ServiceMaster by Mason

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Welcome, neighbors! When a sudden disaster strikes your home or business, the stress and disruption can feel overwhelming. Dealing with the aftermath of water damage, a fire, or a serious mold issue requires swift, professional, and reliable assistance to get life back on track. For residents and business owners throughout Rhode Island and Central/Eastern Connecticut, one name stands out as the trusted expert in property restoration and specialty cleaning: ServiceMaster by Mason. With a long-standing history of serving our communities for over 35 years, this locally owned business has earned a reputation for restoring not just properties, but peace of mind.

ServiceMaster by Mason offers a comprehensive suite of services that goes far beyond standard cleaning. They are certified professionals specializing in emergency disaster mitigation and deep specialty cleaning for commercial and residential properties. Whether you are facing a small localized issue or a large-scale catastrophe, their certified and experienced team is equipped with the advanced technology, training, and resources to handle the job with professionalism and care. Their commitment to minimizing interruption and guaranteeing customer satisfaction is why thousands of home and business owners in the region have relied on them during challenging times.

Choosing a restoration partner is a critical decision, and the local roots and extensive capabilities of ServiceMaster by Mason make them an invaluable resource for our region. They are the local experts backed by the knowledge and standards of a national franchise network, offering the best of both worlds—personalized local service with globally-recognized expertise.

ServiceMaster by Mason strategically operates with office locations to best serve the wide area of Rhode Island and Central/Eastern Connecticut, ensuring a prompt response when emergency services are needed most. This dual-location structure helps them maintain rapid deployment capabilities across their service area, which is crucial in disaster situations where time is of the essence.

The primary locations are situated in key areas, allowing the team to quickly reach homes and businesses throughout the region. The Rhode Island office is centrally located in:

Westerly, RI Office:

12 Gavitt Avenue, Westerly, RI 02891

Additionally, they maintain an office in Connecticut to efficiently cover that portion of their service area:

Hampton, CT Office:

Route 6, PO Box 85, Hampton, CT 06247

This commitment to local presence allows them to truly understand the specific restoration challenges faced by properties in coastal, urban, and rural parts of New England. For local users requiring in-person visits or simply wanting to understand their operational accessibility, the Westerly location offers onsite services and is confirmed to have wheelchair accessible parking, prioritizing convenience and access for all clients. Given the nature of their work—responding to property damage—their business model is centered on providing on-site services at your property, offering you maximum convenience during a stressful time.

ServiceMaster by Mason is a multi-faceted provider, offering both emergency disaster restoration and a wide array of specialty cleaning services for both residential and commercial clients. Their comprehensive list of services ensures they are a single, reliable point of contact for almost any property recovery need.

The core service areas include:

Building and Property Restoration Services:

• Residential Restoration
• Commercial Restoration
• Building Restoration
• Emergency Restoration
• Disaster Restoration
• Property Restoration
• Reconstruction and Construction Services
• Storm Damage Restoration

Water Damage Restoration Services:

• 24/7 Water Damage Restoration and Mitigation
• Water Extraction and Water Removal
• Flood Damage Cleanup and Restoration (Flood Extraction, Flood cleanup, Flood restoration)
• Structural Drying and Dehumidification
• Burst Pipe Water Damage and Frozen Pipe Water Damage Repair
• Hurricane Damage Restoration
• Sewage Backup Cleaning and Removal
• Board Ups and Tarping

Fire and Smoke Damage Restoration Services:

• Residential and Commercial Fire Damage Restoration
• Fire Damage Cleanup, Mitigation, and Repair
• Smoke Damage Restoration and Smoke Removal
• Smoke Odor Removal and Deodorization
• Soot and Smoke Removal (including Soot Puffback Cleaning)
• Water damage-related cleanup & repair (often associated with fire events)

Mold Remediation and Air Quality Services:

• Mold Inspection and Mold Testing
• Mold Damage Restoration and Mitigation
• Mold Remediation and Mold Cleaning
• Air Quality Testing
• HVAC mold removal

Specialty Cleaning and Biohazard Services:

