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High Touch Introduce
Introduction / Overview
In the Texas region, particularly the dynamic and weather-exposed Greater Houston and Katy areas, property damage is a frequent and stressful reality. When disaster strikes, whether it’s a sudden pipe burst, a major storm, or the aftermath of a fire, the need for a competent, trustworthy, and comprehensive general contractor is immediate. High Touch is a locally owned and operated emergency restoration company that has made a name for itself by combining rapid emergency response with the deep expertise of a full-service general contractor. They are not just focused on the initial cleanup, but on managing the entire process of recovery, cleaning, repair, and final reconstruction.
Positioned squarely in Katy, High Touch Restoration is dedicated to serving Houston and all surrounding communities with a commitment to what they call "High Touch customer service." This company specializes in critical disaster recovery and building restoration services, classifying their primary operations as a Water Damage Restoration Service, Building Restoration Service, Cleaning Service, Demolition Contractor, and Fire Damage Restoration Service. This versatile set of capabilities is vital for Texan homeowners and business owners, as it means they can handle a project from the initial water extraction and demolition of damaged material all the way through to the final remodel and reconstruction of the space.
Understanding the complexities of insurance claims and the urgency of disaster situations, High Touch focuses on providing comprehensive support. Their business model is built around minimizing the disruption to the client's life or business operations. Customer reviews consistently highlight the professionalism, punctuality, and commitment of their key personnel, demonstrating a company culture that prioritizes clear communication and exceptional project management—a rare and valuable trait in the general contracting industry.
Location and Accessibility
High Touch Restoration operates out of a key location that provides convenient access and allows for rapid dispatch of emergency teams across the Katy and Greater Houston area. Operating a 24/7 emergency service means their physical location is an important base of operations for their quick-response teams. The primary business address is:
1119 Comstock Springs Dr, Katy, TX 77450, USA
For local customers needing to visit or engage with the administrative aspects of their claim or project, the company offers onsite services and online estimates, acknowledging the need for flexibility in today’s busy world. Furthermore, the company shows a commitment to broad community accessibility, providing a wheelchair accessible parking lot. In a powerful demonstration of their community values, the company openly identifies as an LGBTQ+ friendly and Transgender safespace, promoting an inclusive and welcoming environment for all Texas residents seeking assistance.
Services Offered
The extensive and specialized services provided by High Touch reflect their role as a general contractor focused on disaster recovery. Their core offerings are designed to manage every phase of property damage, from emergency mitigation to structural rebuilding.
- Water Damage Restoration Service: This is a core competency, addressing all water-related emergencies, including: Water damage-related cleanup & repair, Flood cleanup, Flood restoration, Water removal and emergency water extraction service, Sewage cleanup, Toilet overflow cleanup, Bathtub overflow cleanup, Commercial water damage restoration, Large loss restoration, Floor water damage repair, Wet carpet drying service, Flooded kitchen drying service, Wet ceiling drying and repair, Water mitigation, Leak Detection, and assistance with water damage insurance claims.
- Mold Remediation and Mitigation: Given the high humidity in Texas, mold is a persistent threat. Services include: Mold inspection, Mold studies (Free), Mold cleaning, Mold damage restoration, Mold mitigation, Mold remediation, Mold removal service, and Water damage-related mold removal.
- Fire Damage Restoration Service: Comprehensive cleanup and repair following a fire, which often involves water damage from firefighting efforts. Services include: Fire damage cleanup & repair, Smoke and soot removal, Odor removal, Fire and water damage cleanup, and the use of specialized drying equipment.
- Storm and Wind Damage Restoration: Expertise in recovering properties after severe weather events common in Texas, including: Storm damage restoration, Wind damage restoration, and Property damage restoration.
- Demolition Contractor Services: Essential for safely removing irreparably damaged material before restoration can begin. This includes: Interior demolition, Selective demolition, After flood demolition, Clearing & grubbing, Debris removal, and General cleanup.
- Building Restoration Service: The final phase that integrates cleanup and construction, encompassing general Remodeling and the complete restoration of water-damaged structures.
- Emergency and Customer Support: Emergency flood response, 24/7 service availability, and dedicated insurance claim assistance.
Features / Highlights
For local Texans, several key features make High Touch Restoration a distinguished and preferred contractor in the disaster recovery field:
- 24/7 Emergency Service: Recognizing that disasters do not wait for business hours, they operate around the clock to provide immediate emergency water damage cleanup and fire response, which is crucial for preventing secondary damage like mold growth.
