Austin Fire and Flood Photos










Austin Fire and Flood Introduce
For homeowners and business owners across the Texas landscape, navigating the aftermath of a disaster can be an overwhelming and emotionally draining experience. Whether it's the sudden, destructive force of a fire or the insidious damage caused by a flood or a hidden leak, the path to recovery often seems daunting. This is where a dedicated and compassionate partner like Austin Fire and Flood becomes invaluable. As a leading general contractor specializing in fire and flood damage restoration, we are more than just a repair service; we are a comprehensive support system for our community. We understand the unique challenges that Texans face, from the unexpected downpours that can lead to flooding to the dry conditions that increase fire risks. Our mission is to provide a seamless, stress-free path to rebuilding and restoring your property. From the initial damage assessment to the final touches of a complete reconstruction, our team is committed to delivering quality craftsmanship and exceptional customer service. We are your neighbors, and we are here to help you get back on your feet.
The experience of our team, as highlighted by our satisfied customers, speaks volumes about our dedication. Leaders like Doug Kurtz, our General Contractor, are the cornerstones of our work, meticulously overseeing projects to ensure every detail is handled with precision and care. As one customer who experienced a devastating soot fire shared, Doug went "above and beyond to get everything done right." This commitment is echoed across our entire team. From Alex, who is noted for being "very knowledgeable and reliable" and for guiding customers through the initial process, to Jessica, who is praised for her excellent communication and organization, every member plays a crucial role. The owner, Robin, ensures that all projects are finished to the "highest standards." We believe in a collaborative approach, working closely with you and your insurance company to ensure a smooth and successful restoration. We know how important your home is to you and your family, and we treat every project with the respect and attention it deserves.
Austin Fire and Flood is conveniently located to serve the greater Austin community and surrounding areas. Our office is situated at 7304 McNeil Dr #504, Austin, TX 78729, USA. This accessible location allows our teams to respond efficiently to emergency calls across the region, whether you're in the heart of downtown Austin, the suburbs of Cedar Park, or the surrounding Hill Country. We understand that in situations involving fire or flood damage, time is of the essence. Our strategic position ensures that we can quickly dispatch our expert crews to your property to begin the mitigation and restoration process, helping to prevent further damage and reduce overall costs.
For all inquiries, from scheduling a consultation to discussing an ongoing project, our team is readily available. You can reach us by phone at (512) 912-6814. We believe in open and consistent communication, ensuring that you are kept informed every step of the way. Our location in Austin reflects our deep commitment to the local community; we are not a distant, impersonal corporation but a team of dedicated professionals who live and work right here in Texas. Our local presence gives us a unique understanding of the specific building codes, environmental factors, and insurance processes that are relevant to our area, making us a trusted and reliable choice for your restoration needs.
The accessibility of our team extends beyond our physical location. We pride ourselves on being a single point of contact for a multi-faceted and often complex process. As one customer noted, the team, including Alex, "guided us through the entire process, explaining what to expect and helping us navigate the insurance claim." This hands-on approach, combined with regular status updates from people like Jessica, makes a stressful situation much more manageable. Our team is always just a phone call away, ready to provide updates, answer questions, and offer reassurance.
Water Damage Restoration: Our expert team is equipped to handle all aspects of water damage, from initial water extraction and drying to full-scale reconstruction. We use industrial-grade equipment to quickly remove standing water and thoroughly dry affected areas, preventing mold growth and further structural damage. We work with you to repair or replace damaged drywall, flooring, and other building materials, restoring your home to its original condition. As a customer who experienced a dishwasher leak mentioned, our team, including Frankie and Jesus, "made sure the reconstruction moved quickly and smoothly."
Fire and Smoke Damage Restoration: Recovering from a fire is a traumatic experience. Our comprehensive services include soot and smoke removal, odor control, and structural cleaning. We meticulously clean and restore salvageable contents and materials, working to rebuild your home from the studs up, if necessary. Our General Contractor, Doug Kurtz, is particularly skilled in this area, helping one family rebuild their home "better than we ever imagined it could be." We handle all aspects of the reconstruction to ensure a seamless and high-quality finish.
