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Reliable Damage HubWater Damage Restoration Near Me​MissouriSt. Louis CountySt. LouisWater Damage Restoration ​ in Lackland RoadFirst Responders Restoration
First Responders Restoration ico

First Responders Restoration
- 11785 Lackland Rd, St. Louis, MO 63146

Water damage restoration service ★3.0

11785 Lackland Rd, St. Louis, MO 63146, USA

3.0
This has been an extremely painful experience. When I first met with them, they appeared to be quick to respond, efficient, and professional. We had even let a different contractor go, because we were assured First Responders could handle it all. It has now been over a month, and we have had different contractors come in (some who do not even work directly with the company) to do small things for a couple of hours here and there. The electrician they hired in from outside the company even said that while the ceiling was missing, they did not properly inspect the wiring. He claimed he knows the owner of First Responders, and said he is extremely meticulous with his work, and would be irate if he knew this is how the job was done. They have sent other contractors here who did not know why they were being sent, so they came with no tools and borrowed mine, as well as made runs to the hardware store. On trash pickup from their mess, the person showed up and said no one had communicated with them that they would be doing clean up, so they proceeded to take the trash and pile it along the side of our house, which sat for a few days. The fascia that needed to be fixed was left lying in our backyard, which almost got run over by the mower.The same thing happened with the roof trash, which they left in the front yard. Their excuse each time was they were just very busy and cannot get to all the work at once. It seems they took too many jobs at once during a bad storm, and the customers needed to suffer. So far, I have given them the majority of the money for the work and the job has still not been completed. In fact, we have had very little communication lately. The insurance company said we should never cut the contractor the full amount for the check we were provided by them . However, this is what we were instructed to do by First Restoration. They are very nice-but this has been far from a good experience. - Jason Shultz
First Responders Restoration Overview Photos IntroServices Detail Location Reviews

First Responders Restoration Photos

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First Responders Restoration Introduce

Missouri homeowners and business owners understand that severe weather and unforeseen disasters are simply a part of life in the Midwest. From heavy spring storms to unexpected pipe bursts, property damage can strike without warning. When disaster hits, you need a local, reliable, and professional partner who can handle the entire restoration process from the initial cleanup to the final reconstruction. This is where a full-service general contractor specializing in restoration, like First Responders Restoration in St. Louis, steps in to make the situation manageable.

Operating out of the heart of the St. Louis metro area, First Responders Restoration is a reputable local business that has established itself as a go-to resource for emergency restoration services and general contracting. While their specialization is in the critical, time-sensitive work of water, fire, and storm damage recovery, their comprehensive capabilities mean they can also manage the subsequent reconstruction and remodeling projects needed to truly bring a property back to pre-loss condition, or even better. They are recognized as a General Contractor, making them a single point of contact for complex damage claims that require multiple trades, which is a significant advantage for property owners.

The term 'restoration' often implies cleanup, but for a true general contractor, it encompasses the full scope of work, including demolition, mitigation, and complete reconstruction. This comprehensive approach is what sets firms like First Responders Restoration apart in the St. Louis market. They are accredited by the BBB as a General Contractor and boast an A+ rating, reflecting their commitment to business ethics and quality service within the community. When your property has suffered extensive damage, navigating insurance claims and coordinating multiple independent contractors for cleanup, repair, and rebuild can quickly become overwhelming. Choosing a full-service General Contractor like this means consolidating that complex process under one experienced roof, ultimately leading to a more streamlined, less stressful experience for the customer.

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Location and Accessibility

First Responders Restoration is strategically located to serve a wide range of communities throughout the greater St. Louis region. Their main office is situated at an easily accessible location, ensuring that whether you are a residential or commercial client, emergency response teams can be quickly dispatched to the site of the damage.

Address:

11785 Lackland Rd, St. Louis, MO 63146, USA

Their location in St. Louis, MO 63146, places them in a key position to service not just St. Louis County and St. Louis City, but also the surrounding counties that make up the metropolitan area and beyond. Available public information indicates they proudly serve the following extensive area, which is crucial for residents and businesses in the Missouri region:

  • Franklin County, MO
  • Jefferson County, MO
  • Saint Charles County, MO
  • Saint Louis County, MO
  • Saint Louis City County, MO

For customers visiting their office, the business also prioritizes accessibility, offering a reassuring level of accommodation for all visitors. The facility provides a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all clients can conduct necessary in-person business comfortably and easily.

