HomePro RX: Connecticut's Local General Contractor for Restoration and Remodeling

HomePro RX Photos

HomePro RX Introduce

For Connecticut homeowners, selecting a general contractor is perhaps one of the most critical decisions when undertaking a major home improvement project or, more urgently, recovering from unexpected property damage. HomePro RX, based in North Haven, CT, serves as a dual-specialist in the region: a trusted contractor for home remodeling and new construction, and a rapid-response team for emergency fire, water, and storm damage restoration.

Established in 2008 as a remodeling company, HomePro RX has dedicated over 17 years to serving families across North Haven and surrounding Connecticut communities. Their experience has evolved to combine expert craftsmanship with a deep understanding of the insurance restoration process, making them a go-to resource for homeowners facing difficult circumstances. They aim to be a comprehensive solution, guiding clients "from first sketch to final installation," whether that journey begins with a dream kitchen renovation or the aftermath of a devastating house fire.

The founders' personal experience of recovering from fire damage deeply informs the company's mission, which is centered on restoring not just houses, but "peace of mind." This focus on insurance claims and documentation is vital in Connecticut, where coastal storms, harsh winters, and typical home incidents can require specialized contractor knowledge to ensure a smooth recovery process. They proudly identify as a Latino-owned and family-operated business rooted in North Haven, bringing local accountability to every project.

It is important for local residents to understand that HomePro RX handles the full lifecycle of a home project—from emergency mitigation to final structural and cosmetic repairs—positioning them as a singular point of contact for complex jobs that blend construction, remodeling, and disaster recovery.

Location and Accessibility

HomePro RX is centrally located in North Haven, a key operational base that allows them to efficiently serve clients throughout the state of Connecticut. Their primary headquarters and Design Center is situated at:

154 State St, North Haven, CT 06473, USA

This location provides easy access for North Haven residents and is positioned strategically to mobilize crews quickly across various Connecticut counties, including New Haven County, Fairfield County, Hartford County, and beyond. They also maintain a second location in Wallingford, CT, further enhancing their local footprint in South-Central Connecticut.

In terms of physical accessibility, the HomePro RX facility is designed to be fully inclusive, featuring:

Wheelchair accessible entrance
Wheelchair accessible parking lot (Free parking lot available)
Wheelchair accessible restroom
Wheelchair accessible seating

Furthermore, in an effort to create an accommodating environment for all local clients and visitors, the business provides a gender-neutral restroom and is identified as LGBTQ+ friendly and a transgender safespace. They also offer their services, including initial consultation and documentation, in Spanish ("HomePro en Español"), ensuring complete attention and communication in the client's preferred language.

Comprehensive Services Offered

HomePro RX acts as a full-service General Contractor, offering expertise across all phases of residential and commercial property work, including emergency response, structural repairs, and high-end remodeling. Their services fall into two primary categories:

Restoration and Emergency Services

Fire Damage Restoration (including structural and content cleanup)
Water Damage Restoration (including emergency mitigation and cleanup)
Wind Damage Repair
Insurance Claims & Full Repairs (specialists in documentation and processing)
24/7 Emergency Response for immediate assistance

Remodeling and General Contracting

Home Remodeling (kitchens, bathrooms, basements, interiors)
Home Construction (new additions and full home rebuilds)
Roof Installation and Roof Repair
Exterior Painting and Interior Painting
Install Flooring and Tile Work Installation
Deck and Porch Building (e.g., Trex decks)
Repair water fixtures and general home services
Design Center Services (providing cabinetry, countertops, and material selection)

Key Features and Highlights

When local Connecticut homeowners evaluate a contractor, several distinct advantages stand out when considering HomePro RX:

Restoration Expertise: They are established specialists in major disaster recovery, including fire, water, and wind damage, offering a critical service often needed in the Northeast.
Insurance Claims Management: With a focus on insurance claims and documentation, they simplify the often-complex financial and bureaucratic recovery process for property owners.
Full Design-Build Capability: Their affiliated Design Center (located at the same address) allows homeowners to move seamlessly from material selection (flooring, counters, cabinetry) to expert installation.
Local and Family-Owned: As a family-owned business rooted in North Haven since 2008, they offer local accountability and a personal commitment to the communities they serve.
Commitment to Diversity and Accessibility: The provision of wheelchair accessibility, gender-neutral restrooms, an LGBTQ+ friendly environment, and Spanish-language services highlights their dedication to serving a diverse Connecticut clientele.
Broad Service Area: They proudly serve the entire State of Connecticut, ensuring that specialized restoration and remodeling services are available far beyond their immediate North Haven locality.

