SERVPRO of Auburn/Rocklin: Your Local Experts for Disaster Restoration in Lincoln, CA

SERVPRO of Auburn/Rocklin Photos

SERVPRO of Auburn/Rocklin Introduce

When disaster strikes a home or business in the Northern California region, the need for a professional and reliable restoration company is paramount. In the communities of Auburn, Rocklin, and the surrounding areas, SERVPRO of Auburn/Rocklin serves as a key resource for those facing unexpected water, fire, or mold damage. This company is not a typical laundry service, despite the nature of some of their cleanup work; their expertise lies in comprehensive disaster recovery, providing a vital service to homeowners and businesses who need their properties restored to their pre-damage condition. Their motto, "like it never happened," is a powerful promise that resonates deeply with those navigating the stress of a property crisis.

This article will provide a detailed overview of SERVPRO of Auburn/Rocklin, examining their services, their location, and what to expect when working with them. For a local user in California, understanding the role of a restoration company is crucial. These professionals are tasked with a wide range of duties, from the initial emergency response to the final reconstruction, all while providing communication and support during a challenging time. The feedback from real customers, which includes both glowing praise and serious concerns, offers a multifaceted view of the company and highlights the importance of thorough communication and setting clear expectations in the restoration industry. This information is essential for anyone in the Lincoln, Auburn, or Rocklin areas who may need to hire such a service in the future.

The importance of a local restoration company cannot be overstated. A quick response can prevent secondary damage, such as mold growth, and significantly reduce the overall cost and time of the restoration process. SERVPRO of Auburn/Rocklin's presence in the community positions them as a go-to option for urgent situations, and their specialization in disaster cleanup means they have the specific tools and expertise needed for complex jobs. By acting as a single point of contact for a variety of restoration needs, they aim to simplify a process that can often feel overwhelming to the customer.

SERVPRO of Auburn/Rocklin is located at 1331 Aviation Blvd Ste, 120, Lincoln, CA 95648. This address places them strategically to serve the communities of Auburn, Rocklin, Lincoln, and the broader Placer County area. Their central location is a significant advantage for a company that specializes in emergency services, as it allows their teams to respond quickly to calls. When a water leak occurs or a fire breaks out, every minute counts, and a local presence ensures a rapid deployment of crews and equipment.

The address serves as the headquarters from which their certified technicians are dispatched to job sites. While the physical location may not be a place for customers to drop in for services, it is the logistical hub that enables their mobile teams to provide on-site restoration. For all inquiries, including emergency calls, SERVPRO of Auburn/Rocklin can be reached at their toll-free number, (800) 737-8776, or their mobile phone, +1 800-737-8776. This 24/7 availability is a critical feature of their service, as disasters do not adhere to business hours.

SERVPRO of Auburn/Rocklin provides a wide array of specialized services that go far beyond a traditional laundry business, focusing on disaster recovery and property restoration.

Emergency Water Damage Restoration: They provide rapid response to water-related disasters, including water extraction, professional drying, and dehumidification to prevent further structural damage and mold growth.
Fire & Smoke Damage Restoration: This includes the cleanup of fire-damaged properties, removal of smoke and soot, odor control, and the restoration of salvageable items and surfaces.
Mold Remediation: The team is trained in safely and effectively identifying and removing mold, as well as addressing the underlying moisture issues that cause it.
Contents Cleaning and Restoration: They offer cleaning and restoration services for personal belongings, including clothing, furniture, and other items that have been affected by water, fire, or smoke damage. This specialized cleaning is what can often be confused with a typical laundry service, but it is far more extensive.
Carpet and Upholstery Cleaning: As part of their restoration services, they are equipped to clean and sanitize carpets and upholstery that have been damaged by water or smoke.
Reconstruction and Repairs: SERVPRO of Auburn/Rocklin is capable of handling the reconstruction phase of a project, which includes repairing and rebuilding damaged portions of a property to return it to its pre-loss condition.
Odor Removal: They have specialized techniques and equipment to eliminate lingering odors from fire, smoke, or mold.

Based on customer feedback, the features and highlights of SERVPRO of Auburn/Rocklin present a mixed picture, which is important for prospective clients to consider.