Comprehensive Rebuilding and Reconstruction: As a full-service general contractor, we don't just mitigate damage—we rebuild. Whether your project requires new drywall, flooring, painting, or cabinetry, our team has the skills and expertise to complete the job to the highest standards. We work closely with our clients to ensure the final result meets their vision and is an improvement on their original home.
Insurance Claims Assistance: We understand that dealing with insurance companies can be confusing and frustrating. Our team helps you navigate the entire claims process, from documentation and inspection to providing detailed estimates. We act as your advocate, ensuring you receive the best possible coverage and a fair settlement, so you can focus on rebuilding your life.
Full-Service General Contracting: From initial damage assessment to final reconstruction, we are your single point of contact. This eliminates the stress of coordinating multiple contractors and ensures a smooth, efficient process.
Expert and Compassionate Team: Our team, including Alex, Jessica, Doug, and Robin, is known for their professionalism, expertise, and genuine care for their clients. They provide guidance, clear communication, and support throughout the entire process.
Quality Craftsmanship: Led by an experienced General Contractor, our team is committed to high-quality work, ensuring that your home is rebuilt not just to its original state, but often to a better, more beautiful one.
Strong Insurance Relations: We have extensive experience working with insurance companies, which allows us to effectively manage claims and ensure you get the coverage you deserve.
Local Texas Business: We are a local company deeply committed to serving the Austin community. Our knowledge of local building codes and regional challenges makes us a more reliable and trustworthy partner.
For expert fire and flood restoration and general contracting services in the Austin, TX area, please contact Austin Fire and Flood.
Address: 7304 McNeil Dr #504, Austin, TX 78729, USA
Phone: (512) 912-6814
For our friends and neighbors here in Texas, having a reliable local general contractor is an absolute necessity, not just a convenience. Austin Fire and Flood is the perfect partner for locals because we understand the unique combination of challenges and opportunities that come with living in this great state. We are not a distant, faceless corporation; we are part of the Austin community, dedicated to helping our fellow Texans when they need it most. Our local presence means we are familiar with the specific types of construction found in the area, the local building codes, and the common environmental issues we face, from flash floods to unexpected freezes. The testimonials from our customers highlight our commitment to both professional excellence and compassionate, personal service. We treat every home as if it were our own, and we are dedicated to rebuilding not just structures, but lives.
Choosing Austin Fire and Flood means choosing a team that will be with you every step of the way, from the initial shock of the disaster to the joy of moving back into a beautifully restored home. Our expertise in navigating complex insurance claims, combined with our passion for high-quality craftsmanship, makes us the ideal choice for any local who values peace of mind and exceptional results. As one family wrote, they are "forever grateful" for the outstanding job we did. We are committed to earning that same trust and gratitude from every client we serve. In times of crisis, you need a partner you can count on, and for Texans, that partner is Austin Fire and Flood.
Austin Fire and Flood Services
Water Damage Restoration Service
- Carpet cleaning
- Fire damage cleanup & repair
Our fire restoration process includes, identifying the type of fire, evaluation & remediation of items & materials damaged by fire or water, Pack-out & Move-in, performing structural & contents restoration, cleaning, deodorizing & sealing surfaces affected by smoke. We work with insurance.
- Flood cleanup
- Flood restoration
- Flooring
- Mold cleaning
- Mold damage restoration
- Mold inspection
- Mold mitigation
- Mold remediation
- Painting
- Remodeling
- Roofing
- Sewage cleanup
Sewage is damaging to your property and a health hazard. We remove the sewage, all contaminated or exposed furnishings, flooring, carpets and other surfaces. We professionally ventilate & dry the area, clean & sanitize to prevent microbe spreading, when applicable treat for mold & mildew prevention.
- Water damage-related cleanup & repair
Water damage requires a quick response. We inspect & outline the work to be completed, remove water & dry out the affected water damaged areas using advanced training & equipment, restore the area to pre-loss condition, and work with insurance for a stress free claims process.
