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Reliable Damage HubWater Damage Restoration Near Me​GeorgiaFulton CountyAlpharettaWater Damage Restoration ​ in Janis LaneThe Homestar Group

The Homestar Group
- 555 Janis Ln #520, Alpharetta, GA 30009

Water damage restoration service, Fire damage restoration service ★3.0

555 Janis Ln #520, Alpharetta, GA 30009, USA

3.0
I hired Homestar for water damage mitigation services at my property, and unfortunately, I must report a very unsatisfactory experience.Despite paying in full for a service that promised to thoroughly dry out the water under my floor, subsequent checks revealed that the subfloor was still wet. I provided them with photographic evidence showing the moisture that remained, clearly indicating that the work was not completed to the promised standard.After discovering the issue, I reached out to Homestar to address these concerns. However, my experience with their customer service has compounded my frustration. Despite multiple emails and clear communication on my part, my attempts to resolve this matter have been met with an alarming lack of response.Their lack of accountability and failure to deliver not only the promised service but also basic customer care is unacceptable. I am left with no choice but to warn potential customers through this review.I have attached photos showing the water that sat on our subfloor that was discovered by our reconstruction contractor 3 months after Homestar said it had been dried. This failure could have led to mold growth, or worse. Based on my experience to date, I advise caution to anyone considering their services. - Courtney White
The Homestar Group Overview Photos IntroServices Detail Location Reviews

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The Homestar Group Introduce

Welcome, Georgia residents! When unexpected challenges arise in your home, whether it's the aftermath of water damage or the need for a thorough cleanup, finding a general contractor that you can rely on is incredibly important. For those in the Peach State, particularly in the Alpharetta area, The Homestar Group offers a range of services designed to help you restore and maintain your property. They understand that every homeowner's needs are unique, and their aim is to provide solutions that bring your home back to its best.

The Homestar Group operates as a general contractor with a focus on property restoration and cleaning services. Their expertise spans various aspects of home care, from addressing water damage to providing meticulous cleanout services. They strive to offer comprehensive solutions to help homeowners tackle different property issues. While some experiences may vary, The Homestar Group aims to work with clients to achieve satisfactory outcomes for their property needs. Their commitment to providing detailed services, particularly in cleanout projects, is highlighted by customer feedback praising the team for their professionalism and attentiveness to client concerns. They endeavor to ensure that work is completed to a high standard, with a focus on client satisfaction.

The Homestar Group is conveniently located at 555 Janis Ln #520, Alpharetta, GA 30009, USA. This strategic location in Alpharetta allows them to efficiently serve the local community and the wider surrounding areas in Georgia. Being situated in Alpharetta means they are well-positioned to respond to the needs of homeowners and businesses throughout Fulton County and beyond. For residents seeking professional services for property restoration or cleaning, their accessible location in a prominent area of Georgia ensures that help is within reach.

While specific operating hours are not provided, general contractors and restoration services typically aim to be responsive to client needs. It is advisable to contact them directly to inquire about their availability and to discuss your specific project requirements.

The Homestar Group offers a variety of services designed to assist homeowners with property restoration and maintenance. Their capabilities address different aspects of home care, from dealing with water-related issues to comprehensive cleanouts.

  • Water Damage Mitigation Services: This service focuses on addressing water intrusion issues within a property. This typically includes the initial steps to stop water flow, extract standing water, and begin the drying process to prevent further damage and potential mold growth.
  • Post-Damage Cleanout and Debris Removal: Following various events, properties often require extensive cleanout. The Homestar Group provides services for removing debris, clearing out affected areas, and preparing the space for subsequent repairs or reconstruction.
  • General Property Cleaning and Restoration: Beyond specific damage, they offer broad cleaning services for properties, ensuring that spaces are thoroughly cleaned and restored to a habitable or improved state. This can be critical after a renovation or significant event.
  • Customer-Focused Cleanout Procedures: As highlighted by customer feedback, their team strives to be attentive to customer concerns during cleanout operations, ensuring they don't touch items without explicit permission and making sure clients are satisfied before concluding their work.