Commitment to Customer Satisfaction: One customer had a very positive experience, highlighting an employee named Tim Zandbergen for his dedication to customer satisfaction. The review notes Tim's willingness to go above and beyond, including doing research for a specific product and personally addressing a minor issue after the job was completed.
Quality Workmanship on Specific Tasks: The same customer praised a drywall repair and paint technician named Ortoro, noting that the work was so good "you can't tell that anything ever happened." This highlights the high quality of work from specific individuals on the team.
Lack of Communication and Professionalism: In stark contrast, another review describes a lack of communication and professionalism from the reconstruction team. The customer mentioned having to call for updates 80% of the time and being met with a "what is your problem" attitude when asking questions.
Challenges with Subcontractors and Pricing: One of the most significant concerns raised was the difficulty in working with a subcontractor, Top Dog Plumbers, who allegedly price-gouged and did not communicate with the customer's insurance company. This highlights a potential challenge with how SERVPRO manages third-party vendors.
Inconsistent Work Quality: While one review praised the work of a painter, another expressed significant frustration with a tile guy who admitted to having no prior experience with a specific type of tile. This points to a potential inconsistency in the skills of different crews.
Unclear Pricing and Omitted Information: A customer review noted that pricing information was confusing and that important details about minimum charges were omitted, which led to frustration and unexpected costs.
Problem-Solving and Follow-Through: The positive review praised an employee's problem-solving skills, while the negative review noted a complete breakdown in communication and a perceived lack of effort in resolving a major issue with a subcontractor, culminating in the company saying, "we are done with you."

For residents in Lincoln, Auburn, and Rocklin, here is the essential contact information for SERVPRO of Auburn/Rocklin.

Address: 1331 Aviation Blvd Ste, 120, Lincoln, CA 95648, USA

Phone: (800) 737-8776

SERVPRO of Auburn/Rocklin is an essential service for locals in the California region because they provide a specialized and necessary service for disaster recovery. For residents of Lincoln, Auburn, and Rocklin, having a local company that can respond quickly to emergencies like water damage or fire is a significant benefit. Their comprehensive services, from initial cleanup to final reconstruction, mean that homeowners can rely on a single company to manage a complex and difficult process. This can be a huge source of relief during a stressful time.

However, the varied nature of the customer reviews suggests that a prospective client should approach the process with a clear understanding of what they need and a commitment to maintaining open and consistent communication. While some customers have had overwhelmingly positive experiences with dedicated employees who go the extra mile, others have faced challenges with communication, subcontractor management, and professionalism. Therefore, SERVPRO of Auburn/Rocklin is suitable for locals who are looking for a company with a wide range of disaster restoration services, but it is wise for clients to establish clear expectations, ask detailed questions about pricing and subcontractors, and remain actively involved in the project to ensure a positive outcome.

