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Reliable Damage HubWater Damage Restoration Near Me​GeorgiaFulton CountyRoswellWater Damage Restoration ​ in South Atlanta StreetServiceMaster Roswell
ServiceMaster Roswell ico

ServiceMaster Roswell
- 373 S Atlanta St, Roswell, GA 30075

Water damage restoration service, Antique furniture restoration service ★4.0

373 S Atlanta St, Roswell, GA 30075, USA

4.0
Take my word for it . . . save yourself time, money, and grief. Call Penco Restoration and NOT ServiceMasterTL;DRServiceMaster ruined my carpet by not drying out my basement, they forgot about me, and they want me to pay them for ruining my carpet.I had a unique circumstance where I had 2 remediation jobs happening at the same time. ServiceMaster was doing one job and Penco Restoration was doing the other. Because I had a very clear comparison, it was obvious that ServiceMaster was screwing things up every step of the way.My water heater leaked. I had it replaced and called ServiceMaster to dry my carpet out. They rented some dehumidifiers and fans (they don’t even own their own equipment?) and put them in my basement. After a few days, they came back, rolled up my carpet, cut out the under pad, took their rented equipment, and left.My basement started to smell like wet socks. The weekend came and went. I called them and asked, “hey, when are you guys coming back?” They said, “we aren’t . . . your job is done.”What!? They had forgotten about me!! So they send someone out. It's kind of amusing they forgot about me, but I’m just glad they’re back; I’m tired of my basement being stinky and non-functional.A few days later, the wet sock smell starts to come up the stairs and I’m like, “uhhh . . . I can’t have the wet sock smell in my last bit of functional living space,” so I call ServiceMaster back. They come out . . . fold the carpet back . . . lo and behold, the carpet is wet and has delaminated.The guy’s like, “Uhh, your slab is still wet!! It shouldn’t be like this after a water mitigation job.” THAT is the ONLY correct thing ServiceMaster got right!He continued, “the carpet was unrolled onto wet slab and it caused it to delaminate.” He asked, “have you been running your A/C!? Why is your dehumidifier unplugged!?” And I mean, in a super accusatory way!What!? No, I’ve been living my life. Nobody told me I needed to contribute to ServiceMaster’s water mitigation process!!! We didn’t have a partnership here. I hired you to dry my basement out and get it back to working conditions. You didn’t. It’s not my fault the dehumidifier that ServiceMaster rented was taken out before the slab was dry! It’s not my fault that ServiceMaster unrolled a perfectly salvageable carpet over the wet slab (I mean assuming they could deal with the melted rectangle they made).So here I am . . . two jobs going on . . . 

Penco Restoration dried out my garage and it was BONE DRY. Everything. The whole garage was dry and so was everything in it before they took out the equipment.ServiceMaster removed the equipment they rented before ANYTHING was dry . . . the carpet, the slab, the walls . . . all still damp (and stinky).And, do you think ServiceMaster was like, “hey, sorry we screwed up your job?” No! Absolutely not!I’m like, “guys, you didn’t do the job . . . it wasn’t done . . . you shouldn’t charge me for this.”They had an “estimator” email me to tell me that the “franchise owner disagrees with [my] request to waive the balance owed.” I have NO IDEA what she told the franchise owner. The franchise owner never contacted me to ask what happened. Heck, it may have never even been escalated. I don’t know. Seriously.She’s like, “I escalated this to Stephanie.” Stephanie’s email address is a gmail address! It’s not even a company email address!So, you have some employee who’s trying to cover up the mistakes ServiceMaster made by telling the owner who knows what and the owner isn’t like, “hmmm, I wonder if there’s more to the story.”The owner just says, “tell him we may put a lien on his home and tell him there’ll be additional fees that go along with it. Oh, while you’re at it, tell him it’s industry standard to unroll perfectly good carpet on top of wet slab and that it’s pretty normal for us to leave the basement wet while mold grows in it because we accidentally forgot the job wasn’t done yet and left it stinky for a bunch of days.”It's like a cartoon. - D. Patrick Caldwell
ServiceMaster Roswell Overview Photos IntroServices Detail Location Reviews

ServiceMaster Roswell Photos

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ServiceMaster Roswell Introduce

Hello, Roswell residents! When a disaster like a burst pipe or a fire strikes, the aftermath can be a time of great stress and uncertainty. Finding a reliable, professional, and trustworthy company to help you navigate the cleanup and restoration process is crucial. For locals in the Roswell, Georgia, area, one such company is ServiceMaster Roswell. This article will provide a general overview of this business, its services, and its local presence, to help you make an informed decision should you ever face a property emergency. ServiceMaster is a well-known name in the restoration industry, and this local franchise aims to serve our community with professional cleanup and repair services.

