911 Restoration of Charlotte: Your Emergency Water Damage Specialists

911 Restoration of Charlotte Photos

911 Restoration of Charlotte Introduce

For residents and businesses in North Carolina, especially within the greater Charlotte area, an unexpected disaster can be a source of immense stress and disruption. When water starts gushing, a fire leaves a trail of smoke and damage, or mold begins to grow, a fast and professional response is not just helpful—it’s essential. This is where a specialized general contractor like 911 Restoration of Charlotte comes into play. As their name suggests, they are not just any contractor; they are a team dedicated to providing a "Fresh Start" after a crisis. This article will provide a clear, engaging, and informative look at 911 Restoration of Charlotte, detailing their services, location, and the qualities that have earned them a reputation for excellence. We will explore what makes them a suitable partner for locals facing some of the most challenging property issues, from initial emergency response to the final stages of a full renovation.

The experience of dealing with property damage can be overwhelming, involving complex issues with insurance, unexpected repairs, and the emotional toll of seeing your home or business in disarray. Navigating these challenges requires more than just a skilled hand; it requires a compassionate and professional partner who understands the intricacies of the process. 911 Restoration of Charlotte appears to fill this role, with customer testimonials highlighting not just their technical expertise but also their dedication to customer service and communication. Their approach seems to be built on the principle of doing things "the right way," which provides invaluable peace of mind to clients during a difficult time. By serving the local community from their base in Matthews, they are well-positioned to respond to emergencies quickly and effectively, which can be the key to minimizing damage and restoration costs.

This article is a factual overview based on public information and genuine customer feedback. We will cover their strategic location, the specific services they are known for, and the outstanding features that have been praised by clients who have worked with them. The goal is to give you, the local user, a comprehensive understanding of what 911 Restoration of Charlotte offers and why they might be the right choice for your needs, whether you are in the midst of an emergency or planning a major renovation project.

911 Restoration of Charlotte is conveniently located at 2125 Tarlton Dr, Matthews, NC 28105, USA. This address places them in a strategic position to serve not only the Matthews community but also the wider Charlotte metropolitan area and its surrounding suburbs. Matthews is a key suburb of Charlotte, and their presence there allows for quick dispatch to various parts of the region. Being situated in this area means they can efficiently reach properties in need of emergency restoration, a crucial factor when time is of the essence in mitigating damage from water, fire, or mold. The local advantage is significant; a company with a physical presence nearby can respond faster and is more familiar with the regional infrastructure, building codes, and common property issues. For locals, this means a reliable partner is just a short drive away, providing both a physical point of contact and a rapid response capability.

As a general contractor specializing in restoration, 911 Restoration of Charlotte offers a focused yet comprehensive suite of services. Their expertise is centered on helping property owners recover from various types of damage, with a strong emphasis on water-related issues. The reviews provided highlight their ability to handle both the immediate emergency and the long-term renovation that often follows. Their service is not just about a quick fix; it's about a complete and thorough restoration that returns the property to its pre-damage condition or better.

Here are some of the key services offered by 911 Restoration of Charlotte:

Water Damage Restoration: As demonstrated in a customer review, they have a rapid response capability for emergencies like gushing water from a vanity. They are experts at quickly identifying the source, mitigating the damage, and restoring the affected area.
Full-Scale Renovations: One client’s experience shows that they are capable of managing extensive projects, including a full renovation of a one-bedroom home after a water damage incident. This indicates their skill in not only repairing but also rebuilding and remodeling.
Mold Removal and Remediation: While not explicitly mentioned in the provided reviews, 911 Restoration is a national brand known for its expertise in mold remediation, a common issue following water damage. It is highly likely this is a key service they offer.
Fire and Smoke Damage Restoration: Similar to mold remediation, fire damage restoration is a core service of the 911 Restoration franchise, involving cleanup, odor removal, and structural repairs after a fire.
Sewage Backup Cleanup: This specialized service addresses a highly unsanitary and time-sensitive problem, requiring professional equipment and expertise to safely clean and restore the affected area.

The success of any service-based business is often reflected in the feedback of its customers. The reviews for 911 Restoration of Charlotte highlight several key features and highlights that set them apart, especially during stressful and emotional times. These attributes speak to their professionalism, communication, and overall commitment to doing an excellent job.