- IICRC-Certified Expertise: High Touch states they are IICRC-certified (Institute of Inspection, Cleaning and Restoration Certification). This is the industry standard for technical proficiency, ensuring that their team adheres to the highest level of training and best practices in water damage, fire, and mold restoration.
- Seamless Integration of Restoration and Construction: They function as a true full-service general contractor, meaning they manage all aspects—from demolition and debris removal to drying, mold treatment, and the final structural remodeling—providing a single point of accountability for the entire project.
- Exceptional Project Management and Communication: Customer reviews highlight their project leaders, such as "Gil," for being "incredibly professional," "competent and thorough," and exemplary in maintaining a strict schedule with proactive communication—calling if they were "even a little bit late." This level of reliability is a huge stress reliever for clients.
- Commitment to Community Inclusivity: Their explicit statement of being LGBTQ+ friendly and a Transgender safespace demonstrates a genuine commitment to diversity and welcoming service for all residents in the Texas community.
- Insurance Claim Assistance: The firm actively assists clients with the insurance process, providing necessary documentation and working directly with carriers to expedite claims, a key service that homeowners find invaluable during recovery.
Contact Information
The best way to engage with High Touch Restoration, especially in an emergency, is through their 24/7 phone line. Quick contact ensures the fastest possible response to mitigate damage.
Address:
1119 Comstock Springs Dr, Katy, TX 77450, USA
Phone:
(832) 558-9553
Mobile Phone:
+1 832-558-9553
What is Worth Choosing
Choosing a general contractor for disaster restoration in Texas means selecting a company that understands the unique pressures of the region—the rapid onset of water damage, the necessity of mold prevention, and the need for timely, high-quality reconstruction. High Touch Restoration stands out as a top choice precisely because they operate as a specialized disaster restoration general contractor.
The 'High Touch' approach, as evidenced by satisfied local customers, is centered on alleviating client stress. In one review, a client noted that a key representative not only handled the main project but even proactively repaired work from a previous, unrelated contractor—a clear indication of their commitment to quality and going above and beyond expectations. This level of personalized service and thoroughness is what Texans rely on when their property's integrity is at stake.
By offering every service from the initial emergency water extraction and demolition to IICRC-certified mold removal and the final remodeling work, they provide a streamlined, start-to-finish solution. This is far more efficient and less burdensome than hiring separate firms for cleanup, mold testing, and construction. For a community frequently impacted by extreme weather, their 24/7 availability and deep local knowledge are non-negotiable benefits. In short, High Touch Restoration is worth choosing for their technical competence, their full-scope general contracting capabilities, and their deeply rooted commitment to reliable, compassionate, and transparent customer service for the diverse Texas population.
High Touch Services
Demolition Contractor
- Clearing & grubbing
- Debris removal
- General cleanup
- Interior demolition
- Selective demolition
- after flood demolition
Water Damage Restoration Service
- Fire damage cleanup & repair
- Flood cleanup
- Flood restoration
- Mold cleaning
- Mold damage restoration
- Mold inspection
- Mold mitigation
- Mold remediation
- Remodeling
- Sewage cleanup
High Touch Restoration offers sewage cleanup services to mitigate black water, sludge, sewage backup, and other hazardous waste. Whether you have broken pipes, clogged drains, broken sewage lines, or base cracks, we can clean up the damage and restore your property.
- Water damage-related cleanup & repair
- Water damage-related mold removal
- Water removal
- Flood Damage Repair
After a storm, pipe leak, or backup, flood damage can devastate your home or business. At High Touch Restoration, we provide complete flood damage repair. We make sure your property is restored and is structurally sound after flooding.
- Leak Detection
- Mold Removal Service
High Touch Restoration offers comprehensive mold removal services in Katy, Texas. We use environmental consultants for testing and protocols Mold can cause serious health problems, and if any left it can quickly grow out of control. Contact us today for a free consultation
- Mold Studies Free
High Touch Restoration offers free reading materials to educate our neighbors about mold, mold spores,and mold removal services Will make sure you gain all knowledge necessary before hire a contractor also we offer a wide range of information including fire and soot damage water damage and odor
- Restore water damage
- Storm Damage Restoration
Severe storms can leave you with structural damage, water damage, and personal property damage. At High Touch Restoration, we provide complete storm damage restoration for any and all damage you experience. Our team is available 24/7 in case of emergency in the Katy, TX area
- Toilet overflow cleanup
- Water Damage Restoration
If water from flooding or leaks has damaged your Katy, TX home, High Touch Restoration will perform complete water damage restoration. This includes drying, water extraction, and complete restoration of your structure and any other personal items affected.
