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Reliable Damage HubWater Damage Restoration Near Me​TexasTravis CountyAustinZilkerWater Damage Restoration ​ in South Lamar BoulevardPuroClean
PuroClean ico

PuroClean
- 1700 S Lamar Blvd, Austin, TX 78704

Water damage restoration service, Fire damage restoration service ★4.0

1700 S Lamar Blvd, Austin, TX 78704, USA

4.0
Dishonest, dirty, and disrespectful is the kindest way to describe PuroClean of West Austin. I hired them in November 2023 after my upstairs neighbor's washing machine malfunctioned and flooded my condo. Among the many horrors I experienced, PuroClean of West Austin left construction trash in my 500 square foot condo for more than 9 months, forcing their workers to step over trash every day they showed up to work, which wasn’t very often. The trash was only removed after I fired them. Even then Oswaldo argued that he was allowed to leave my small home full of trash.PuroClean employees used my washer and dryer instead of a sawhorse to cut sheetrock. Again, not a problem for Oswaldo Loor and PuroClean. However, that’s all just disrespectful. The most egregious offense is the extent of insurance fraud they’re committing which raises costs for us all. They replaced my damaged sheetrock with cheaper, thinner sheetrock leaving a gap between the flooring and the wall. Either they didn’t know how to install the baseboards because of this gap or couldn’t see them because of all the trash, I’m not sure. They only installed 3 baseboards in the bedroom. The second contractor replaced the rest. PuroClean only painted the walls in the bedroom; I painted the baseboards and all the other walls and ceilings. They were paid to paint everything.PuroClean addresses their much higher prices by claiming their work is better. If anything, it’s worse. Their prices were more than double the other 3 bids I received for the rebuild. I had to fire them and hire a new contractor at which time PuroClean of West Austin decided to hold hostage my personal property claiming they had done extra work beyond the agreed-upon scope. I had to pay them for this "extra" work plus additional storage fees before they returned my personal property a month after I asked for it. That’s extortion. Again, not a problem for Oswaldo Loor and PuroClean.They used at least 4 times as many boxes as needed for the packout. More boxes, more storage space, more profit for PuroClean! Nearly empty boxes, stacks and stacks of them. Boxes floor to ceiling, taking up the entire space, so many they had trouble bringing the last few inside. Yet they somehow managed to damage most of my furniture despite it being all wrapped and taped. It’s almost as if it was damaged intentionally.Waldo kept pressuring me to pay him directly instead of waiting for the insurance payment. I figured it was because the insurance reimbursement would be far less than PuroClean's pricing and it was. Far less. One of their tactics to get more money is to have the client, me, argue with the insurance company until they agree to pay out more money. Regardless, I live in a condo and the HOA portion is not mine to repair. A professional wouldn’t work on a home without permission of the owner. I’m not the owner of the HOA property. I had no reason or legal authority to pay to repair HOA property.Waldo hired Ivy Buchanan a few months into my experience with them. Ivy initially refused to refund for work they were paid for yet didn't complete. She claimed I had "released" them therefore no refund was due. Even after admitting they hadn’t finished some of the work they refused to refund anything until I provided line items on the invoice that I "thought" hadn’t been done.Waldo and his office manager Ivy refused to refund me for the painting they failed to complete. I painted everything myself except the bedroom, although PuroClean was paid by both the HOA insurance company and my insurance company for that painting. PuroClean left a single coat of primer with most of the nail holes exposed, not filled, sanded, or painted. It’s shoddy work all around. I could fill this page, there's so much more.There's a leak in the same area right now that may or may not be related to their shoddy work. I'll find out when they open the very recently installed wall. I won’t be hiring PuroClean again and I would encourage everyone to stay far away. Check other review sites. Waldo's BNI group fluffs his reviews. - Sharon Yancey
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PuroClean Introduce

When disaster strikes, whether it’s a small leak or a major flood, the experience can be incredibly stressful for any homeowner or business owner. In the Austin, Texas area, where unpredictable weather and everyday mishaps can lead to property damage, having a reliable and professional general contractor who specializes in restoration is essential. PuroClean of West Austin presents itself as a local solution, offering a wide range of services designed to help Texans recover from water, fire, and mold damage. As a franchise of a national brand, they aim to provide expert service, backed by industry standards and a commitment to customer care.