- Water damage-related mold removal
Most often needed after a water damage event. We locate, access & contain the infestation using advanced equipment & techniques, scrub the air, remove mold using antifungals & antimicrobials, dispose of contaminated materials, restore affected belongings, and repair or reconstruct damaged areas.
- Water removal
- Applied Structural Drying Technician
- Bio-Hazard Clean Up
Our professionals are trained and experienced in biohazard decontamination and chemical spills, always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.
- Biohazard Restoration
Our professionals are trained and experienced in biohazard decontamination and chemical spills, always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.
- Boarding Up
- Body Fluid Clean
Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety, since bodily fluid clean-up may involve bloodborne pathogens or other dangers.
- Commercial Property
- Damage Restoration Specialists
- Drying Process
- Drying Services
- Drying Specialist
- Emergency Restoration
- Flood Home
- Flood Response
- Free Estimate
- Hoarding Cleaning Up
- Hoarding Cleanup
- Home Renovation
- Home Restoration
- Homeowners Insurance
- Hvac Leaks
- Kitchen Cabinets
- Leak Detection
- Moving And Storage
- Odor Control
By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.
- Odor Removal
By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.
- Pipe Break
After a broken pipe is repaired by a plumber, we inspect & outline the work to be completed, remove water & dry out the affected water damaged areas using advanced training & equipment, and work with insurance for a stress free claims process.
- Rebuild Services
- Restoration Recovery
- Site Inspections
We arrive onsite quickly and perform an assessment of work to be completed when a home or business is affected by fire, flood, mold, or water damage. We also perform additional site inspections while work is in progress and a final inspection when the job is completed.
- Smoke Removal & Damage Repair
- Specialized Clean
- Specialized Clean Up
- Storm Damage
If needed we implement temporary protective measures such as tarping roofs and boarding up windows or doors to prevent additional damage and secure the building. We then perform any water damage mitigation needed and provide reconstruction services to restore the home to pre-loss condition.
- Structural Damage
- Structural Drying
- Structure Damage
- Structure Stabilization
- Thorough Cleaning
- Unattended Death Clean Up
Our technicians follow OSHA and EPA protocols to help transform an environment back into a clean, safe home or business. Our first focus is always safety, since unattended death scenes may involve bloodborne pathogens, bodily fluids, and other dangers.
- Water Damage Drying
We inspect & outline the work to be completed, remove excess water if needed, then dry out the affected water damaged areas using advanced training & equipment, and work with insurance for a seamless claims process.
- Water Damage Home
Water damage requires a quick response. We inspect & outline the work to be completed, remove water & dry out the affected water damaged areas using advanced training & equipment, apply antimicrobials if needed, and work with insurance for a stress-free claims process.
- Water Damage Restoration Austin
We respond quickly, inspect & outline the work to be completed, remove water & dry out the affected water damaged areas using advanced training & equipment, offer reconstruction services to restore the area to pre-loss condition, and work with insurance for a seamless claims process.
- Water Extraction
We arrive quickly, inspect & outline the work to be completed, remove water & dry out the affected water damaged areas using advanced training & equipment, apply antimicrobials when needed, and work with insurance for a seamless claims process. We can also perform any needed reconstruction.
- Water Extraction And Drying
We inspect & outline the work to be completed, remove water & dry out the affected water damaged areas using advanced training & equipment, and work with insurance for a seamless claims process.
- Water Mitigation
Water mitigation includes the removal of excess water, removal of unsalvageable construction materials and personal items, drying out the affected area and structure, cleaning and deodorizing of the structure, and salvageable contents as needed. We also offer reconstruction and work with insurance.
