Paul Davis Restoration of West Richmond Photos







Paul Davis Restoration of West Richmond Introduce
For residents and commercial property owners across the Virginia region, especially those in the greater Richmond and Henrico areas, dealing with unexpected property damage from fire, water, or storms can be a deeply unsettling experience. That's where a trusted partner like Paul Davis Restoration of West Richmond steps in. Operating as a full-service building restoration and general contractor, they specialize in returning homes and businesses to their pre-disaster condition—or even better—following an unforeseen event.
More than just a cleanup crew, Paul Davis Restoration of West Richmond is a comprehensive resource for **Building Restoration** and **Fire Damage Restoration**. This means they handle the entire process: from the moment disaster strikes with their 24/7 emergency mitigation, through the detailed cleanup and contents restoration, and finally to the complete reconstruction and remodeling of the damaged structure. They possess the deep expertise required to manage the complex logistics of property recovery, often acting as the single point of contact between the property owner, the insurance company, and the various specialized contractors needed to complete the job.
The team is anchored by a commitment to rapid response, detailed project management, and empathetic customer service. They understand the anxiety a homeowner feels when a tree crashes through a roof or a pipe bursts in the basement, and they strive to make a terrible situation much easier to navigate, maintaining a highly professional and attentive approach throughout the recovery process.
Paul Davis Restoration of West Richmond is strategically located in Henrico, Virginia, allowing for swift mobilization across the Richmond metropolitan area and surrounding Central Virginia counties. Their facility serves as the operational hub for emergency disaster recovery teams, ensuring they can reach affected properties quickly—a non-negotiable factor when every minute counts in mitigating damage and reducing restoration costs.
The office is situated at: 5701 Greendale Rd, Henrico, VA 23228, USA. This location provides easy access to major thoroughfares, facilitating rapid deployment across West Richmond, Short Pump, Henrico County, and other neighboring communities.
In terms of physical accessibility, the facility itself demonstrates a commitment to client convenience by offering essential features such as a dedicated Wheelchair Accessible Parking Lot and readily available On-Site Parking. For clients who may need to visit the office to discuss their project, review materials, or manage contents, this easy access ensures a smooth and stress-free interaction.
As a leading restoration general contractor in the Virginia market, Paul Davis Restoration of West Richmond offers a comprehensive suite of services designed to address nearly any type of property damage. Their range of services spans emergency response, cleanup, remediation, and final reconstruction, ensuring an end-to-end solution for residential and commercial clients alike. The primary types of work they perform include:
- 24/7 Emergency Disaster Recovery and Property Restoration: Immediate, around-the-clock service to stabilize a property following a disaster.
- Fire Damage Cleanup & Repair: Professional cleaning, soot removal, smoke odor elimination, and structural repairs after a fire event.
- Water Damage-Related Cleanup & Repair: Emergency extraction, structural drying, dehumidification, and repair of all water-damaged materials, including services for Basement Floods and damage from Frozen Pipes.
- Wind & Storm Damage Restoration and Clean Up: Comprehensive recovery services following severe weather, including debris removal and full repairs for properties damaged by a tree fall or high winds.
- Emergency Board Up: Securing compromised structures immediately after a disaster to prevent further damage or unauthorized entry.
- Mold Remediation Services and Mold Removal: Expert identification, containment, and removal of mold, including Mold Inspection and specialized handling of severe microbial growth.
- Biohazard / Trauma Cleanup: Safe and discreet handling and disposal of biohazardous materials, restoring properties to a safe condition.
- Contents Cleaning and Restoration: Specialized cleaning, deodorization, and restoration of personal belongings, including furniture, textiles, and electronics, often utilizing sophisticated 'Onsite Services' to manage client possessions.
- Restoration Reconstruction and Remodeling: Full-scale general contracting to rebuild and repair all structural damage, including necessary work such as Flooring, Painting, and complete structural Remodeling to return the property to its original or an improved state.
- Commercial Cleaning: Specialized large-scale cleaning services for commercial and institutional properties following a loss.
Choosing the right contractor during a crisis is essential. Paul Davis Restoration of West Richmond offers several features that make them a standout choice for Virginians needing urgent and thorough property restoration:
- End-to-End Service Capability: They manage every phase, from the initial Emergency Disaster Services and mitigation to the final Remodeling and reconstruction. This single-source accountability means less stress for the property owner and a more efficient, coordinated project timeline.
- Proven Communication and Personal Touch: Customer testimonials consistently highlight the dedication of their staff. Individuals like Karen, who was praised for her “terrific communication skills” and "always communicated the next steps," and the team of Heidi Coleman and Gary Douthat, who provided a "personal touch that most large companies do not have," demonstrate a strong commitment to client peace of mind.
- Disaster-Tested Expertise: The company handles complex insurance-related losses, as evidenced by a customer whose home had a "huge tree fall on it during a bad wind storm." Their diligence in working with insurance companies—even when the process is slow—to ensure the job is done properly with “quality products” is a significant highlight.
- Professional and Respectful Crew: A consistent theme in feedback is the high quality of the personnel. Customers note that everyone who entered their home was "polite, considerate and left the place spotless," which is a crucial consideration when contractors are working in a personal space over an extended period.
- Versatility in Damage Types: They are equipped to handle a wide variety of emergency scenarios common in Virginia, including fire, storm (wind damage), various forms of water damage (from frozen pipes to sump pump failures), and the resulting Mold / Asbestos remediation, offering a truly versatile and reliable solution.