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Services Offered

As an accredited General Contractor specializing in restoration, First Responders Restoration provides a broad spectrum of services designed to handle all aspects of property recovery, from immediate disaster mitigation to long-term structural and aesthetic repairs. Their services cover both residential and commercial properties, offering a comprehensive solution for almost any property crisis. The list of services includes:

  • Water Damage Restoration Service: This is the core of their emergency response, involving all necessary procedures for water damage-related cleanup and repair to prevent secondary issues like mold.
  • Fire Damage Cleanup and Repair: Addressing damage caused by fire, smoke, and soot, including specialized cleaning and structural repairs.
  • Flood Restoration: Handling large-scale water damage events, often associated with severe weather and natural disasters.
  • Water Removal: Quick and efficient extraction of standing water from a property to begin the drying process immediately.
  • Sewage Cleanup: Specialized, biohazardous cleanup and sanitization required after sewage backups.
  • Roofing and Exterior Services: As a roofing contractor, they manage the repair and replacement of roofs and other exterior components damaged by storms, including hail and high winds.
  • Remodeling and Reconstruction: Utilizing their general contracting license, they complete the final reconstruction phase, which can include structural work, drywall, painting, and general home remodeling to restore the property completely.
  • Insurance Claim Assistance: Providing support and documentation to help property owners navigate the complex process of filing and managing an insurance claim related to property damage.

This comprehensive menu of services means that whether you are dealing with a burst washing machine hose, significant fire damage, or a hail-damaged roof, First Responders Restoration is equipped to manage the entire project from start to finish. This full-service model is invaluable for property owners seeking to minimize disruption and simplify the recovery process.

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Features / Highlights

Choosing the right general contractor after a property loss is a critical decision. First Responders Restoration offers several key features and highlights that make them a competitive and attractive choice for St. Louis residents and businesses:

  • Full-Service General Contracting: They hold a General Contractor accreditation, allowing them to manage both the initial emergency restoration and the subsequent repair, rebuilding, and remodeling work, streamlining the entire project for the client.
  • Emergency Response Capabilities: They offer 24/7 Emergency Response services, which is essential for mitigating damage from water, fire, and storm events that can occur at any time.
  • Extensive Service Area: They cover multiple counties, including St. Louis County, St. Charles County, Jefferson County, Franklin County, and St. Louis City, providing wide coverage for the greater metropolitan region.
  • Insurance Claim Expertise: Their services include assistance with navigating and processing complex insurance claims, helping property owners receive the coverage they are entitled to for restoration and repair.
  • Accessibility Features: The physical office location is designed to be accessible, offering a wheelchair accessible entrance and parking lot, demonstrating a commitment to serving all community members.
  • Online Estimates: Clients can initiate the process and inquire about potential project costs with convenient online estimates.

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Contact Information

When you need a reliable St. Louis general contractor for restoration and home services, prompt communication is essential. You can reach First Responders Restoration using the following information:

  • Address: 11785 Lackland Rd, St. Louis, MO 63146, USA
  • Phone: (314) 936-3399
  • Mobile Phone (Alternate Contact): +1 314-936-3399

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What is Worth Choosing

For Missouri residents facing the stress of property damage, the choice of a restoration and general contractor is perhaps the most important step in the recovery process. What makes First Responders Restoration worth choosing is their commitment to providing a single, seamless process from emergency mitigation to final reconstruction. The value of an all-in-one provider cannot be overstated. When a flood or fire strikes, the initial work is water extraction and cleanup, but the job is not truly done until the property is rebuilt and all general construction is complete. By having general contracting and restoration under the same umbrella, they remove the burden of coordinating between separate cleanup crews, reconstruction specialists, and insurance adjusters.

While some customer experiences, as seen in available reviews, have highlighted challenges with scheduling and subcontractor coordination, particularly following large, community-wide storm events, the core of their service—the ability to provide a comprehensive restoration and rebuilding service—remains a major asset. One customer review noted the high quality of the initial mitigation and remediation crew, praising their informative nature, stress-free process, and quick turnaround, with the owner being personally involved in assisting flood victims. This focus on rapid response and direct involvement from management, as noted by customer interactions with 'Todd' and 'Jeff' (owner Jeffrey Lamm), underscores a commitment to customer support, even when facing high-demand periods.

The ability to handle water damage, fire damage, sewage cleanup, and roofing alongside full-scale remodeling and general construction makes them a powerful ally for any property owner. This full-service model, backed by an established local presence in St. Louis and a clear commitment to emergency response, ensures that when you choose First Responders Restoration, you are choosing a partner dedicated to restoring your property and your peace of mind throughout the greater Missouri area they serve.

First Responders Restoration Services

  • Water Damage Restoration Service

  • Water damage-related cleanup & repair
  • Fire damage cleanup & repair
  • Flood restoration
  • Remodeling
  • Roofing
  • Sewage cleanup
  • Water removal

First Responders Restoration Details

  • Service options

  • Online estimates
  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

First Responders Restoration Location

First Responders Restoration

11785 Lackland Rd, St. Louis, MO 63146, USA

First Responders Restoration Reviews

An average rating of ★3.8 from 20 user reviews.

companyroofcheckwork donephoneceilingbasement

★ 5★ 4★ 3★ 2★ 1

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