FIRST ONSITE Property Restoration Photos










FIRST ONSITE Property Restoration Introduce
When unexpected damage impacts your home or commercial facility in Illinois, the process of recovery can feel overwhelming. You need more than just a repair service; you need a complete partner who can stabilize the situation, coordinate with your insurance, clean up the damage, and fully rebuild your property. **FIRST ONSITE Property Restoration** is exactly that partner. Operating as a licensed **General Contractor** and a premier **Building Restoration Service**, the East Dundee branch of FIRST ONSITE provides a comprehensive, end-to-end solution for all phases of property recovery.
Specializing in major events like **Water Damage Restoration**, **Fire damage restoration service**, and **Storm Damage Restoration**, FIRST ONSITE brings the resources of a nationwide leader directly to the Chicagoland and Northern Illinois regions. Their unique position allows them to manage both the emergency mitigation (cleanup, drying, stabilization) and the full **Property Reconstruction** process, streamlining your path back to normalcy. This integrated approach, backed by decades of industry experience, is designed to reduce downtime for businesses and minimize disruption for homeowners, ensuring a single point of contact for complex projects.
The company prides itself on its 24/7 availability and capacity to manage losses of all sizes, from a localized pipe burst to a region-wide **Catastrophic Event Restoration**. While their capability is consistently praised—as evidenced by customers who call their initial response "excellent" and their work "wonderful"—it's important for local Illinois users to value clear and proactive communication throughout the entire project timeline. Their goal remains to be the single, trusted partner that helps you *Restore, Rebuild, and Rise* from any property disaster.
FIRST ONSITE's strategic location in East Dundee serves as a key operational hub for rapidly deploying teams and specialized equipment across the greater Chicagoland area, Northern Illinois, and even into Southern Wisconsin and Northwest Indiana. This positioning allows them to honor their commitment to **Emergency Restoration** with quick response times regardless of the hour.
*East Dundee Headquarters Address:*
215 Prairie Lake Rd Unit D, East Dundee, IL 60118, USA
*Accessibility and Availability:*
The branch is equipped with a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** for visitors. Most importantly for disaster scenarios, they offer **Onsite services** with **Emergency Response 24/7, 365 days a year**, ensuring that when a crisis hits, professional help is only a call away.
FIRST ONSITE provides a complete range of services that cover every aspect of property damage recovery, integrating their role as a **General Contractor** with their restoration expertise.
- 24/7 Emergency Mitigation: Immediate response for **Structural Stabilization**, **Emergency Water Cleanup**, **Damage Control**, and **Debris Removal** following any unexpected event.
- Water & Flood Damage Recovery: Full-service **Water & Flood Damage Restoration**, including advanced techniques for **Emergency Water Damage**, **Water Damage Cleanup**, **Water Damage Recovery**, **Water Mitigation**, and specialized **Drying & Dehumidification** to prevent secondary damage.
- Fire and Smoke Restoration: Complete **Fire And Smoke Damage Restoration**, encompassing cleaning, deodorization, and structural repair to address all effects of fire and **Soot Damage**.
- Mold and Environmental Remediation: Expert services from a certified **Mold Remediation Company**, including **Mold Damage Restoration**, proper containment and **Removing The Mold**, and comprehensive **Environmental Remediation** and **Environmental Consultant** services.
- Full Property Reconstruction: As a licensed **Building Contractor** and **General Contracting** specialist, they handle all phases of rebuilding, from structural work to finished interiors, offering **Building Construction**, **Property Reconstruction**, and large-scale **Reconstruction**.
- Specialty Cleanup and Content Care: Providing detailed services like **Specialized Cleaning**, **Specialty Cleaning**, **Content Restoration** for personal belongings, and crucial **Covid-19 and Biohazard Decontamination** services.
- Disaster Preparedness and Planning: Proactive solutions including **Contingency Planning**, **Disaster Planning**, and **Emergency Response Planning** to help businesses and institutions prepare for future events and minimize loss.
- Specific Industry Restoration: Tailored services for complex facilities, including **Healthcare Restoration**, **Hospitality Restoration**, and properties in the **Senior Living** and **Residential/Commercial** sectors.
The strength of FIRST ONSITE lies in its ability to combine local dedication with extensive North American resources, offering distinct advantages to Illinois customers.
- Large-Scale National Resources with Local Focus: As a leading North American provider, they possess the scale and equipment necessary to handle the largest, most complex losses—including **Catastrophic Event Restoration**—while maintaining a dedicated local presence in East Dundee to serve the Chicagoland region effectively.
- Comprehensive Turnkey General Contracting: They provide a true end-to-end service, managing the process from initial **Emergency Restoration** all the way through **Home Improvement** and final **Property Reconstruction**, preventing the inefficiencies and communication breakdowns that can occur when relying on multiple separate contractors.
- Industry Certifications and Expertise: Their staff is highly trained and accredited with key industry certifications, including **IICRC** (Institute of Inspection, Cleaning and Restoration Certification) and **Haag Certified Inspector**, ensuring work adheres to the highest professional and ethical standards for restoration.
- Pre-Loss Disaster Planning: FIRST ONSITE offers **Disaster Planning** and **Emergency Response Planning** to commercial clients, allowing them to proactively assess risks and establish clear protocols that drastically reduce response time and potential damage before an incident occurs.
- Specialized Industry Experience: The company holds a particularly strong track record and expertise in highly regulated environments such as **Healthcare Restoration** and educational facilities, demonstrating a deep understanding of complex safety, compliance, and **Infection Prevention** requirements.