SERVPRO of Auburn/Rocklin Services

Water Damage Restoration Service
Advanced Restoration And Cleaning Equipment
Black Mold
Carpet & Upholstery
Carpet Cleaning
SERVPRO effectively cleans carpet, removing dust, dirt, allergens, and bacteria harmful to air quality. We help maintain healthy indoor environments & the aesthetic appeal of your space. Call us today and let SERVPRO help you keep your spaces clean, beautiful, and healthier!
Ceilings, Floors & Walls
Commercial Mold Remediation
Commercial Property
Commercial Services
Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO has the training and expertise to help make it “Like it never even happened.” Small Office Buildings Large Office/High-Rise Office Bui...
Commercial Storm
Disaster Recovery
Drapes & Blinds
Fire Damage Repair and Restoration
In addition to fire, smoke, and soot damage, your home or business may also suffer from water damage as a result of the firefighting efforts. This type of damage can be especially upsetting and destructive for your family to process. You may feel stressed, confused, and vulnerable, so you’ll need...
Fire damage cleanup & repair
SERVPRO's fire damage cleanup, repair, and restoration experts provide services essential to restore structures. SERVPRO's certified technicians specialize in water removal, damage assessment, and fire/smoke damage restoration. Call our team so we can swiftly address your needs today!
Flood cleanup
Flood cleanup is a complex and urgent process, whether it's caused by heavy rains, burst pipes, or natural disasters - swift and systematic action is crucial to minimize damage. SERVPRO responds quickly to start water removal and begin the restoration process expeditiously.
Flood restoration
SERVPRO's skilled professionals ensure flood restoration is systematic, thorough, and effective. By combining water removal, drying, cleaning, mold prevention, and structural repair, we aim to bring life back to spaces that have been profoundly affected by the destructive force of water.
Hour Emergency Service
Mold Remediation Cleaning
Mold cleaning
When mold starts to invade your home or business, contact SERVPRO for quick and safe remediation. We assess the area for leaks and potential ventilation improvements. Our experience and advanced equipment ensure swift remediation with as little disruption to your life or workflow as possible.
Mold damage restoration
SERVPRO specializes in mold remediation. We provide thorough cleaning, drying, and sanitization - while making necessary repairs and taking preventive measures to avoid future outbreaks. Limit safety and negative health impacts by contacting our remediation specialists right away!
Mold inspection
SERVPRO's trained inspectors use industry-leading technology to inspect spaces for moisture and potential mold growth. Sampling and detailed reporting with a thorough mold protocol are provided. Our professionals will talk you through the whole process - your safety is our A1 concern.
Mold mitigation
SERVPRO specializes in minimizing the impact of mold growth within indoor environments. Mitigate structural damage and safeguard against potential health problems by eradicating mold through our extensive remediation process. Call us for a mold assessment today!
Mold remediation
Our mold damage cleanup experts thoroughly assess, contain, and remove mold. Our advanced techniques help prevent regrowth, restoring safety and indoor air quality. Trust SERVPRO professionals to safeguard your space from mold's harmful effects.
Residential Services
Sewage cleanup
SERVPRO ensures proper sewage cleanup by containing, extracting, and removing contaminants. Our professionals carefully plan and utilize specialized equipment/chemicals to decontaminate impacted areas. We eliminate bacteria and pathogens with professional-grade SERVPRO products. Call for more info.
Storm And Major Events
Storm Damage Cleanup and Restoration
When you are dealing with storm damage, flooding, and water damage, immediate action is crucial. Choose a company with storm damage experience and expertise that has the resources and equipment to handle the job. Here at SERVPRO, we are ready to respond immediately to storm damage, flooding, and ...
Storm Damage Restoration
Vandalism & Graffiti
Water Damage Repair and Restoration
Our highly trained technicians are ready to respond immediately to flood or water damage at your property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as ...
Water damage-related cleanup & repair
Water damage wreaks havoc on homes and businesses. SERVPRO provides swift & effective cleanup, water mitigation, and repair essential to minimizing the extent of damage and preventing long-term issues. Please call us today if you have experienced a water loss in your dwelling or place of business.
Water damage-related mold removal
SERVPRO addresses mold removal from water intrusion by structure assessment containment, extraction, removal, sanitization & taking steps to prevent future occurrences by addressing the source. Post-remediation verification is crucial to confirm spaces and air quality are safe. Call for more info.
Water removal
SERVPRO specializes in residential and commercial water mitigation & removal. When called right away, we can help prevent secondary damage from water intrusion. We restore affected areas to pre-loss conditions. We provide a complete scope from water removal to decontamination - call for more info.

SERVPRO of Auburn/Rocklin Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

SERVPRO of Auburn/Rocklin Location

SERVPRO of Auburn/Rocklin

California Placer County Lincoln Aviation Boulevard

1331 Aviation Blvd Ste, 120, Lincoln, CA 95648, USA

SERVPRO of Auburn/Rocklin Reviews

An average rating of ★3.8 from 18 user reviews.