Here are some of the key features and highlights associated with 911 Restoration of Charlotte:

Exceptional Customer Service: One client who ultimately didn't hire them still provided a glowing review, noting "amazing customer service" and a contractor who was "professional, respectful of our home." This demonstrates a commitment to client care even before a job is secured.
Rapid Response Time: When a customer had an emergency, the team "had someone to my door within 2 hours." This swift response is a critical advantage when dealing with time-sensitive issues like water damage.
Professional and Compassionate Communication: A client who went through a five-month renovation praised the owner for working "closely to resolve issues with payments from my HOA & insurance, supply shortages and unexpected issues." This shows a dedication to navigating complex logistical and financial challenges on behalf of the client.
Commitment to Quality: The phrase "You can tell they truly care about doing things the right way" from one review perfectly encapsulates their approach. This focus on integrity and quality workmanship is a major selling point.
Going "Above and Beyond": A customer specifically mentioned that the owner is "professional and goes above and beyond to get the job done," indicating a willingness to exceed expectations and tackle unforeseen problems.

For those in the Charlotte area needing to contact 911 Restoration of Charlotte, their information is straightforward and accessible. They are located at 2125 Tarlton Dr, Matthews, NC 28105, USA. You can reach them by phone at (980) 216-4007. The mobile number is +1 980-216-4007. It is highly recommended to keep this information handy, as you never know when an emergency might strike.

In conclusion, 911 Restoration of Charlotte is a highly suitable choice for locals in North Carolina, especially for those facing property damage emergencies. Their strategic location in Matthews allows for a quick and effective response throughout the Charlotte metro area, a vital factor when dealing with issues like water damage. The services they offer are not just about repairs but about comprehensive restoration, from initial cleanup to full-scale renovation. What truly sets them apart, however, are the features highlighted by their customers: a rapid response time, exceptional communication, a professional and respectful demeanor, and a commitment to going above and beyond to get the job done right. The experiences of their clients, ranging from a person who ultimately didn't hire them to one who went through a full renovation, consistently point to a team that is knowledgeable, caring, and dedicated. For any resident or business owner in North Carolina looking for a reliable and compassionate partner to handle property damage restoration, 911 Restoration of Charlotte appears to be a strong and trustworthy option.