For immediate assistance with property damage or to inquire about **Disaster Planning** for a commercial enterprise in Illinois, please use the following contact details for the East Dundee branch.
*Physical Address:*
215 Prairie Lake Rd Unit D, East Dundee, IL 60118, USA
*24/7 Emergency / Main Office Phone:*
(847) 428-0179
*Mobile Phone (Same Line):*
+1 847-428-0179When selecting a **General Contractor** in Illinois, especially one focused on crisis recovery, the choice should hinge on competence, resources, and a demonstrable ability to execute under pressure. **FIRST ONSITE Property Restoration** offers a powerful combination that is particularly valuable for complex and large losses.
What is truly worth choosing is their unparalleled scale. In Illinois, facing severe weather events like tornadoes, hail, or intense microbursts, the sheer volume of resources and manpower they can deploy for **Catastrophic Event Restoration** is a major benefit. For both **Commercial Property** owners and residents, having a single company that is an expert in both **Water Damage Cleanup** and the full **Reconstruction** process simplifies a chaotic time. While previous customer feedback on project communication highlights the need for vigilance and proactive follow-up from the client's side, the professional and high-quality results from their initial mitigation and final repair stages—including daily reports and photos for some clients—underscore their core competence as an accredited and highly capable restoration service. Choosing FIRST ONSITE means opting for a company that has the licensed personnel and specialized equipment to bring your property back to its pre-loss condition, regardless of the size or complexity of the disaster.
FIRST ONSITE Property Restoration Services
Building Restoration Service
- Building Construction
- Building Contractor
- Catastrophic Event Restoration
- Climate Control
- Commercial Property
- Content Restoration
- Contingency Planning
- Covid-19 and Biohazard Decontamination
- Customer Support
- Damage Control
- Debris Removal
- Disaster Planning
- Disaster Recovery
- Drying & Dehumidification
- Emergency Response Planning
- Emergency Restoration
- Emergency Water Cleanup
- Emergency Water Damage
- Environmental Consultant
- Environmental Remediation
- Fire And Smoke Damage Restoration
- General Contracting
- Healthcare Restoration
- Home Improvement
- Home Restoration
- Hospitality Restoration
- Hr Emergency Response
- Infection Prevention
- Insurance Restoration
- Mold Assessor
- Mold Damage Restoration
- Mold Remediation
- Mold Remediation Company
- Property Damage
- Property Reconstruction
- Property Restoration
- Reconstruction
- Removing The Mold
- Residential/Commercial
- Restoration Process
- Risk Management
- Security Services
- Senior Living
- Soot Damage
- Specialized Cleaning
- Specialty Cleaning
- Storm Damage Restoration
- Storm Recovery
- Structural Stabilization
- Water & Flood Damage Restoration
- Water Damage Cleanup
- Water Damage Recovery
- Water Mitigation
FIRST ONSITE Property Restoration Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
FIRST ONSITE Property Restoration Location
FIRST ONSITE Property Restoration
215 Prairie Lake Rd Unit D, East Dundee, IL 60118, USA
FIRST ONSITE Property Restoration Reviews
companyteamcommunicationtimelinemitigationproject managerwater damageareainsurancejob
★ 5★ 4★ 3★ 2★ 1I had water damage in my condo and went with First Onsite because they were recommended by my insurance company. While I knew I wasn’t required to use them, it seemed like the easiest option at the time. To be fair, they were great in the beginning — they responded quickly and aired everything out within days. But after that, everything came to a standstill.I was initially told it would take about two weeks to get everything approved and begin restoration. I understood there might be delays due to insurance, but I was shocked when months passed and nothing had started — all while I had massive holes in my ceiling and was living in a construction zone.They kept blaming my insurance company for the delays, but I was copied on all the emails and saw firsthand that it was Ben from First Onsite who wasn’t sending the necessary information. I constantly had to follow up and remind him to respond. At times it took several phone calls just to get a simple reply. It was exhausting.When the restoration finally began, the lack of communication continued. The project manager showed up on day one and told me he’d be back in a few hours — and I never saw him again. No one provided a clear schedule or timeline, despite my repeated requests.I was told by multiple people at First Onsite that the job was small and would only take a few hours per day over three days. Based on that, I made arrangements — only to find out they’d be working full days for four straight days. That might have been fine if someone had just communicated that to me, but instead, I was left completely in the dark.Overall, working with this company was an incredibly frustrating experience. Communication was consistently terrible, and I had to chase them down at every step of the process. I would not recommend First Onsite — especially if you value transparency, responsiveness, and basic professionalism.
May 30, 2025 · Katie MarcusFirst onsite was wonderful to deal with specially on a stressful situation, our kitchen floors were damaged due to dishwasher leak and they were excellent from day 1. Kept me informed with daily reports/updates and photos.
Aug 02, 2025 · nastassja trinidadMitigation team (Enrique, Henry, Gio) did a great job removing all the water damaged areas in my basement.
Oct 18, 2024 · Michele KeithNever used this company for anything I just wanted to report reckless driving of one of their drivers. This morning their vehicle was merging without using turning signals right into my car I almost crashed into another car while trying to avoid them not hitting me.And then few miles down the road they were doing the same thing switching lanes without using turning signal. White pickup Ford last 3 digits of their plates #901B
Sep 18, 2024 · Josh R.First OnSite was quick and efficient in getting my mitigation work completed. Everyone from my contact person (Jeanette Koeller) to the mitigation site team (Pedro Mendez and Jose Lopez) were very professional and communicative during the entire process. Thank you!
Oct 16, 2024 · Ivan Garcia
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