bathroomcostcompanyopinioncustomer satisfactionplumberpaydrywallfloorinsurance

★ 5★ 4★ 3★ 2★ 1

It's a rare occasion in todays world when you find a company who puts a priority on customer satisfaction. I have found one and want to share the experience that I had with Servpro. I had a water leak in the ceiling in the master bathroom. Before I got the water shut off the damage was pretty bad and the ceiling fell down (what a mess) I called Servpro,they were out I believe the next morning to clean up and dry out to prevent mold. That's when I met Tim Zandbergen, he's the flooring manager. I told him how important it was to me for them to live up to their slogan "like it never happened" he said o k I'm going to send one of our best drywall repair and paint guys Ortoro. This guy is amazing, there is no way you can tell that anything ever happened. That turned out so well that I then asked Tim if he could put new carpet in the master bedroom. He said of course they are not limited to just damage repair. I wanted to use carpet tile for durability but asked if there was anything we could put under the tiles to soften just a bit? He said he had never heard of anything. He did some research and found 2 different pads that could be used under carpet tiles. He brought over a variety of tiles and the 2 pads for me to see. I decided on the tile and pad I liked and asked him if he could do a little better on the price, he immediately said yes, called me the next day with a little better price. So he and his crew came shortly there after, moved the furniture and did the job in one day. In the next day or so a few of the tiles didn't stick. I called him and the very next day he himself was here to fix it. He said that he had never used a pad under carpet tiles before so this was a learning experience for he and his crew. He said if I have any other issues he didn't want me to fix it . Just call him and he will be here to fix any problems. That's what I call customer satisfaction!!! I don't want to forget Sara, the office girl who was also a pleasure to work with. Thanks so much you deserve a 10 star rating in my opinion
Feb 28, 2025 · Mike Mckee
I was going to hold writing a review because I really don't like hurting anyone's company, but today was the last straw, and they definitely burned this bridge.If you value your sanity, honesty, people who do good work, good customer service reps who treat you with respect... DO NOT USE THIS COMPANY.And, above all, DO NOT ALLOW THEM TO USE TOP DOG PLUMBERS. The company tried charging us $6k for a water heater we bought for $1.2K. Then they charged double to install the water heater. Insurance refused to pay it because the plumber was price gauging and wouldn't provide them with adequate information as to why it cost so much. It took months for the plumber to call the insurance adjuster after us pestering them to connect (when we shouldn't have had to do that - as they needed an understanding of why they were charging so much to reimburse us). The insurance adjuster and plumber never actually spoke on the phone (obviously neither tried very hard). When we tried to call and get Serv Pro to get their plumber to call insurance for the 1000th time, Christine literally said "we are done with you" and hung up when I asked her to have whoever hired Top Dog Plumbers to put pressure on them to speak with our insurance adjustor so we aren't out money. A little shocked and more than triggered by the treatment. Serv Pro got paid, and we are out $900. That's how you treat customers who spent $7.5k. So, yes, they are done because they got paid.It all started with our water heater leaking. It ruined our wood floors. Insurance recommended a company to come do the water mitigation and reconstruction. That's where we went wrong - never use a company recommended by insurance.The water mitigation team wasn't awful. They at least communicated with us and were reliable.Reconstruction team earned the one star for everyone. Worst experience. Sara was in charge of the team. They did not communicate well at all. I had to call 80% of the time to get updates. When I called to understand pricing which I was begging to understand as it was written in a very confusing way (to know what we should do vs them) she couldn't explain how or why we were getting charged which is unsettling. She had to go back and figure out every single question. ALSO NOTE, IMPORTANT INFORMATION WILL BE omitted about minimums so ask lots of questions. At one point we decided to do something ourselves because it would take them forever to do it. She never once said "by the way, you are going to have to STILL pay". Frustrating. They give no guidance. They omit info. We spoke with the owner who reimbursed us $250 for the work we were going to be charged for that we did ourselves. That was the only right move this company did.The guy who did our bathroom tile showed up whenever he felt like it each day ranging from 830-1130 and said "I've never done this before" when he first arrived. We had large hexagon tiles. It was a nightmare. He didn't know about spacers on the corners to keep them in line. My husband had to tell him to go get them. He stopped tiles inches away from the kickstand. My husband had to tell him to pull them up. It took over a week to tile a tiny bathroom using large hexagon tiles with my husband babysitting him.When we brought it to their attention. We were the problems. We were always met with sighs and "what is your problem" attitude when we were just desperate to understand pricing, have reliable workers, and have them work with our insurance.Just know. Once you pay them, "they are done with you."I hope the owner sees this. I had friends ask specifically for a company doing what they do. I was like "don't use them...EVER." We were more than patient with what we were given. Never. Ever. Again.