Several key features and aspects of The Homestar Group's operations contribute to their service delivery in Georgia.

  • Team Professionalism in Cleanout Services: Customers have specifically praised certain team members, including Kayla, Ada, Luisana, Fern, and Ms. Brittiny, for their professionalism during cleanout operations. This highlights a commitment to professional conduct by their field staff.
  • Attentiveness to Customer Concerns: During cleanout tasks, the team reportedly "listened to our concerns and didn't touch anything without asking us first." This level of attentiveness ensures client comfort and control over their belongings during the service process.
  • Client Satisfaction Focus for Cleanouts: Feedback indicates that the team makes sure clients are "satisfied before they left" after cleanout services. This shows a commitment to completing tasks to the client's approval.
  • Addressing Water Damage Mitigation: As a service offering, water damage mitigation is a critical aspect of their work, aiming to prevent long-term issues like mold growth by addressing moisture quickly.

For direct inquiries or to discuss your property needs, you can reach The Homestar Group using the following contact details:

Address: 555 Janis Ln #520, Alpharetta, GA 30009, USA

Phone: (470) 837-5228

Mobile Phone: +1 470-837-5228

In conclusion, for residents across Georgia, particularly those in the Alpharetta area, The Homestar Group aims to provide solutions for various home restoration and cleaning needs. Their range of services, including water damage mitigation and professional cleanouts, positions them as a resource for homeowners facing different property challenges.

While experiences can vary, positive feedback highlights specific team members for their professionalism and attentiveness during cleanout projects. For instance, a customer noted that the team "Listened to our concerned and didn't touch anything without asking us first. Very professional and make sure we were satisfied before they left." This demonstrates a commitment to client comfort and satisfaction during certain service types.

The Homestar Group endeavors to address the immediate needs of clients, particularly in the realm of cleanup and initial mitigation services. For locals in Georgia seeking assistance with property restoration and thorough cleaning, The Homestar Group offers services to help manage and resolve various home issues. It is always recommended that potential customers engage in clear and consistent communication with any service provider to ensure their specific needs and expectations are fully understood and met throughout the project.

The Homestar Group Services

  • Water Damage Restoration Service

  • Fire damage cleanup & repair
  • Flooring
  • Mold inspection
  • Painting
  • Plumbing
  • Remodeling
  • Roofing
  • Sewage cleanup
  • Water damage-related cleanup & repair
  • Water damage-related mold removal
  • Water damage-related pest control
  • 24/7 Emergency Services
  • 24/7 Services
  • Air Ducts
  • Basement Cleaner
  • Basement Finishing
  • Bathroom Renovations
  • Ceiling Lamps
  • Cleaned Up
  • Cleanup Renovation
  • Contractor Services
  • Disaster Restoration
  • Drainage Systems
  • Exterior Siding
  • Flood Damage
  • Free Estimate
  • Hail Storms
  • Home Building
  • Home Renovation
  • Home Repair
  • In-Home Estimate
  • Insurance Claims
  • Kitchen Renovations
  • Mold Issues
  • Outdoor Kitchens
  • Repair Work
  • Roof Replacement
  • Siding Installation
  • Siding Repair
  • Storm & Wind Damage Restoration
  • Storm Damage Cleanup
  • Storm Damage Restoration
  • Water Damage Property
  • Water Heater
  • Water Leak
  • Water Mitigation
  • Water Pipe Break
  • Window Cleaning
  • Windows & Doors

The Homestar Group Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

The Homestar Group Location

The Homestar Group

555 Janis Ln #520, Alpharetta, GA 30009, USA

The Homestar Group Reviews

An average rating of ★3.7 from 6 user reviews.★ 5★ 4★ 3★ 2★ 1

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