911 Restoration of Charlotte Inside

Fire Damage Restoration Service
Mold inspection
Our mold inspection services in Charlotte involve a thorough evaluation of your property to identify potential mold growth areas. Our certified inspectors use advanced techniques & equipment to detect even hidden mold, providing you with a comprehensive assessment & recommendations for remediation.
Fire Damage Repair
Our fire damage repair services in Charlotte address the structural & cosmetic damage caused by fires. Our certified technicians assess the extent of the damage & provide comprehensive repairs, including drywall replacement, flooring restoration, & reconstruction services.
Smoke Damage Cleanup
Smoke damage cleanup in Charlotte involves the removal of soot and smoke residues from surfaces, contents, and building materials. Our experts use specialized equipment and techniques to effectively clean and deodorize affected areas, restoring your property to a safe and livable condition.
Soot Removal
Soot removal services in Charlotte focus on eliminating the black, powdery residue left behind by fires. Our team uses advanced cleaning methods to remove soot from walls, ceilings, floors, and other surfaces, preventing further damage and restoring the appearance of your property.
Structural Cleaning
Structural cleaning services in Charlotte involve the cleaning of building materials, such as framing, trusses & insulation, that have been exposed to fire & smoke damage. Our team uses specialized techniques to remove contaminants & prepare the structure for necessary repairs or reconstruction.
Tarp-Over Services
Tarp-over services in Charlotte entail the installation of temporary roofing tarps to protect your property from water damage after a fire has weakened the roof. Our experts safely tarp over damaged areas, ensuring your property stays dry until permanent roof repairs or replacement can be completed.
Pack-Out Services
Pack-out services in Charlotte involve the careful removal, cataloging & secure storage of your undamaged belongings during the fire restoration process. Our team packs & transports your items to our climate-controlled facility, ensuring their protection until your property is ready for their return
Fire Damage Reconstruction
Fire damage reconstruction services in Charlotte offer rebuilding & restoration solutions for properties that have sustained significant fire damage. Our experts handle all aspects of the reconstruction process, from demolition to rebuilding, ensuring your property is restored to its pre-loss state.
Fire Damage Restoration
Fire damage restoration services in Charlotte provide comprehensive cleanup and repair after a fire incident. From soot and smoke removal to structural repairs, we help restore your property to its original state, ensuring safety and peace of mind.
Carpet Water Extraction
Carpet water extraction in Charlotte is crucial for preventing mold growth and further damage after flooding. Our team uses high-powered equipment to remove water from carpets, ensuring thorough drying and restoration of your flooring.
Board-Up Services
Board-up services in Charlotte provide temporary protection for your property after a fire by securing openings, such as broken windows & doors. Our team quickly boards up vulnerable areas, preventing further damage from weather, vandalism, or unauthorized entry until permanent repairs can be made.
Reconstruction Services
A Free Insurance Consultation
Ac Vent
Air Conditioning Units
Backflow Pipe Burst Repairs
Board Up Services
Commercial Building
Commercial Premises
Crawl Space Cleaning
Crawlspace Cleanup
Disaster Cleanup Services
Dry Wall
Free Visual Inspection For Property Owners Only
Frozen Pipe Repairs
Full Service Restoration
Hazmat Cleanup
Home Sanitization
Home Water Damage
Hot Water Heater Burst
Hydro Jetting
Leak Detection
Leak Repairs
Mold Disinfect
Moving And Storage
Property Damage
Property Maintenance
Property Restoration
Repairing And Restoring
Residential And Commercial Property
Roof Repair
Sanitization And Disinfection
Sanitization Solutions
Storm Damage
Storm Floods
Storm Repairs
Structural Damage
Water Dripping
Water Extraction
Water Heater Installation
Water Leaks