ServiceMaster Roswell is a restoration company that specializes in a variety of property damage situations. While some might think of them as a general contractor, their focus is on the specialized field of disaster restoration. Their services are designed to address the challenges that arise from water, fire, and mold damage, as well as a variety of cleaning needs. They are a local franchise, which means they are part of a larger, well-established national network, giving them access to extensive resources and training, while still being able to provide a personal, community-focused touch. They are an IICRC-certified firm, which indicates that their technicians have been trained to meet specific industry standards for restoration and cleaning. This is an important detail for homeowners and business owners, as it suggests a commitment to professional and effective methods.

The experience customers have with ServiceMaster Roswell can be varied. One review praised a team member, Christina, for being "awesome" and for doing "a great job helping me out" after water damage. The customer was particularly impressed with her help in "organizing everything" and stated they would "use them again." However, another detailed review described a highly negative experience with a different job. The customer claimed the company "forgot" about their job, did not properly dry the basement, and as a result, the carpet was ruined. The customer also raised concerns about the company's communication, billing practices, and overall professionalism, including a dispute over charges and the quality of work. This mix of feedback underscores the importance of thorough research and clear communication with any contractor you hire, and it highlights the fact that experiences can differ from one project to the next.

ServiceMaster Roswell is located at 373 S Atlanta St, Roswell, GA 30075. This location in the heart of Roswell places them in an ideal position to serve the local community and surrounding areas. Their presence on a main thoroughfare like S Atlanta Street makes them accessible to residents and businesses in Roswell, Alpharetta, Sandy Springs, and other communities in North Fulton County. A local office allows for quicker response times, which is a critical factor in mitigating damage in a water or fire emergency.

The accessibility of a restoration company is a key consideration for anyone facing a disaster. ServiceMaster Roswell offers 24/7 emergency services, which is a significant feature for a business of this kind. A flood or fire can happen at any time of day or night, and having a professional team available to respond promptly can make a substantial difference in the scope of the damage and the cost of repairs. Their quick response can help prevent secondary damage, such as mold growth from water left undried, and can provide peace of mind in a chaotic situation.

ServiceMaster Roswell offers a broad range of services aimed at helping homeowners and businesses recover from property damage.

  • Water Damage Restoration: This is a core service, which includes emergency water extraction, professional drying, and dehumidification to address issues from leaks, floods, and burst pipes.
  • Fire and Smoke Damage Restoration: They provide cleanup and restoration services for properties damaged by fire, including soot and smoke odor removal.
  • Mold Remediation: Their team is trained to identify, contain, and safely remove mold from a property, which is often a secondary problem after water damage.
  • Trauma and Biohazard Cleanup: They offer specialized cleaning for situations involving biohazards, such as sewage backups or chemical spills.
  • Commercial Services: In addition to residential work, they also cater to commercial properties, offering restoration and cleaning services for businesses.
  • Content and Document Restoration: They can assist with cleaning, restoring, and storing personal belongings and important documents that have been damaged in a disaster.
  • Reconstruction Services: As a licensed general contractor, they can also perform the necessary repairs and reconstruction to return a property to its pre-damage state.

The company highlights several features that they believe make them a suitable choice for restoration services.

  • 24/7 Emergency Service: Their round-the-clock availability for emergencies is a critical feature that provides a fast response when a disaster strikes.
  • IICRC Certified Professionals: The company's certification from the Institute of Inspection, Cleaning and Restoration Certification indicates a commitment to professional standards and training.
  • Full-Service Restoration: They aim to handle the entire process from start to finish, from the initial cleanup to the final repairs, simplifying the process for the client.
  • Insurance Claims Assistance: ServiceMaster Roswell states that they can work with insurance companies to help clients navigate the claims process, which can be a complex and stressful part of disaster recovery.
  • Local Presence: As a Roswell-based company, they are an accessible and familiar option for residents in North Fulton County.

