SERVPRO® of Collinsville, Troy, Alton, Edwardsville, Granite City, Belleville, O' Fallon

- 2220 Liebler Dr, Troy, IL 62294

Introduction / Overview

When disaster strikes a home or business in the Metro-East Illinois area—be it an unexpected flood, a devastating fire, or a pervasive mold problem—the need for immediate, professional intervention is paramount. SERVPRO® of Collinsville, Troy, Alton, Edwardsville, Granite City, Belleville, O' Fallon stands as a primary resource for residential and commercial property damage restoration across Madison County and the surrounding communities. This locally owned and operated franchise is dedicated to helping residents and business owners recover quickly, offering a comprehensive, start-to-finish solution designed to make the damage "Like it never even happened."

With an extensive background spanning over 26 years in the restoration industry, the local owners, David and Angie Wolfe, understand the severe stress and disruption caused by property damage. Their commitment goes beyond simple cleanup; they specialize in mitigating damage, conducting thorough restoration, and providing full reconstruction services. This all-inclusive approach simplifies the recovery process for the client, eliminating the need to hire multiple contractors. Operating with the support of the national SERVPRO network, this local team ensures that no damage, regardless of its size or complexity—from small residential water leaks to massive commercial losses—is too great to handle. They are trained, certified, and ready to respond 24 hours a day, 7 days a week, 365 days a year, providing the swift service that is absolutely critical when dealing with fire, water, and microbial threats in Illinois properties.

Location and Accessibility

Strategically headquartered in Troy, Illinois, SERVPRO of Collinsville, Troy, Alton, Edwardsville, Granite City, Belleville, O' Fallon is positioned to provide rapid, localized response across the entire Metro-East service area, encompassing a vital stretch of Madison County and beyond. This central location ensures their crews are able to reach major affected areas in Alton, Edwardsville, Granite City, Collinsville, and Belleville with the speed necessary for effective damage mitigation.

The operational hub is located at:

2220 Liebler Dr, Troy, IL 62294, USA

The local team emphasizes being available for the Illinois communities they serve, especially in emergency scenarios. Their 24/7 emergency phone line is monitored constantly, allowing residents and commercial property managers throughout this region to initiate immediate response protocols during critical times. This prompt accessibility is a cornerstone of their commitment to minimize secondary damage and protect property assets across the region.

Services Offered

SERVPRO of Collinsville, Troy, and their associated service areas offers a highly diverse and complete portfolio of services, categorized into four main divisions: Restoration, Construction, Specialty Cleaning, and General Cleaning. This holistic approach ensures all phases of recovery can be managed under one professional roof.

• Water Damage Restoration: Includes 24/7 Emergency Water Removal, Water Damage Cleanup and Restoration, Flood Water Removal, structural drying, and addressing water intrusion from burst pipes, storms, or floods.
• Fire Damage Restoration: Comprehensive fire and smoke damage services, including 24/7 Emergency Service, Soot Removal, Smoke Odor Control, content cleaning, and debris removal.
• Mold Remediation: Professional mold services, including Inspection and Mold Damage Assessment, Mold Containment, advanced air filtration technology, removal of mold-infested materials, and post-remediation cleaning and reconstruction.
• Storm Damage Response: 24/7 Emergency Storm Service, Storm Damage Cleanup and Repair, and emergency measures such as Roof Tarping and Board-up services to secure property immediately after severe weather events.
• General Cleaning Services: Residential and Commercial Cleaning and Janitorial Services, Carpet and Upholstery Cleaning, Ceilings, Floors, and Walls cleaning, Seasonal Cleaning, and Post-Construction Cleaning.
• Specialty Cleaning Services: Highly-specialized cleanups including Air Duct/HVAC Cleaning, Odor Removal and Deodorization, Biohazard and Crime Scene Cleanup, Vandalism Cleaning, and Sewage Cleanup, which is handled as a true emergency.
• Full Construction and Reconstruction: Uniquely, they operate an in-house Construction division to completely rebuild a damaged property after cleanup, handling everything from minor repairs (drywall, paint, new carpet installation) to full reconstruction services.
• Document Restoration: Services to salvage valued paper items, including vital documents, photographs, and certificates damaged by water or fire.

Features / Highlights

The SERVPRO franchise serving the Metro-East Illinois communities is recognized for several distinct advantages in the highly competitive cleaning and restoration industry, even while facing challenges in customer experience reported in recent feedback.

• Full-Service Restoration to Reconstruction: A major highlight is the in-house Construction division. This eliminates the headache for property owners of hiring a separate general contractor post-cleanup, ensuring a smoother, more efficient path to total recovery.
• 24/7 Emergency Readiness: The ability to dispatch Highly-Trained Technicians 24 hours a day, 7 days a week, 365 days a year is critical in minimizing damage and insurance claims costs associated with unexpected emergencies like floods and fires.
• Extensive Local Experience: The owners bring over 26 years of experience in the restoration industry, providing deep knowledge of local building types, common area hazards, and effective cleaning and mitigation techniques specific to the Illinois Metro-East region.
• IICRC Industry Certification: Staff are continually trained through ongoing IICRC (Institute of Inspection, Cleaning and Restoration Certification) accredited courses, ensuring the cleanup and restoration procedures meet rigorous professional standards.
• Wide Range of Cleaning Expertise: Beyond major disasters, they offer a vast array of General Cleaning and Specialty Cleaning services—from Carpet and Upholstery Cleaning to Biohazard Cleaning—making them a versatile resource for routine and extreme cleanup needs.
• Customer-Reported Efficiency: Some customer feedback praises the speed and professionalism of the crews, noting that the team was "fast and flexible" and completed a large storm damage job in half the expected time, with one customer stating they "showed up promptly to help" even during an ice storm.

Contact Information

For immediate emergency assistance with water, fire, or storm damage, or to schedule a general cleaning service in Collinsville, Troy, Alton, Edwardsville, Granite City, Belleville, or O'Fallon, please use the contact details below.

Address: 2220 Liebler Dr, Troy, IL 62294, USA

Phone: (618) 667-8648

What is Worth Choosing

For residents and commercial clients in the Illinois Metro-East area, the decision to choose a professional restoration service rests on trust, capability, and reliability. SERVPRO of Collinsville, Troy, and the surrounding regions presents a compelling profile based on its broad technical capabilities and commitment to comprehensive disaster recovery.

What makes them worth choosing is their unmatched scope of services: they are one of the few local providers who can not only perform the initial cleanup, water extraction, and mold remediation, but also handle the entire construction rebuild through their in-house division. This seamless transition from damage mitigation to full reconstruction is invaluable for simplifying a complex and stressful process, particularly after major events like a fire or large flood.

However, potential customers should be aware that customer experiences can vary significantly. While some clients report excellent, prompt service, noting that crews are "very helpful and polite" and perform great work, other feedback suggests issues with communication, job duration, and debris removal following large projects, including concerns about property security and responsiveness for cash-paying customers. This indicates that while the company possesses the equipment and core expertise of a highly trained national brand with deep local experience, customers should clearly establish all expectations, scope of work, and pricing details upfront. For insurance-related claims and commercial clients needing a 24/7, IICRC-certified crew for Water Damage, Fire Damage, and Reconstruction, their scale and capacity make them a powerful partner in the region's recovery efforts. Their commitment to being "Faster to any size disaster" is the critical advantage that can protect the structural and financial health of an Illinois property.

SERVPRO® of Collinsville, Troy, Alton, Edwardsville, Granite City, Belleville, O' Fallon

2220 Liebler Dr, Troy, IL 62294, USA