Water Damage Restoration Service
Burst Pipe Repair
Burst pipe repair services in Charlotte offer fast response and effective solutions to fix and prevent water damage. Our skilled technicians quickly identify and repair burst pipes, minimizing damage and restoring your property.
Basement Flooding Cleanup
Basement flooding cleanup services in Charlotte address water intrusion in this vulnerable area. Our experts quickly extract water, dry out the space, and perform necessary repairs, preventing mold growth and structural damage, restoring your basement to a usable condition.
Ceiling Leak Repair
Ceiling leak repair services in Charlotte address leaks promptly to prevent further damage. We provide thorough inspections and high-quality repairs, ensuring your ceiling is restored and leak-free, protecting your property from water damage.
Commercial Property Damage Restoration
Commercial property damage restoration in Charlotte offers specialized services to address damages from water, fire, mold, and other disasters. We ensure minimal disruption to your business operations while restoring your property to its original condition.
Odor Removal
Odor removal services in Charlotte eliminate unpleasant smells caused by water damage, mold, or other sources. Our experts use specialized equipment and techniques to neutralize odors at their source, leaving your property fresh and odor-free after the restoration process.
Smoke Damage Restoration
Smoke damage restoration in Charlotte involves thorough cleaning and deodorization of affected areas. Our experts use advanced techniques to remove smoke residues and odors, ensuring a clean, safe environment for you and your family.
Mold Remediation
Mold remediation services in Charlotte address existing mold growth, ensuring complete removal and prevention of future outbreaks. Our certified technicians use advanced techniques and equipment to safely and effectively eliminate mold, protecting your property and health.
Mold Removal
Mold removal services in Charlotte involve the safe and effective elimination of mold from affected areas of your property. Our experts use specialized equipment and techniques to contain and remove mold growth, preventing further contamination and ensuring a healthy indoor environment.
Roof Leak Repair
Our roof leak repair services in Charlotte address leaks promptly to prevent further damage to your property. We provide thorough inspections and high-quality repairs, ensuring your roof is secure and leak-free.
Sewage Backup Cleanup
Sewer backup cleanup in Charlotte involves the safe and thorough removal of sewage and contaminated water from your property after a sewer line blockage. Our certified team extracts the sewage, disinfects affected areas, and dries out the space to prevent further damage or health risks.
Storm and Hail Damage Services
Our storm and hail damage services in Charlotte provide quick response and effective repairs to restore your property after severe weather events. We handle everything from roof repairs to window replacements, ensuring your home or business is secure and protected.
Toilet Overflow Cleanup
Toilet overflow cleanup services in Charlotte address sewage backups that occur when a toilet becomes clogged or overflows. Our experts quickly extract the contaminated water, clean and disinfect the area, and ensure proper drying to restore your bathroom to a safe, usable condition.
Water Damage Restoration
Our water damage restoration services in Charlotte are designed to quickly & effectively remove water from your property. Using advanced drying tools, we ensure thorough water extraction, preventing mold growth & structural damage, restoring your home or business to its pre-damage condition swiftly.
Water Extraction
Water extraction services in Charlotte involve the complete removal of moisture from carpets, floors, and other surfaces using specialized equipment. Our experts ensure thorough extraction, preventing mold growth and structural deterioration, restoring your property to its pre-damage condition.
Residential Property Restoration
Our residential property restoration services in Charlotte cater to homeowners dealing with water, fire, or mold damage. We provide comprehensive restoration solutions, ensuring your home is safe, clean, and restored to its pre-damage state.
Sanitization Services
Our sanitization services in Charlotte provide thorough cleaning and disinfection of your property, ensuring a safe and healthy environment. We use EPA-approved products and techniques to eliminate harmful pathogens, protecting your family or employees.
Flood Cleanup
Flood cleanup services in Charlotte provide comprehensive solutions for addressing flood damage. Our team swiftly removes water, dries affected areas, and performs necessary cleaning and repairs, ensuring your property is restored to a safe and habitable state after a flood event.
Sewage Cleanup
Sewage cleanup in Charlotte requires specialized expertise to safely remove and disinfect contaminated areas. Our certified technicians use advanced techniques and equipment to thoroughly clean and deodorize, protecting your property and health from hazardous sewage exposure.
Crawl Space Drying
Crawl space drying services in Charlotte involve the removal of excess moisture and humidity from this often-overlooked area. Our team ensures proper ventilation and drying, preventing mold growth, wood rot, and other issues that can compromise the structural integrity of your property.
Structural Drying
Structural drying services in Charlotte use advanced equipment to remove moisture from walls, floors, and other building materials after water damage. This crucial step prevents further deterioration and mold growth, ensuring the structural integrity and safety of your property.
Dehumidification
Dehumidification services in Charlotte control humidity levels after water damage, creating an optimal environment for drying and preventing secondary issues like mold growth. Our experts use industrial-grade dehumidifiers to effectively remove excess moisture from your property.
Sewage Removal
Sewage removal services in Charlotte address sewage backups or overflows that can occur due to blocked pipes, flooding, or other issues. Our experts quickly remove contaminated water and waste, ensuring thorough cleanup and decontamination to restore your property to a safe, habitable condition.
Water Removal
Our water removal services in Charlotte quickly extract standing water from your property using powerful pumps and vacuums. This crucial first step prevents further damage and facilitates efficient drying, ensuring a safe and timely restoration process for your home or business.
Sewage Water Extraction
Sewage water extraction in Charlotte is a crucial step in the sewage cleanup process. Our team uses powerful pumps and vacuums to extract contaminated water, preventing further damage and facilitating effective disinfection and drying of affected areas.
Sewage Decontamination
Sewage decontamination services in Charlotte involve the thorough cleaning and disinfection of areas affected by sewage backups or overflows. Our certified technicians use EPA-approved antimicrobial agents to eliminate harmful bacteria, viruses, and other pathogens, ensuring a safe environment.
Sewage Odor Removal
Sewage odor removal services in Charlotte address the lingering, unpleasant smells that can persist after a sewage backup. Our technicians use specialized equipment and deodorizing agents to neutralize odors at the source, ensuring your property is left fresh and odor-free.
Contaminated Water Removal
Contaminated water removal in Charlotte addresses water that has been exposed to sewage, chemicals, or other hazardous substances. Our technicians use specialized equipment and techniques to extract the contaminated water safely, preventing further contamination and facilitating proper disposal.
Mold Testing
Mold testing services in Charlotte provide accurate identification & analysis of mold species present in your property. Our experts collect samples & send them to accredited laboratories for detailed testing, enabling us to develop an effective remediation plan tailored to your specific situation.
Air Duct Cleaning
Air duct cleaning services in Charlotte improve indoor air quality by removing dust, allergens, and contaminants from your HVAC system. Our thorough cleaning process ensures a healthier environment for your family or employees by eliminating potential sources of respiratory issues.
Crawl Space Encapsulation
Crawl space encapsulation services in Charlotte involve sealing and insulating this area to prevent moisture intrusion and improve energy efficiency. Our experts use high-quality materials and techniques to create a vapor barrier, protecting your property from mold growth and structural damage.
Attic Insulation Removal
Attic insulation removal in Charlotte address polluted or damaged insulation, which can harbor mold, pests & other hazards. Our team safely removes & disposes of the old insulation, preparing the space for new, high-quality insulation installation to improve energy efficiency & indoor air quality.
Containment Setup
Containment setup in Charlotte involve the creation of a secure & isolated work area during mold remediation or other restoration projects. Our experts use specialized equipment & techniques to contain the affected area, preventing the spread of contaminants & ensuring a safe working environment.
HEPA Vacuuming
HEPA vacuuming services in Charlotte utilize high-efficiency particulate air (HEPA) filtration systems to remove even microscopic particles from surfaces & air. This advanced technique is essential for thorough cleaning & removal of mold spores, dust & other contaminants during restoration projects.
Antimicrobial Application
Antimicrobial application services in Charlotte involve the use of EPA-approved disinfectants & antimicrobial agents to eliminate and prevent the growth of harmful microorganisms like mold, bacteria & viruses. This crucial step ensures a safe & healthy environment after restoration or remediation.
Emergency Board Up Services
Emergency board up services in Charlotte provide immediate protection for your property after a disaster. We secure windows, doors, and other vulnerable areas, preventing further damage and ensuring safety until permanent repairs can be made.
Sewage Disinfection