When an emergency occurs, or you require professional restoration advice, Virginia residents can quickly reach Paul Davis Restoration of West Richmond using the following contact details:
- Address: 5701 Greendale Rd, Henrico, VA 23228, USA
- Phone: (804) 330-9500
- Mobile Phone: +1 804-330-9500
Choosing Paul Davis Restoration of West Richmond means opting for a nationally recognized name with deeply committed local expertise, which is particularly beneficial for property owners in Virginia. The combination of their 24/7 Emergency Service and their full-scope capabilities as a Building Restoration Service distinguishes them from other local providers. When a fire or a major storm strikes, you don't need a mitigation company separate from a reconstruction company; you need one dependable team to manage it all.
The dedication of their team members, as highlighted in the reviews, is a major compelling factor. The feedback, such as being "so happy to have worked with this great team" and appreciating the personal communication that kept the project on track and the family (including a dog!) accommodated, speaks volumes about their organizational culture. Dealing with insurance claims can often be the hardest part of a property loss, but the testimonials point to staff members who were "always available to answer questions and keep me updated," simplifying a typically difficult process for the homeowner.
Ultimately, Paul Davis Restoration of West Richmond offers Virginians a reliable, professional, and comprehensive pathway back to normalcy after property damage. Their ability to handle diverse and complex projects—from minor water damage to major storm reconstruction—with consistent communication and attention to detail makes them a truly valuable and recommended service provider in the region.
Paul Davis Restoration of West Richmond Services
Fire Damage Restoration Service
- Fire damage cleanup & repair
- Flooring
- Mold inspection
- Painting
- Remodeling
- Water damage-related cleanup & repair
- Water damage-related mold removal
- Contents cleaning
- Emergency board up
Building Restoration Service
- 24/7 Disaster recovery and property restoration
- Basement Floods
- Biohazard / Trauma
- Commercial Cleaning
- Contents Cleaning And Restoration
- Disaster Restoration
- Emergency Disaster Services
- Emergency Response Water Damage
- Frozen Pipes
- Hour Emergency Service
- Mold / Asbestos
- Mold Remediation Services
- Residential Cleaning
- Restoration Reconstruction
- Storm damage clean up and restoration
- Sump Pump
- Wind & Storm Damage Restoration
Paul Davis Restoration of West Richmond Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible parking lot
Parking
- On-site parking
Paul Davis Restoration of West Richmond Location
Paul Davis Restoration of West Richmond
5701 Greendale Rd, Henrico, VA 23228, USA
Paul Davis Restoration of West Richmond Reviews
teamcompanycommunicationinsurancekitchenprojecthomepainterselectricaldrywall
★ 5★ 4★ 3★ 2★ 1I am so happy with the fantastic workPaul Davis Restoration did on our master bathroom, bedroom, closet, laundry room and kitchen. Karen was our project manager and she was terrific to work with on this project. She always communicated the next steps in our project renovations, worked closely with all the contractors and shared when they would arrive so I could make arrangements for my dog. Everyone who came into our home was polite, considerate and left the place spotless.The attention to detail, terrific communication skills and dependability have been truly AMAZING! Karen, is the BEST! My husband and I are so happy to have worked with this great team!
Aug 25, 2025 · Veronica ScholleI could not be more pleased with the work that Paul Davis Restoration did on my home which had a huge tree fall on it during a bad wind storm in February. The tree was removed within weeks of the incident, but repair was very slow to start. I quickly learned that it was no fault of Paul Davis, but was my insurance company requiring more and more information, pictures, etc! Your people worked diligently to get me quality products and to make sure the job was done properly! I was so impressed with the people I worked with...Heidi Coleman and Gary Douthat were always available to answer questions and keep me updated and on top of things. They have a personal touch that most large companies do not have! I would HIGHLY recommend them, and appreciate all they have done to see that my home was repaired to my satisfaction. Thank you for making a terrible situation much easier to deal with...I always enjoyed talking to Heidi & Gary. GREAT PEOPLE!!!
Sep 08, 2025 · Cindy DennyHonestly, one of the worst experiences I've ever had working with a business. They lied over and over again. They delayed the project by weeks. The 3rd party contractors they sent out did sloppy work, were unprofessional, and left huge messes. I honestly wouldn't wish Paul Davis on my worst enemy.Do yourself a favor and use *anyone* else.*Update*Since Google doesn't allow you to reply to replies, I just have to edit my review to follow up with your response.1. We didn't go with you for the non-insurance work because it took 3 weeks to get a quote. By the time we got one, I had waited to weeks, then got 2 more quotes, and got the work finished.2. Our insurance forwarded us all the communication. You consistently lied about sending everything in. You said it was sent when it wasn't. And when it got sent, you sent incorrect information that made the process have to start over (where you lied about sending it in again).3. There weren't "a few items" — there was about 40% overcharging — which I've hesitated to call "insurance fraud", but if it's not, it's a severe lack of attention and utter disregard for your customers, as they were only removed after I requested it, got a second copy that was still wrong, then waited three weeks to get the final corrected invoice. There was $2,700 worth of work (on a $7,000 job) you were trying to get paid for but never completed.Lastly, I just wanna say how interesting it is you say you "sincerely apologize" here in the public review — because in our back and forth over the last couple of days, you didn't apologize once. In fact, you repeatedly lied about having never spoke about any of this — but got real quiet when I sent you all the screenshots.Apology not accepted.
Apr 10, 2025 · Kyle Van DeusenHad a shakey experience at first, but come to find out it was with insurance company communication with PD. I spoke with the owner, Stuart, who has been a pleasure to work with. Brennan was our site guy for the mitigation portion. Everything went very well and looks great.We will be using them to do the reconstruction portion also.
May 16, 2025 · Shawn KopeloveNeeded a company to board up a garage that was victim of an arsonist. At the late hour Paul responded and was on site .He boarded up the doors and windows and returned the next day to board up the missing garage door. Did a great job in a timely manner. If fire strikes he would be the person to call.
Apr 27, 2025 · Ben Owen
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