A-Plus Construction & Restoration, LLC

- 4028 Papermill Dr NW, Knoxville, TN 37909

For homeowners and property managers across Tennessee, finding a reliable and efficient general contractor for construction and restoration needs is crucial. Whether it's repairing storm damage, undertaking a major renovation, or addressing unexpected property issues, the quality of service can significantly impact both the outcome of the project and the homeowner's peace of mind. A-Plus Construction & Restoration, LLC, based in Knoxville, TN, positions itself as a provider of such services for the local community.

A-Plus Construction & Restoration, LLC, according to their name, aims to offer a range of services covering both construction and restoration. In the context of a general contractor, this typically implies handling various aspects of a building project from start to finish, or restoring a property to its previous condition after damage. For Tennessee residents, having access to contractors who can manage diverse needs, from structural repairs to interior finishes, is often a key consideration when selecting a service provider.

However, when evaluating any general contractor, especially for significant home or commercial projects, it is imperative for potential clients to consider the full spectrum of available feedback. While some reviews may highlight positive experiences, a comprehensive understanding of a company's operational practices and customer communication is essential. The following information aims to provide a factual overview, incorporating both positive and critical feedback, to help Tennessee locals make informed decisions about A-Plus Construction & Restoration, LLC.

A-Plus Construction & Restoration, LLC is located at 4028 Papermill Dr NW, Knoxville, TN 37909, USA. This address places them within Knoxville, making them potentially accessible to residents and businesses throughout the city and surrounding areas in Eastern Tennessee. Their location within a developed commercial area like Papermill Drive NW could provide convenient access for clients seeking their services.

For Tennessee locals, the accessibility of a general contractor's physical location can be a factor in various stages of a project, from initial consultations to materials selection and project oversight. While their base is in Knoxville, the practical extent of their service area and their ability to reach job sites promptly would depend on their operational logistics and scheduling capabilities. When considering contractors for renovation or restoration projects, potential clients often value a local presence that can facilitate efficient communication and project management.

To connect with A-Plus Construction & Restoration, LLC, individuals can reach them by phone. Their primary contact number is (865) 588-1617. Additionally, for mobile communication, they can be reached at +1 865-588-1617. These contact options would typically allow potential clients in the Tennessee region to inquire about their services, discuss specific construction or restoration needs, and potentially schedule an initial consultation or estimate for their property.

Based on the provided information and the typical scope of services for a company named "Construction & Restoration, LLC," they would likely offer a range of services related to property building, repair, and recovery. While a detailed service list is not directly provided in the reviews, general contractors in this field commonly provide:

• General Contracting: Overseeing and managing various types of construction and renovation projects, from planning and scheduling to execution and completion.
• Property Restoration: Services for properties damaged by events such as water, fire, storms, or other unforeseen circumstances, aiming to restore the property to its pre-damage condition.
• Flooring Installation and Repair: This includes working with various flooring types (e.g., carpet, hardwood, laminate, tile) for both new installations and repairs, as mentioned by a satisfied customer who praised their sub-contracted flooring company.
• Roof Repair and Replacement: Addressing issues with roofing, including leaks, storm damage, and wear and tear, and potentially full roof replacements.
• Renovations and Remodeling: Undertaking projects to update or improve specific areas of a home or commercial property, such as kitchens, bathrooms, or entire building remodels.
• Emergency Services: Potentially offering rapid response for urgent property damages to mitigate further issues.
• Insurance Claims Assistance: Assisting clients in navigating the process of filing and managing insurance claims related to property damage restoration.
• Exterior Repairs: Including siding, windows, and other exterior components of a building.
• Interior Repairs: Such as drywall repair, painting, and other finishes after structural work or damage.

Based on the provided customer reviews, there are highly contrasting experiences with A-Plus Construction & Restoration, LLC, which present important considerations for prospective clients in Tennessee. It is crucial to evaluate both the positive feedback and the significant negative concerns.

• Positive Experience with Flooring Services: One customer expressed satisfaction, stating, "I have used this company for years They use a great flooring company to do the repairs I needed I was pleased as punch. Carpet looks great. I highly recommend the floor company they use as well Quality Flooring." This indicates that for certain sub-contracted services, such as flooring, they can deliver pleasing results. This suggests that when specific aspects of the job are handled by external, competent partners, the outcome can be positive.
• Significant Issues with Communication and Reliability: A lengthy negative review highlights severe problems. The customer stated the company is "impossible to get a hold of and they never do what they tell you they're going to do." This includes an estimator, Toby Kirkland, showing up to an appointment early and leaving before the scheduled time, meeting with an unprepared individual, and failing to send a follow-up team as promised.
• Lack of Follow-Through: Despite promises of text messages, phone calls, and return calls from the receptionist, no one from A-Plus Construction contacted the customer for days. This demonstrates a significant breakdown in their internal communication and commitment to scheduled appointments and follow-ups.
• Unprofessional Appointment Conduct: The estimator's decision to meet with the wrong person, leave early, and not wait for the scheduled contact person, despite requests, indicates a lack of professionalism and disregard for the client's time and convenience.
• Concerns about Estimate Process: The customer's inability to get an estimate for a roof repair despite repeated attempts underscores a fundamental flaw in their initial client engagement process. If a company cannot effectively manage the estimation phase, it raises doubts about their ability to manage a full project.
• General Recommendation to "Stay Far Away": The strong concluding advice from the negative reviewer, "Stay far away from these people. If they can't even communicate with their customers to get the estimate portion of the job done, you don't want them working on your property," serves as a stark warning about potential broader operational issues.

A-Plus Construction & Restoration, LLC is located at:

4028 Papermill Dr NW

Knoxville, TN 37909, USA

You can reach them by phone at:

Phone: (865) 588-1617

Mobile Phone: +1 865-588-1617

For locals in Tennessee, particularly those in the Knoxville area, when considering A-Plus Construction & Restoration, LLC for general contracting and restoration needs, it is imperative to proceed with extreme caution and thorough investigation. While one positive review highlights satisfaction with their sub-contracted flooring services, a detailed negative review reveals significant and concerning issues regarding their communication, reliability, and professional conduct during the crucial initial phase of client engagement.

The reported experiences of missed appointments, lack of follow-through on promises, and an apparent inability to establish effective communication for something as fundamental as providing an estimate, are red flags. For any substantial construction or restoration project, consistent, clear, and reliable communication from a general contractor is non-negotiable. Given these conflicting accounts, Tennessee residents are strongly advised to seek multiple bids, meticulously check references, and prioritize contractors with consistently strong communication and a transparent, reliable pre-project process to avoid potential frustrations and complications. While the positive review suggests that some aspects of their work, possibly through partners, can be satisfactory, the serious communication breakdown reported by another client warrants careful consideration before entrusting them with a project on your property.

A-Plus Construction & Restoration, LLC

4028 Papermill Dr NW, Knoxville, TN 37909, USA