- bathtub over flow cleanup
- commercial water damage restoration
- emergency water damage cleanup
- emergency water extraction service
- flood damage cleanup
- insurance claim
- large loss restoration
- mold cleanup
- water damage cleanup
- water damage mitigation
- water extraction
- water removal
Fire Damage Restoration Service
- drying equipment
- emergency flood response
- emergency water damage service
- fire and water damage cleanup
- fire damage cleanup and restoration
- flooded kitchen drying service
- floor water damage repair
- odor removal
- property damage restoration
- residential and commercial water damage repair
- smoke and soot removal
- storm damage restoration
- water damage insurance claim assistance
- water mitigation
- wet carpet drying service
- wet ceiling drying and repair
- wind damage restoration
Building Restoration Service
- water damage restoration
- water removal service
High Touch Details
Service options
- Online estimates
- Onsite services
Accessibility
- Wheelchair accessible parking lot
Crowd
- LGBTQ+ friendly
- Transgender safespace
High Touch Location
High Touch
1119 Comstock Springs Dr, Katy, TX 77450, USA
High Touch Reviews
insuranceatticcarpetpipehomeinspectionwallscompany
★ 5★ 4★ 3★ 2★ 1I cannot recommend High Touch Restoration enough. They were simply amazing. We had a rat chew through the pipes in the attic in a couple of places. We woke one morning to water pouring down the hallway walls. I called High Touch at about 10:00 that morning. Gil showed up by 11:00 and worked until 1:00am moving things out of closets, tearing down wet walls, and setting up drying fans. He was so kind and hardworking. He worked with us and the insurance company, and was able get everything necessary. Once everything was approved Gil was there getting everything restored for us. He was so competent and thorough, he even repaired some issues that weren't taken care of by a different company we had do work after the freeze caused a broken pipe in our laundry room.The most amazing part is that he kept to his schedule. If anything came up, and he was running even a little bit late, he would call. I have worked with different contractors over the years for different projects, and have never had one anywhere near as easy to work with as Gil was. He was so reliable, hardworking and friendly that we feel like he became a friend. Seriously, if you are looking for a great company to work with, High Touch is it.
Apr 02, 2023 · Emmalyse bjorkGil with High Touch Restoration is AMAZING. We reached out to him initially during the holidays last year when our office building flooded. He did a very thorough inspection to help us detect the source of the leak. After months of insurance fights, we were finally ready to get the work done. Gil came out the next day and got the ball rolling! He was very thorough and did a lot of tests to make sure our other crew (roofing and masonry) was doing what they needed to so that the room would not flood again. He definitely went above and beyond any of our expectations. He is honest, fair, and does incredible work.
Mar 14, 2023 · Office LushBannersWe discovered wet carpet in one of our bedrooms, and Gil with High Touch Restoration came out to take a look. He reached out via text when he was on the way, and was on time. He did a thorough job assessing the water damage and even helped to locate the source of the leak (to save us time with the plumber).Throughout the inspection, he was very patient in explaining everything that he was doing. Afterwards (while we were waiting to hear from our homeowners insurance and the home builder), he continued to check on us to follow up on the progress. Easy to reach and excellent communication throughout. We hope never to have water damage again, but if we did, we would not hesitate to reach out to Gil.
Mar 10, 2023 · L. P.Came to inspect a leak in my home. He was prompt- even ready to be early! Super fast availability, above and beyond service, and he explained everything with full detail. I'm so thankful he came out! He gave solutions to my problem, and some were solutions that I could do myself! He runs an honest business. Definitely will keep his info to use again
Jun 04, 2022 · Andrea ReynoldsThese guys did a great job inspecting my home and going the extra mile to make sure that they checked the attic and walls and everything in between. Along the way, they gave me a lot of great ideas about how to improve the seal or finish of certain places that would prevent possible future water damage as well. I would definitely recommend them and use them again if needed in the future.
Sep 14, 2022 · Daniel Watrous
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