Contact Information

To request a free home inspection, schedule a consultation for a remodeling project, or report a property emergency, Connecticut residents can use the following contact details for HomePro RX:

Phone: (203) 379-7176

Mobile Phone: +1 203-379-7176

Address: 154 State St, North Haven, CT 06473, USA

What is Worth Choosing HomePro RX

For many Connecticut residents, the decision to choose a contractor for either routine remodeling or critical restoration hinges on trust, expertise, and a smooth process. HomePro RX’s technical knowledge, especially in complex areas like deck installation that impresses municipal inspectors, and their ability to handle both the destruction (restoration) and the creation (remodeling) phases of a project, is a significant draw. As one customer noted, the team, including the owner Jorge and Andres, is undeniably "knowledgeable about aspects of the construction process." Their dedication to high-quality craftsmanship is evidenced by projects like the Trex deck installation, which was praised for its "phenomenal job" and high workmanship.

However, potential clients should also consider the broader project management experience. Public feedback indicates that while the quality of the final work can be excellent—transforming an outdoor space into "the best part of my house"—the administrative side of large, protracted projects, particularly those involving full rebuilds and insurance claim pacing, has been inconsistent. Reports of long delays (4-5 months), challenges in obtaining transparent communication, and an apparent lack of urgency without financial motivation from the bank suggest that clients should establish highly detailed contracts with strict timelines, communication protocols, and payment milestones tied explicitly to demonstrable progress and inspections.

Ultimately, HomePro RX offers unparalleled specialized expertise in disaster restoration and high-quality, final construction work. Their commitment to accessibility and diverse clientele further solidifies their local community value. When dealing with them, it is worth choosing HomePro RX for their technical skill, provided clients prioritize the implementation of clear, progress-focused communication channels and project management expectations from the outset to ensure a timely and stress-free project completion.

HomePro RX Inside

General Contractor
Exterior painting
Home construction
Install flooring
Paint indoors
Painting
Remodeling
Repair water fixtures
Roof installation
Roof repair
Tile work installation
Final Inspection
Fire Damage
Fire damage restoration
Home Services
Roof
Water Damage
Water damage restoration
Wind Damage

HomePro RX Details

From the business
Identifies as Latino-owned

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Amenities
Gender-neutral restroom

Crowd
LGBTQ+ friendly
Transgender safespace

Parking
Free parking lot

HomePro RX Location

HomePro RX

Connecticut South Central Connecticut Planning Region North Haven State Street

154 State St, North Haven, CT 06473, USA

HomePro RX Reviews

An average rating of ★4.9 from 50 user reviews.