The restoration and reconstruction process can be complex and intimidating, especially for those who have never had to deal with such an event before. PuroClean of West Austin's goal is to simplify this process for their clients. They emphasize their role as "the Paramedics of Property Damage," a title that suggests a focus on rapid, professional response to mitigate immediate harm and prevent further issues. This approach is intended to give customers peace of mind and confidence in the work being done. Their website highlights that they are a trusted name for water damage restoration, providing professional help to avoid bigger problems like mold. While not all customer experiences have been positive, with one review alleging poor workmanship and unprofessional conduct, the company's stated commitment is to provide quality service that addresses a wide range of restoration needs.

The company's approach to the restoration process is multifaceted. They are not just focused on the initial cleanup, but also on the full reconstruction that may be required. This can be a significant benefit for customers, as it means they can work with a single company for both the mitigation and the rebuilding phase. However, as noted in some customer feedback, the experience can sometimes be challenging, with a single review citing issues with project management, communication, and pricing. It’s always important for Texans to do their research and communicate clearly with any contractor they hire. PuroClean of West Austin’s official information highlights a dedication to using state-of-the-art equipment and adhering to industry-certified standards to ensure that every job is handled with the professionalism it requires.

Beyond the technical aspects of restoration, a key part of the service is the human element. The company’s stated goal is to be compassionate and respectful, particularly when dealing with sensitive issues like biohazard cleanup or the aftermath of a traumatic event. As a local business, they strive to be a supportive presence in the community, helping people through some of the most difficult times in their lives. The company’s services are designed to be comprehensive, ensuring that all aspects of a restoration project are covered, from the initial assessment to the final cleanup. This end-to-end service is a key feature that is intended to save clients the hassle of coordinating multiple contractors.


Location and Accessibility

PuroClean of West Austin is conveniently located to serve the greater Austin area and surrounding communities. Their office is situated at 1700 S Lamar Blvd, Austin, TX 78704, USA. This central location allows them to easily dispatch their crews to different parts of the city, ensuring a timely response to emergencies. For Texans dealing with a sudden water leak or fire, a quick response is crucial to minimizing damage, and their proximity to downtown Austin is a major advantage.

In a restoration crisis, immediate action is paramount. PuroClean of West Austin recognizes this and is available to assist customers 24/7. Their dedicated phone number is (512) 953-2548. This round-the-clock availability means that you can reach out to a professional team for help at any time, day or night, ensuring that your property is attended to as quickly as possible.


Services Offered

PuroClean of West Austin is a versatile general contractor specializing in a wide range of property restoration services. Their team is trained to handle various types of damage, offering a comprehensive solution for both residential and commercial clients.

  • Water Damage Restoration: This includes emergency water extraction, structural drying, and dehumidification to prevent further damage and mold growth. They are equipped to handle everything from burst pipes to flood damage.
  • Fire and Smoke Damage Restoration: Their services cover the entire process of fire cleanup, including the removal of soot and smoke, content cleaning, and deodorization to eliminate stubborn odors.
  • Mold Removal and Remediation: The team is trained to safely and effectively remove mold, address the source of moisture, and restore the property to a healthy state.
  • Biohazard Cleanup: They offer discreet and compassionate services for biohazard situations, including trauma and crime scene cleanup.
  • Reconstruction Services: In cases where damage is extensive, they can handle the full reconstruction of the affected areas, providing a single point of contact for the entire project.
  • Specialty Cleaning Services: They also provide professional cleaning services for carpets, upholstery, and air ducts.

This broad spectrum of services is designed to address almost any kind of property damage, from the initial emergency to the final stages of reconstruction, providing a seamless experience for their clients.


Features / Highlights

PuroClean of West Austin highlights several key features that they believe set them apart as a trusted restoration company in the Austin area.