911 Restoration of Charlotte Details

Service options
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

911 Restoration of Charlotte Location

911 Restoration of Charlotte

North Carolina Mecklenburg County Matthews Marshbrooke Tarlton Drive

2125 Tarlton Dr, Matthews, NC 28105, USA

911 Restoration of Charlotte Reviews

An average rating of ★5 from 90 user reviews.

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★ 5★ 4★ 3★ 2★ 1

We had some water damage and reached out to 911 Restoration. Although we ended up not hiring them, our experience with the contractor was excellent. He clearly explained the entire process, was professional, respectful of our home, and provided amazing customer service. You can tell they truly care about doing things the right way. Would definitely recommend based on how they handled everything.
Apr 19, 2025 · Andriy Omelyash
In August of 2022 water started gushing out of my bathroom vanity. I called multiple companies but 911 had someone to my door within 2 hours. Over the course of 5 months the owner and I worked closely to resolve issues with payments from my HOA & insurance, supply shortages and unexpected issues found in my home that had to be addressed. All in all my entire 1 bedroom had to be renovated and i must say it’s beautiful. The owner is professional and goes above and beyond to get the job done.
Jan 07, 2023 · Ebony Jackson
We had a flood and they came out right away and helped with the damage. Very professional interactions.Thank you for what you did
Apr 08, 2025 · Kenyatta Hankerson
The guys that came out put me at ease. My washing machine back up at the connection and there went the flooding of my kitchen and dining room area. I was distraught for I had just put wood flooring in my dining room. Had to have the wood flooring taking up. These guys got in there pulled the water out and put the fans in in no time. But the biggest thing for me was yes the physical work but also the putting my mind at ease with an option that fitted my needs and my pocket. Thanks 911 Restoration for having such incredible employees. Wil definitely recommend to family and friends.
Mar 09, 2023 · sharon mclean
Donnelle and his team are great! We had a last-minute incident during a holiday weekend and his team was on it without questions. Did a superb job that we hired them back to another of our locations to fix a major air conditioning leak that cause major damage to two offices. We would recommend them to anyone who needs fast reliable services. We will use them again, if need be, in the future.
Dec 12, 2022 · Tina Tadic