Austin Fire and Flood Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Austin Fire and Flood Location
Austin Fire and Flood
7304 McNeil Dr #504, Austin, TX 78729, USA
Austin Fire and Flood Reviews
insurancehomecompanyprojectremediationjobcallquestionswallsfloors
★ 5★ 4★ 3★ 2★ 1Many thanks to Austin Fire & Flood and especially their GC Doug Kurtz for rebuilding our home better than we ever imagined it could be.We had a soot fire that damaged the whole interior of our home. We were distraught, as you might imagine. As soon as we contacted AFF, we knew we were in good hands.Alex, Jessica, Doug and the owner Robin took care of us through the whole process, which was lengthy and at times difficult.The interior was taken down the studs, our contents were catalogued, and anything recoverable was cleaned and stored. They communicated with us regularly, worked with our insurance company to help us get the best coverage from our claim, and helped us with every detail.Now that we’re back in our home, we’re thrilled with the quality job they did for us. Doug Kurtz went above and beyond to get everything done right, Jessica did a great job giving us status reports and keeping us organized, Alex was very knowledgeable and reliable, and Robin made sure everything was finished to the highest standards.We will be forever grateful to them for an outstanding job.
May 16, 2025 · Kim SmithWe had water damage in our home last year due to a dishwasher leak, and I’m so glad we reached out to Fire and Flood Team. From the start, Alex guided us through the entire process, explaining what to expect and helping us navigate the insurance claim. They did a thorough inspection, documented everything, and provided a clear, detailed estimate for repairs.While insurance took a long time to process, Jessica kept us updated and stayed in constant communication, which we really appreciated. Once things were approved, Frankie and Jesus made sure the reconstruction moved quickly and smoothly. The whole team was professional, responsive, and made a stressful situation much easier to deal with. Highly recommend their services!
Feb 24, 2025 · Shirish PathakWe recently had the unfortunate experience of dealing with a significant water leak in our home following the January 30, 2025 storm. We were overwhelmed and stressed about the significant amount of damages, but Austin Fire and Flood came to the rescue just 48 hours after the incident and provided exceptional service.From the moment we called, they were responsive and professional. The team arrived promptly, assessed the damage thoroughly, and explained the restoration process clearly. The Mitigation Manager worked efficiently and diligently to extract the water, dry the affected areas, and helped us to assess the cause to prevent any further damage.We were particularly impressed with their:Rapid response time: They arrived quickly, which minimized the damage.Professionalism: The entire team was courteous, respectful, and knowledgeable. We never had a moment's hesitation having them in our home.Attention to detail: They ensured every affected area was thoroughly dried and restored.Communication: They kept us informed throughout the entire process.Helpfulness: They went above and beyond, even helping with the insurance claim process when our insurer's adjustor team was less than professional and provided little to no assistance. Austin Fire and Flood called or emailed them every single day until we got the adjuster's attention and approvals to move forward in the process.Austin Fire and Flood turned a stressful situation into a manageable one. Their expertise and dedication to customer satisfaction are truly commendable. We highly recommend them to anyone in need of a full-service water damage and restoration company.
Apr 25, 2025 · D Adamsl want to thank Austin Fire and Flood for going above and beyond to assist me in getting my room restored after it was recently damaged. After contacting you and realizing your services were beyond my affordability, you referred me to someone who was able to get the job done, effectively and in a timely manner. I want to again thank you for the information and opportunity to receive services l very much needed.Kelly Davis
Jul 04, 2025 · Kelly DavisI began working with Austin Fire & Flood when my house was struck by lightning, causing both exterior and interior damage. As a fairly new homeowner and a single person, I found this situation entirely new and overwhelming. I wanted to work with a company that could get the job done and provide honest, expert guidance throughout the process. The project manager who came out was amazing; they explained everything and shared tips on navigating the insurance process, which is quite lengthy. I feel like I'm an expert in insurance claims now haha.AFF and I negotiated with my insurance company for about five months before finalizing an estimate. Once we had a plan and a tentative timeline, AFF packed up my house and moved me out. My home required exterior siding work, new electrical work, and the replacement of some items. The interior was down to the studs. AFF completely renovated my house (electrical, walls, flooring, fixtures, vanities, backsplash, painting, etc), and the entire process took about 13 months—from the first call to the final touch-ups. I worked with them to make some upgrades as well.Overall, I am very satisfied with the AFF team, the rebuild team, and my main contacts. AFF was patient, knowledgeable, and really caring about the project. I will gladly call them again if another situation happens. Shout out to Robin, Jess, Danii, and Jesus!!
Aug 01, 2024 · Steph N
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