projectjobcommunicationpricesworkroofkitchenestimatefloorweb site

★ 5★ 4★ 3★ 2★ 1

I had a frustrating experience with HomePro Rx during our rebuild. While they communicated well early on and completed demo and framing, things went downhill once permits were approved. After we paid the second check, work on our home stopped for 4-5 months. They blamed delays on an electrician's personal leave, but instead of hiring someone else, they left our project stalled. This type of pattern continued to happen throughout the process. As a result, deadlines were repeatedly extended without proper communication, and it was hard to get specific answers from staff.Jorge, the owner, was the only person who could tell us updates. However, he rarely gave direct answers. We faced constant delays, poor transparency, and unfinished work, including missing windows and incomplete siding. Homepro RX only seemed motivated to work when the city required inspections or when they needed money from the bank. The bank even denied funds due to the lack of progress.After the city approved our home for occupancy on a Friday, Homepro RX stopped working when the final touches and cosmetic tasks were not complete. My husband had to contact them to finish the work. For example, we were missing trim and our steps were not done.In the end, they rushed to finish the job, leaving several tasks incomplete. We had to hire another contractor to fix their work and finish the job. The owner adjusted the invoice and removed tasks that they didn’t complete. My family experienced a house fire and we never had the chance to live in our home. Thus, we were disappointed by the lack of urgency and empathy in completing our project. After 14 months of being displaced and waiting for the completion of the rebuild, my family and I did not expect for our home to look so unfinished, especially without having screen doors, new basement windows, or shutters.Andres and Jorge are knowledgeable about aspects of the construction process. While expertise is important, it’s just as crucial to focus on supporting clients and managing the business with care, clear communication, and professionalism.
Feb 14, 2025 · Arlene
HomeProRX installed my Trex deck and did a phenomenal job. Even the town inspector was impressed with the workmanship! Jorge and his team at HomePro also did a great job taking out an old door, installing a new wall, and matching my existing paint to finish it off. The team did a wonderful job with everything. Now, the best part of my house is actually outside the house. We will definitely enjoy it this spring. Thank you, HomePro RX.
Feb 09, 2021 · Maria Caulfield
Jorge and his crew did a new Trex deck last year at my house. I waited a year to write a review to see how things went and I’m SO pleased! First, Jorge gave us a 2 year warranty on the work. This gave me confidence that he would do the job right. Over the winter, I noticed that the lattice he had installed cracked all around the perimeter of the deck. I was worried, but remembered the warranty! I texted Jorge and he responded promptly that he would take care of it free of charge- and he did!! He came out to look at it and replaced all of it! It looks beautiful and he tried something else so that it won’t crack again. That is hard to come by these days- let me tell you.I’ve had several terrible contractors over here and they were a disaster! Jorge is not one of these contractors. He is a true professional. He pays attention to detail, takes pride in his work, and gives fair prices. Our deck project was not easy. He had to make some seriously hard cuts around our above ground pool to make it flush up against it and it looks PHENOMENAL. A year later it still looks beautiful! He connected our existing deck to this new deck, made stairs down to the new deck, and made a gate to close it off. They even installed a Trex railing to match. Keep in mind this occurred at the start of covid with plants shutting down and supplies being limited. Jorge still got the job done!Jorge is in constant contact with the building inspectors and I NEVER had to worry about the project not going as planned. When hiccups came up in the planning process he called the inspector to make sure that what we were doing was correct. We had to have correct heights and distance from our existing deck to be up to code. Our deck passed inspection with ease. Jorge made the whole process simple and not stressful.We had some minor issues such as the gate not closing properly and one new board had split after the deck was finished. With one text message, Jorge was on it and took care of it all! You will NOT HAVE TO WORRY with Home Pro Rx. They will do the job correctly, stand behind their work, and do it at a fair price. I am currently working with Jorge on another project in my home and I don’t need to worry about the end result. I know it will be great. Go with Home Pro Rx!!!!
Apr 09, 2021 · Amanda Robinson
I have to say I am THOROUGHLY impressed with HomePro Rx! We had quite a few companies come out to our home to give us a quote on some repairs we were looking to have done to our wooden retaining walls. Jorge (the owner) himself came to our home and went over all the options in regards to the the repairs and even explained the pros and cons of each option. The response time to my phone calls and texts were timely and professional and the quote was actually provided to us the very same day! The price we were quoted was VERY reasonable and everything was itemized which was so helpful to see! Once we decided to hire Jorge for the job he was able to fit us into his schedule within less than a week. He showed up to our house right on time and the job was done flawlessly. I really can not say enough good things about Jorge and his company. The experience was so seamless and there is no doubt in my mind that we will be using him again for any future work we need done on our house!!
May 11, 2018 · Nazaneen Benvenuto
From start to finish, HomePro Rx was a great company to work with! I was looking for a contractor to do the "build out" for my business (yoga studio) and HomePro Rx was recommended to me by a fellow business owner. In our initial meeting, Jorge offered suggestions for the layout of the space that were FAR better than what I had been envisioning. I had never met a contractor who was so good at all phases of the building process, including designing!Just a few days later he showed me his proposed floor plan and a detailed, itemized proposal. His prices were very fair and well-explained, and we easily negotiated changes to his initial proposal, as my vision for the space evolved. The demolition and construction phases went seamlessly. Each evening the crew left the space meticulously clean and Jorge texted me to tell me what had been completed that day, as well as what was pending for the following day. Communication was clear, honest and reliable.I was on-site for much of the construction phase, as I was working on getting the business up and running. Jorge and his crew create an exceptionally pleasant working environment together, and it was nice to work along side them. At one point, Jorge had an idea for the main doorway into the studio which was quite different than what we had originally discussed. I couldn't quite envision what he meant....but by then I had a strong sense of his creative abilities and knew I should just give him creative freedom. I'm so glad I did! The doorway is beautiful; it's a work of art. Everyone who enters the studio comments on it.Competent, creative, reasonably-priced, on-time, reliable, kind and conscientious...what more could anyone want in a contractor?
Jul 05, 2018 · Rachel Payne