Jan 24, 2025 · Whitney Perona
I had my bathroom leaking, Servepro team came and detected it, after all they found the leaking reason, our insurance company worked with Servepro team and paid for every include my deductible. And they said once they receive the payment they will help me out on scheduling for a reparation. Finally, It's been almost 2 months already and the team never give me the exact date they will come to fix it. Can't trust this business no more. And the one who was in charged of this received our calls and never wants to call us back. Really really unprofessional. I wish I didn't choose Servepro and go with my own contractor. They just ripped them all off and left it like that, and we don't know when can we use our bathroom again. TRUELY A LIAR.
Apr 29, 2022 · Tran Long Son
Hello John, Thanks for the timely response. I clearly understand the overall process as stated in my original post as follows; " It is necessary, at this point, to explain the service model for Servpro Auburn/ Rocklin. When the Servpro team arrived at the initial appointment they explained that there two separate divisions within the franchise. The first being Mitigation (Demolition and Remediation) which they represented and second Reconstruction (repair to include labor and materials).I also understood that minimums would apply from both mitigation and reconstruction. I only received the final $5000.00 minimum reconstruction estimate after requesting such when you declined to do any work with the initial estimate of $1243.11 Again, "best business practice would provide process detail and disclosure of "Cost of Doing Business Minimums" for both mitigation and reconstruction upon initial contact". It would be appreciated if you could respond specifically to why you do not disclose cost of doing business minimums for both mitigation and reconstruction upon initial contact with the customer. I look forward to your response.I had a toilet leak in a small enclosed water closet located in the master bath of my single story home. The baseboard molding and drywall were affected by the water intrusion from base of the tile floor to appx 6 inches up the wall around the perimeter of the water closet. Prior to contacting Servpro my plumber had repaired the toilet leak. I called Servpro and requested an estimate for water extraction and repair. It is necessary, at this point, to explain the service model for Servpro Auburn/ Rocklin. When the Servpro team arrived at the initial appointment they explained that there two separate divisions within the franchise. The first being Mitigation (Demolition and Remediation) which they represented and second Reconstruction (repair to include labor and materials). Upon completion of the Mitigation teams evaluation I received an estimate by email from the Servpro production manager. The estimate included removal of baseboard, drywall and water extraction. The scope of work was estimated at a $650 minimum and did not include reconstruction/repair. I approved the $650 minimum and the mitigation team completed the estimated work on second and third visits. I then contacted the reconstruction division and requested an estimate for repair. I met with the reconstruction estimator as scheduled. Following the evaluation, I received an estimate by email from the estimator for discussed repairs in the amount of $1243.11. The estimator noted in the email that the amount of $1243.11 did not meet their job minimum and declined to do the work. I then responded to the estimator’s email, with a blind copy to franchise owner John Wardlaw requesting a revised estimate for a job cost minimum. I then received the final emailed reconstruction job minimum estimate of $5000.00. Over 4 times that of the initial estimate. The final estimate is not affordable. It was my intention to use Servpro from mitigation thru reconstruction. I will now have to locate a construction source that can complete the repair work at a reasonable price. Best business practice would provide process detail and disclosure of cost minimums for both mitigation and reconstruction upon initial contact. It is my opinion, that this franchise intentionally omits disclosure of a construction job cost minimum when smaller jobs are involved. It appears that they are only interested in the mitigation business. It is also my opinion that this franchise conducts business in a predatory manner and promotes a company culture that has total disregard for customer satisfaction.
May 12, 2022 · Bruce M
So now I have another complaint. So I finally received my paperwork when techs came to pull up staples and nails that were left in my bathroom since 9/7. How interesting I actually have a copy of the certificate of satisfaction stating all STRONGLY AGREED and my signature once again. I have NEVER completed this form. I was informed that this was not intentionally done. I Strongly disagree and regards this to being fraud. and if I did I wouldn't give strongly agrees.This has now become truly unprofessional on so many levels.I just notice this was never posted from 10/11I would NOT recommend this Servopro to anyone.
Jan 01, 2024 · Donna Bell-Dent