If you need to contact ServiceMaster Roswell for their services, their contact information is as follows:

Address: 373 S Atlanta St, Roswell, GA 30075, USA
Phone: (770) 787-4777

Their phone number is the primary point of contact for emergency services and for scheduling consultations.

For our Georgia neighbors, especially in the Roswell area, ServiceMaster Roswell is a local option for a wide range of restoration and cleanup needs. Their reputation as a national brand with local ownership is a combination that many find appealing. While customer experiences can vary, as shown in the provided reviews, their commitment to being available 24/7 and their IICRC certifications are important factors to consider. When faced with a property disaster, it is always recommended to do your own thorough research, ask for clear and detailed estimates, and maintain open communication with your chosen contractor. By taking these steps, you can find a suitable partner to help you through a difficult time and ensure your property is restored to your satisfaction.

ServiceMaster Roswell Services

  • Carpet Cleaning Service

  • Area rug cleaning
  • Carpet steam cleaning
  • Drapes & curtain cleaning
  • General carpet cleaning
  • Pet stain & odor removal
  • Upholstery cleaning
  • Flooring Contractor

  • Baseboard installation
  • Carpet installation
  • Ceramic tile flooring installation
  • Commercial floor coating
  • Concrete floor polishing
  • Drywall installation
  • Drywall repair
  • Floor repairs & maintenance
  • Floor tile installation
  • Floor tile restoration
  • Flooring repair
  • Install flooring
  • Paint indoors
  • Plumbing fixture installation
  • Remodeling
  • Repair flooring
  • Repair water fixtures
  • Tile work installation
  • Tile work replacement
  • Wood floor installation
  • Wood floor refinishing
  • Wood floor repairs
  • Wood floor restoration
  • Wood floor tile installation
  • Water Damage Restoration Service

  • Carpet cleaning
  • Fire damage cleanup & repair
  • Flood cleanup
  • Flood restoration
  • Flooring
  • Mold cleaning
  • Mold damage restoration
  • Mold inspection
  • Mold mitigation
  • Mold remediation
  • Painting
  • Plumbing
  • Roofing
  • Sewage cleanup
  • Water damage-related cleanup & repair
  • Water damage-related mold removal
  • Water damage-related pest control
  • Water removal
  • 24/7 Emergency Service
  • Air Duct Cleaning
  • Bathroom Remodeling
  • Black Mold
  • Board Up And Tarping
  • Burst Water Pipe
  • Cabinet Repair
  • Carpet Cleaning
  • Ceiling Repair
  • Cleaning & Deodorization
  • Cleaning Sewage
  • Common Water Damage Issues
  • Content Cleaning And Restoration
  • Disaster Reconstruction
  • Fire Damage
  • Flood Damage
  • Floor Repair Service
  • Graffiti Cleanup
  • Hoarding Cleanup
  • Home Water Damage
  • Hydroxyl Generator
  • Inspection And Assessment
  • Insurance Claims
  • Insurance Restoration
  • Kitchen Remodeling
  • Mold Damage
  • Mold Inspection
  • Mold Remediation
  • Odor Removal
  • Odor Removal Services
  • Property Restoration
  • Reconstruction And Repairs
  • Remediation Cleaning
  • Removal Mold
  • Sewage Cleanup
  • Sewage Cleanup Service
  • Smoke Cleanup
  • Smoke Damage
  • Soot And Smoke Cleanup
  • Spring Cleaning
  • Storm Damage
  • Structural Drying & Dehumidification
  • Tile And Grout Cleaning
  • Upholstery Cleaning
  • Vandalism And Graffiti
  • Water & Fire
  • Water Damage Cleaning
  • Water Removal
  • Wood Floor Cleaning
  • Wood Floor Repair
  • Painter

  • Interior painting

ServiceMaster Roswell Details

  • Service options

  • Online estimates
  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

ServiceMaster Roswell Location

ServiceMaster Roswell

373 S Atlanta St, Roswell, GA 30075, USA

ServiceMaster Roswell Reviews

An average rating of ★4.2 from 5 user reviews.

carpet

★ 5★ 4★ 3★ 2★ 1

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