  • 24/7 Emergency Service: Their commitment to being available 24 hours a day, 7 days a week is crucial for Texans facing a disaster, ensuring a quick response that can mitigate a lot of the damage.
  • IICRC Certified Professionals: The company's technicians are IICRC certified, which means they are trained to the highest industry standards for water, fire, and mold restoration.
  • End-to-End Solutions: They provide a comprehensive range of services, from initial cleanup to final reconstruction, allowing customers to work with a single company for their entire restoration project.
  • Insurance Collaboration: They work directly with insurance companies, which can help simplify the claims process for the homeowner and ensure that the project moves forward efficiently.
  • Use of Advanced Technology: The company uses state-of-the-art equipment and techniques for water extraction, drying, and other restoration tasks to ensure a thorough and effective job.
  • Local Expertise with National Resources: As a franchise, they combine the benefits of a local team that understands the community with the resources, training, and support of a national brand.

Contact Information

For any property restoration needs in the Austin, Texas area, you can contact PuroClean of West Austin at the following:

Address: 1700 S Lamar Blvd, Austin, TX 78704, USA

Phone: (512) 953-2548


Conclusion: Why this place is suitable for locals

For residents and business owners in Austin, Texas, PuroClean of West Austin is an option for a general contractor specializing in property restoration. The company's range of services, from water and fire damage to mold remediation and full-scale reconstruction, positions them as a comprehensive solution for a variety of crises. Their 24/7 emergency response is a critical feature that provides a much-needed lifeline during a stressful time, ensuring that damage is addressed as quickly as possible.

As a local company with the backing of a national brand, they aim to offer a blend of personalized service and industry-leading expertise. While some customer experiences have raised concerns about their business practices and professionalism, the company’s stated goal is to provide reliable and efficient service. It is always wise for customers to conduct their own due diligence, including checking multiple reviews and getting clear, written estimates. However, the company's commitment to working with insurance companies and providing a broad spectrum of services from one point of contact can be a significant benefit for Texans facing a difficult restoration project.

PuroClean Services

  • Remodeler

  • Bathroom remodeling
  • Drywall installation
  • Exterior structural repairs
  • Home addition construction
  • Install flooring
  • Kitchen remodeling
  • Remodeling
  • Water Damage Restoration Service

  • Carpet cleaning

    Carpet Cleaning in Austin: PuroClean restores your carpets to their pre-damage condition, eliminating water stains and odors.

  • Fire damage cleanup & repair

    PuroClean of West Austin provides expert fire damage cleanup and repair to restore your property quickly and safely. From soot removal to structural repairs, we handle every step with care. Trust our team to eliminate damage, improve air quality, and bring your home or business back to life.

  • Flood cleanup

    Flood Clean-up Services in Austin: PuroClean's experts provide comprehensive flood clean-up solutions, ensuring a safe and healthy environment.

  • Flood restoration

    Flood Restoration in Austin: PuroClean restores your property to its pre-flood condition, providing expert flood restoration services

  • Flooring
  • Mold cleaning

    Mold Cleaning Services in Austin: PuroClean eliminates mold growth, restoring your property's surfaces and air quality.

  • Mold damage restoration

    Mold Damage Restoration in Austin: PuroClean's experts restore properties damaged by mold, ensuring a safe and healthy environment.

  • Mold mitigation

    Mold Mitigation in Austin: PuroClean prevents mold growth, providing expert mitigation solutions.

  • Mold remediation

    Mold Remediation in Austin: PuroClean eliminates mold growth, restoring your property's integrity.

  • Plumbing
  • Remodeling

    PuroClean of West Austin specializes in high-quality remodeling services for homes & businesses, including kitchens, bathrooms and full-property renovations. We also integrate restoration-based remodeling for water, fire, or mold damage. Transform your space with expert craftsmanship & design.

  • Roofing

    Expert Roofing Services in West Austin: Trust PuroClean for reliable, efficient roofing solutions. Our certified technicians provide roof repairs, replacements, and maintenance to ensure your property's integrity.

  • Sewage cleanup
  • Water damage-related cleanup & repair

    Water Damage Restoration in West Austin: PuroClean's rapid response team mitigates water damage, providing expert clean-up and repair services. We restore your property to its pre-damage condition.

  • Water damage-related mold removal

    Mold removal in Austin: PuroClean eliminates water damage-related mold growth, ensuring a safe and healthy environment. Our certified technicians provide comprehensive mold removal solutions

  • Water removal

    Emergency Water Removal in Austin: PuroClean's 24/7 response team quickly removes water, minimizing damage.

