstruction, guaranteeing a seamless recovery process for Michigan property owners.
Their primary service categories include:
- 24 Hour Emergency Services: Immediate response for Board-Up and Weatherproofing, Tree Removal, Emergency Electrical and Plumbing Repairs, Demolition, and Water Extraction.
- Disaster Restoration: Comprehensive Fire & Smoke Restoration, Water Damage Restoration, Storm Damage Restoration, Hail Damage Restoration, and Contents Restoration.
- Water Damage Management: Full services for Water & Flood Cleanup, Water Mitigation, Water Damage Repairs, Water Remediation, and Sewage Cleanup.
- Mold Services: Specialized Mold Remediation, Mold Restoration, Mold Prevention, and Mold Test, utilizing tools like Thermal Imaging to detect hidden moisture.
- Fire & Smoke Cleanup: Complete Fire And Smoke Damage repair, Smoke Damage Restoration, Surfaces Cleaning, Debris Removal, and cleaning of Personal Property.
- Reconstruction and Remodeling: Full General Contracting and Home Repair services including Interior Finishing, Drywall installation, Drywall repair, Painting (Paint indoors), Flooring, Tile work replacement, Building Remodeling, and Air Conditioning repair/replacement.
- New Construction and Custom Building: Services including Custom Home Building, Room Additions and Home Expansions, and Architectural Design.
- Insurance Claim Consulting: Working as a liaison with insurance providers to manage Insurance Repair - Residential and Commercial Property claims, including claims consulting and dispute resolution (mediation/appraisal).
ICON Restoration & Construction, LLC leverages decades of industry experience and high operational standards to manage complex projects effectively, particularly those requiring detailed coordination between the homeowner, the insurance company, and various trade professionals.
Key advantages and professional recognitions include:
- Decades of Experience: The team has decades of experience in estimating, planning, managing, and executing construction and disaster recovery projects, ensuring professional and reliable service.
- Insurance Claims Advocacy: They are recognized for their expertise in Claims Consulting, working as a liaison with insurance companies to ensure claims are processed correctly and to help clients receive full coverage for all damages.
- Full-Scope General Contracting: ICON provides start-to-finish service, covering everything from immediate Water Mitigation and Debris Removal to complete reconstruction, including Remodeling, Kitchen & Bath Renovation, and New Construction.
- Industry Recognition: The company has been recognized for its performance, including being ranked in the Top 5% out of 2,500 companies in the USA (in 2015) and #1 in the midwest out of 250 (in 2015).
- Advanced Technology: They utilize the industry's most sophisticated estimating software, inspection instruments, and construction equipment available to ensure quality and efficiency.
- 24-Hour Emergency Service: They offer immediate response services, crucial for minimizing secondary damage (like mold forming within 12-24 hours of water damage) following a disaster.
- Commitment to Quality: Many clients praise the company’s attention to detail, high quality of work, and exceptional workmanship in their restoration projects.
- Dedicated Project Management: High-performing project managers are often noted for their organization, communication, and genuine interest in ensuring the job is done right.
For Michigan homeowners navigating the aftermath of a major disaster, the choice of a general contractor profoundly impacts the speed, quality, and financial outcome of the restoration. ICON Restoration & Construction, LLC is worth choosing because they offer a powerful combination of emergency speed and comprehensive, high-level general contracting services, particularly excelling in the bureaucratic complexity of insurance claims.
The critical importance of their Insurance Claims Consulting cannot be overstated. By working directly as a liaison with your provider and having experts trained in damage assessment, mediation, and appraisal, ICON ensures that the homeowner’s best interests are represented. They document all damage thoroughly, a vital step to securing full coverage, leading to a "speedy and stress-free recovery with exceptional results," as they state. This advocacy is often the deciding factor in turning a financial catastrophe into a manageable reconstruction project.
Furthermore, their comprehensive approach—from 24 Hour Emergency Services like Water Extraction to full architectural design and Custom Home Building capabilities—means a homeowner only ever needs one contractor. This integration is crucial for maintaining accountability and quality control. While, as noted in one review, complex projects can face significant execution challenges and require persistence, the successes, often highlighted by dedicated project managers like Crystal, showcase the company's capability to deliver "absolutely beautiful work" and provide vital support during extremely stressful times.
Ultimately, by choosing ICON Restoration & Construction, LLC, Michigan residents are opting for a certified, experienced, and well-equipped firm committed to minimizing stress, maximizing insurance recovery, and delivering high-quality Home Restoration and Remodeling, thereby fulfilling their mission of "Bringing Families Back Home."