• Trauma Scene Cleaning and Biohazard Cleaning
• Sewage Cleanup
• Hoarding Cleanup and Estate Cleaning
• Animal Nuisance Cleaning and Water damage-related pest control
• Vandalism Cleanup and Graffiti Cleanup
• Content Cleaning and Pack-Out Services
• Post-Construction Cleaning and Moving-related cleaning
• Sanitation and Deep Clean Services

Routine and Specialty Surface Cleaning:

• Carpet Cleaning and Upholstery Cleaning
• Hard Surface Cleaning, including Tile & Grout Cleaning
• Air Duct Cleaning and HVAC Duct & Vent Cleaning
• Odor Removal and Deodorization
• Office & Workplace Cleaning and Standard Cleaning

Choosing ServiceMaster by Mason means partnering with a team that has tailored its services to meet the demanding needs of our local climate and community. Their operational structure and internal policies are designed to offer maximum support during difficult situations.

Key features that highlight their commitment to the local area include:

• 24/7/365 Emergency Service: Disasters don't adhere to business hours, and neither does ServiceMaster by Mason. They are available around the clock every day of the year to respond immediately to emergencies, minimizing secondary damage and recovery time.
• IICRC Certified Professionals: Their technicians are certified by the Institute of Inspection Cleaning and Restoration Services (IICRC), ensuring they use industry best practices and the most advanced techniques for restoration and cleaning.
• Insurance Claim Navigation: As a preferred partner for all major insurance carriers, regional, and local insurance companies, they expertly navigate the complicated claims process, providing necessary reports and documentation to streamline your property’s recovery.
• Focus on Remediation Over Replacement: A core principle of their service is to specialize in remediation rather than automatic replacement, which helps to reduce overall costs for property owners and their insurance companies.
• Extensive Service Area: With offices in Westerly, RI, and Hampton, CT, they efficiently serve a vast region including all of Rhode Island and Central/Eastern Connecticut, providing reliable local access to professional services.
• Specialty Cleaning Expertise: They offer niche services beyond typical restoration, such as hoarder cleanup, animal nuisance cleanup, and detailed electronics restoration, catering to unique and sensitive client needs.
• Commercial Pre-Loss Planning: They assist local businesses in being prepared by offering commercial Pre-loss Planning Guides, helping to increase the chances of business continuity after a disaster.
• Local Community Commitment: ServiceMaster by Mason is actively involved in supporting local charities, community organizations, and professional associations, reinforcing their dedication to the growth and well-being of the communities they serve.

For all your disaster restoration and specialty cleaning needs, or to inquire about their services, here is the essential contact information. Given the urgent nature of their services, multiple contact channels are provided for accessibility.

Primary Westerly, RI Address:
12 Gavitt Avenue
Westerly, RI 02891

Mailing Address (Hampton, CT Office):
Route 6, PO Box 85
Hampton, CT 06247

Emergency Service Line (24/7):
800-934-5869

Rhode Island Office Phone:
401-322-3030

Connecticut Office Phone:
860-455-1249

Fax:
401-709-0383

When faced with property damage in Rhode Island or Connecticut, the choice of a restoration service is paramount. ServiceMaster by Mason is worth choosing because they offer a winning combination of experience, comprehensive services, and an unwavering commitment to customer support. With over three decades of operation, their long-standing presence provides confidence and proven expertise. They are deeply familiar with the unique challenges of the local properties and weather patterns.

Their ability to provide end-to-end service—from initial emergency mitigation to complete reconstruction—means you only have to deal with one professional partner. The 24/7/365 availability ensures that help is always just a phone call away, which is arguably the most critical factor when an unexpected pipe bursts or a fire occurs at 2 AM. Furthermore, their specialization in a wide variety of areas, from routine carpet and HVAC cleaning to complex biohazard and trauma cleanup, positions them as a versatile and expert solution for maintaining a healthy and safe property environment long after the immediate disaster is over.

They take the added step of helping clients navigate the confusing insurance process and commit to using remediation practices to keep costs down. Choosing ServiceMaster by Mason means selecting a professional, certified, and community-focused team whose priority is to restore your property quickly, efficiently, and with the highest level of care and guaranteed satisfaction. Their dedication is to restoring your property to its pre-loss condition, allowing you to return to normal life as swiftly as possible.

ServiceMaster by Mason