  • 24 / 7 Emergency Response

    24/7 Emergency Response in Austin: PuroClean's rapid response team provides immediate assistance for water damage, flood, and mold emergencies.

  • Air Duct Cleaning
  • Commercial Water Damage Restoration
  • Contents packout

    Contents Packout in Austin: PuroClean carefully packs and removes damaged contents, storing them securely until restoration is complete.

  • Crawlspace Cleanup
  • Debris Removal
  • Dehumidification Services
  • Emergency Board Up Services
  • Emergency Flood
  • Flood Clean up Near Me

    Flood Clean up Near Me: PuroClean's experts provide comprehensive flood clean-up solutions, ensuring a safe and healthy environment.

  • Flood Damage Restoration
  • Flooded Basement
  • Hardwood Floor Drying
  • Mold Assessment

    Mold Assessment in Austin: PuroClean's experts identify mold growth, providing comprehensive assessments

  • Mold Cleanup

    Mold Cleanup Services in Austin: PuroClean restores your property to its pre-damage condition.

  • Mold Prevention

    Mold Prevention in Austin: PuroClean prevents mold growth, providing expert prevention solutions.

  • Mold Remediation near me

    Mold Remediation Near Me: PuroClean's experts restore properties damaged by mold.

  • Mold Removal

    Mold Removal in Austin: PuroClean eliminates mold growth, restoring your property's integrity.

  • Mold Removal Companies

    Mold Removal Austin: PuroClean eliminates mold growth, restoring your property's integrity.

  • Mold Removal Company

    Mold Removal Company in Austin: PuroClean eliminates mold growth, restoring your property's integrity.

  • Mold Removal Services

    Mold Removal Services in Austin: PuroClean eliminates mold growth, restoring your property's integrity.

  • Mold Removal Specialist

    Mold Removal Specialist in Austin: PuroClean's experts provide comprehensive mold removal solutions.

  • Mold Testing

    Mold Testing in Austin: PuroClean's experts detect mold presence, providing accurate testing results.

  • Odor Removal
  • Pipe Burst

    Pipe Burst Repair in Austin: PuroClean's experts quickly repair burst pipes, minimizing water damage

  • Plumbing Leak Repair
  • Rainwater Damage Restoration
  • Reconstruction Services
  • Residential Water Damage Restoration
  • Roof Leak Repair
  • Roof Leaks
  • Storm Damage Restoration
  • Structural Drying
  • Structural Stabilization
  • Temporary Roof Tarping
  • Tile Floor Drying
  • Upholstery Cleaning
  • Water Damage Assessment
  • Water Damage Cleanup
  • Water Damage Inspection
  • Water Damage Repair
  • Water Drying
  • Water Leak
  • Water Removal Services
  • Waterproofing Services
  • dishwasher leak cleanup

    Dishwasher Leak Cleanup in Austin: PuroClean's experts quickly clean up dishwasher leaks, preventing water damage.

  • moldy baseboard removal

    Moldy Baseboard Removal in Austin: PuroClean eliminates mold growth, restoring your property's integrity

  • refrigerator water line leak cleanup

    Fridge Leak Cleanup in Austin: PuroClean restores your property to its pre-damage condition, eliminating water stains and odors.

  • toilet overflow cleanup

    Toilet Overflow Cleanup in Austin: PuroClean restores your property to its pre-damage condition, eliminating water stains and odors.

  • wet drywall removal

    Wet Drywall Removal in Austin: PuroClean's experts safely remove wet drywall, preventing mold growth.

  • wet flooring removal

    Wet Flooring Removal in Austin: PuroClean restores your flooring to its pre-damage condition.

  • Fire Damage Restoration Service

  • 24-Hour Emergency Fire Restoration
  • Commercial Fire Damage Restoration
  • Full-Service Reconstruction
  • Odor Elimination
  • Residential Fire Damage Repair
  • Smoke Damage Cleanup
  • Soot Removal

PuroClean Details

  • Service options

  • Online estimates
  • Onsite services
  • Language assistance
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

PuroClean Location

PuroClean

1700 S Lamar Blvd, Austin, TX 78704, USA

PuroClean Reviews

An average rating of ★4.7 from 40 user reviews.

homemoldinsurancechosecommunicationcondofutureremediationpricingmoney

★ 5★ 4★ 3★ 2★ 1

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