ICON Restoration & Construction, LLC Services
General Contractor
- Drywall installation
- Drywall repair
- Flooring
- Paint indoors
- Painting
- Refurbishment
- Tile work replacement
- 24 Hour Emergency Services
- Air Conditioning
- Architectural Design
- Building Remodeling
- Carpet Cleaning
- Contents Restoration
- Debris Removal
- Fire & Smoke Restoration
- Fire And Smoke Damage
- Fire Damage Restoration
- Hail Damage
- Hail Damage Restoration
- Home Repair
- Home Restoration
- Insurance Repair - Residential and Commercial Property
- Interior Finishing
- Mold Prevention
- Mold Remediation
- Mold Restoration
- Mold Test
- New Construction
- Perk Tests
- Personal Property
- Plumbing And Electrical Works
- Property Restoration
- Restoration Work
- Sewage Cleanup
- Smoke Damage Restoration
- Storm Damage Repair
- Storm Damage Restoration
- Surfaces Cleaning
- Thermal Imaging
- Water & Flood Cleanup
- Water Damage Repairs
- Water Damage Restoration
- Water Mitigation
- Water Remediation
ICON Restoration & Construction, LLC Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
ICON Restoration & Construction, LLC Location
ICON Restoration & Construction, LLC
2523 Product Ct, Rochester Hills, MI 48309, USA
ICON Restoration & Construction, LLC Reviews
project managerhomecommunicationjobkitcheninsurance companyremodelbasementwallsorganized
★ 5★ 4★ 3★ 2★ 1Run fast and run far. After our home was damaged in a tornado we used this company for repairs. It took over a year, filing a BBB complaint, consulting with an attorney to get them to finish the job. They had to do the siding 3 times. And the pictures are the pieces of siding that are AGAIN falling off the house. They have been contacted to come and repair this but have not fixed their terrible work. Shotty work, lying staff, complete and total incompetence. RUN!
May 28, 2025 · Rachael GardnerAfter the fire damage to our home, we worked with Icon on the restoration, and I can't say enough good things about the experience. Crystal, our project manager, was absolutely incredible to work with. She was responsive, organized, and always made sure we were in the loop every step of the way. Her attention to detail and ability to coordinate the many moving parts of our project made a huge difference. We felt truly supported during a very stressful time. Thank you to Crystal and the entire Icon team for your hard work and professionalism!
Apr 25, 2025 · Tanya LukomskiWe used Icon to restore our lower level and laundry room after the main water line busted under our house and flooded . Agron was in charge of our job and I’m really impressed by his professional and caring attitude thru out the process! He handled all our concerns and was very prompt with communicating each step of the process. I feel like I made a friend with him he was very sweet and kind also . We have used Servpro in the past but Icon was way better. Definitely recommend them ! Great job ! Before and after photos
Feb 08, 2024 · Melissa PattonWould give zero if I could.Had a tree fall last year and damage some siding. My insurance recommended Icon. BIG MISTAKE. It took over a year to get the job completed. We were dragged through countless walkthroughs as our project manager kept changing. At one point, we signed one sheet that verified the work that needed to be done and the project manager changed...again. After months of waiting we were told our claim was closed and we denied service. They finally sent out another new project manager who said that our previous plan wouldn't work for them. We had to basically threaten them with a court ruling as we had signed a legally binding agreement with the previous project manager.When Laborers finally came out, they were sub contracted. Icon doesn't have laborers and subcontracts out to the cheapest bid. The overall quality reflects this.They tried to clad over rotten wood and I had to start using terms like "installation guidelines" and "Manufacture warranty". After pulling teeth, they finally got someone to replace the rotted wood (which was on the original work order that we had signed).Horrible company. Horrible practices. They should be called "Icon Cover It Up" because they tried to do the bare minimum to my home. I literally have to go out and caulk/fix multiple points in my siding as the job was fairly sub par.I will say that our final project Manager, Josh, was great. he worked with us through our frustrations and did his best to smooth things over from a whole year of headaches with them.Update: Less than a year later and the siding is coming off and the caulking around the windows is failing. They installed the top strip wrong causing it to fail and the caulking is the wrong type for exterior windows. I have called and they are not following up to get the issues fixed.
Nov 08, 2024 · Michael PrichardAfter a basement sewage flood, my insurance company recommended ICON Restoration for the repairs. Before the remodel, ICON had a team do a rough cleaning job to help cut down the smell and give the documentation team space to work. We had over 500 items to photograph and document -- ICON sent a team of ladies, and they completed the job in two days.Once documentation was finished, the removal team was overbooked, so the cleanup team stepped in and handled the disposal of everything in the basement. They then cleaned everything extremely thoroughly and sprayed mold inhibitors, then set up giant fans all over the basement to dry everything out. The basement has never been cleaner! Keep in mind, we had several inches of sewage in our basement recently, so it had been disgusting. We had a UV flashlight and decided to check things out and were flabbergasted at how clean things were.After clean up and sanitation we had electrical, plumbing, boiler system, water heater and finishing carpenters out to work on their respective areas of the basement. Every tradesman that came out was very professional and did fantastic work. One of the contractors even came out for an additional drive (I believe they had a 45 minute one-way trip) to do just a little extra to make the basement a bit more accessible in the future.We had a small miscommunication with one of the tradesmen, but our Project Manager, Armando, was quick to clear things up and make sure everything was taken care of. There were a few initial delays in the project; just before any work was started, we discovered the boiler and water heater had also been affected. This was another less frequently available trade that needed to be included, and then the first HVAC contractor had an emergency that caused them to not be able to take on the project; Armando quickly got another company out to do the work, and they were fantastic.Ceilings were sprayed black (if you're questioning it, just go for it, it looks amazing!), walls were framed and finished and look great! We had a few custom pieces that we had to wait for (french doors and an extra large laundry tub), but those were taken care of as soon as they were able. Despite some small initial delays, the entire project was still completed a week ahead of the initial scheduled date of completion. From the time we called our insurance company until the last paint was drying took about 4 months. I would highly recommend their expertise based on my experience.(Our project manager communicated incredibly well every step of the project -- we had to deal with a few different depts throughout the process (cleanup, documentation, disposal, some contractors), but the project manager is the one that keeps it all together. A++ Armando!)
Jul 28, 2025 · Justine
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