Unified Systems: Full-Service Disaster Recovery and Restoration for Akron, Ohio

Unified Systems Photos

Unified Systems Introduce

For homeowners and business operators across Ohio, few situations are as stressful as unexpected property damage. Whether it is the immediate devastation of a house fire, the silent creep of water damage from a burst pipe, or the subsequent threat of mold, having a reliable local partner is essential. Unified Systems, centrally located in Akron, stands as a dedicated resource for the Central Ohio community, specializing in rapid disaster recovery and comprehensive building restoration.

Unified Systems operates with a clear mission: to restore property and peace of mind. While many firms focus solely on one aspect of contracting, Unified Systems provides a full spectrum of services, ranging from emergency water removal and sanitation to complete structural reconstruction. They bridge the gap between initial crisis mitigation and the final steps of returning a property to its safe, functional, and beautiful pre-damage state. Their expertise is particularly focused on those high-stress situations that demand an immediate, professional, and thorough response.

As a key player in the regional restoration industry, the company’s depth of service ensures that properties impacted by water, fire, or mold can be handled entirely by one trusted provider, simplifying the often-complex process of recovery for the Akron and surrounding Ohio communities.

Location and Accessibility

Unified Systems is strategically positioned in Akron, Ohio, allowing them to provide timely response services across a broad area of the Central and Northeast Ohio region. When emergency response time is critical—such as in flood or fire situations—a local, accessible base of operations makes a significant difference in minimizing property loss and secondary damage.

The main service location is:

3113 Mogadore Rd, Akron, OH 44312, USA

This location ensures quick dispatch of teams and specialized equipment to residential and commercial properties throughout Akron, Canton, Cleveland suburbs, and other nearby municipalities. Beyond their geographical convenience, the facility itself is designed to be accessible to all clients. Unified Systems provides on-site parking and features both a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to accommodating every client’s needs when they arrive for consultation or project discussion.

Services Offered

The scope of services provided by Unified Systems is extensive, covering both immediate emergency mitigation and long-term restoration work. Their service offerings fall primarily under the categories of Water Damage Restoration, Fire Damage Restoration, and comprehensive Building Restoration and Sanitation.

Emergency Mitigation and Restoration Services:

Water Damage Restoration and Mitigation: Includes emergency response, water removal, flood cleanup, flood restoration, and specialized services for burst pipe damage. This is coupled with advanced techniques like humidity control to prevent further issues.
Mold Damage Remediation: Full-scale service covering mold assessment, mold cleaning, mold damage restoration, mold mitigation, mold removal, and essential mold prevention strategies to safeguard health and property structure.
Fire and Smoke Damage Cleanup: Addressing the full aftermath of a fire, including fire damage cleanup and repair, fire restoration process management, smoke damage clean up, and smoke remediation to eliminate lingering odors and soot.
Building Restoration and Repair: Offering comprehensive full restoration, repairs and restoration, roof restoration, masonry restoration, and rebuilding services for structural damages following a disaster.
Specialized Cleanup and Sanitation: This includes professional sewage cleanup and restoration, deep cleaning, infection control, and general water damage-related cleanup and repair.
Disaster Relief Services: Handling large-scale issues like storm damage restoration, addressing impacts from hail storms and wind damage, and providing immediate emergency assistance and board up services to secure properties.
Commercial Disaster Recovery: Offering tailored services for businesses, ensuring commercial restoration and commercial disaster recovery services are executed rapidly to minimize downtime.

Project Consulting and Support Services:

Assessment and Planning: Providing a damage assessment and a free assessment/estimate to clearly outline the scope of work required for insurance claims and restoration projects.
Content Management: Offering professional contents cleaning to salvage and restore personal and business belongings affected by fire or water damage.
Insurance Restoration: Expertise in handling the complexities of insurance restoration, working with clients and adjusters to facilitate a smoother claims process.

Features / Highlights

Unified Systems provides several key features that highlight their professional approach to disaster recovery, which is highly valued by Ohio property owners facing stressful situations.

Dual-Focus Expertise: The ability to act as both an emergency water and fire damage restorer and a full building restoration service means clients only need to deal with one company from the initial disaster to the final reconstruction. This simplifies project management immensely.
Emergency Response: A core commitment to emergency response ensures that essential services like water removal, board up, and damage assessment are provided rapidly, minimizing the potential for expensive secondary damage.
Comprehensive Insurance Support: Extensive experience in insurance restoration and consulting allows Unified Systems to help navigate complex claims, providing damage assessment and accurate information to insurance companies.
Broad Service Range: The inclusion of specialized services such as sewage restoration, infection control, and structural repairs demonstrates a holistic approach to property recovery that addresses all potential health and safety concerns.
Accessibility Features: The facility at 3113 Mogadore Rd is built with customer accessibility in mind, featuring a wheelchair accessible entrance and parking, and offering on-site parking for convenience.
Residential and Commercial Capabilities: Unified Systems is equipped to handle restoration projects of varying scale, offering residential and commercial services, including commercial disaster recovery for businesses needing quick resumption of operations.

Contact Information

Unified Systems stands ready to assist Central Ohio residents and businesses with emergency and scheduled restoration needs. Due to the urgent nature of fire and water damage, the company’s contact lines are designed for immediate reach.

Address:

3113 Mogadore Rd, Akron, OH 44312, USA

Phone for Immediate Service:

(234) 571-2005

Mobile Contact:

+1 234-571-2005

What is Worth Choosing

When selecting a company for disaster recovery and general contracting in the Akron area, the decision often comes down to reliability, scope of service, and clear communication. Unified Systems offers a significant advantage through its vast and immediate response capability, essential for Ohio properties threatened by burst pipes, storms, or fire. The depth of their services, from initial water mitigation and mold remediation to full masonry and roof restoration, means they can take a project from crisis to completion without handover delays, saving the client time and stress.

However, as with any major home repair or restoration project, customers should prioritize clear, continuous communication with the project management team. Customer experiences indicate that the company excels in the initial emergency phase, providing fantastic service and quick response on the mitigation and cleanup side, often praised for helping to manage the initial insurance claim process and the quality of smaller, specific projects, such as the creation of custom features like a hood vent cover.

Conversely, restoration projects, especially those following major damage, are inherently complex and dependent on various factors including permitting and material availability. Users should note that larger, multi-month contracts may experience significant communication or timeline challenges, including poor communication, staff turnover, delays in obtaining permits, and questions regarding the final quality of repair work. This highlights a crucial point for all large-scale contracting work: a detailed contract, rigorous oversight, and proactive communication with the project manager are vital. Choosing Unified Systems means choosing a company with broad technical skills in recovery, but local customers engaging in long-term, full-reconstruction contracts must establish clear expectations for project milestones and frequent communication early on to ensure the restoration timeline is maintained and quality standards are met throughout every phase of the repair.

Unified Systems Inside

Water Damage Restoration Service
Carpet cleaning
Carpet cleaning after a fire, flood, or storm can be daunting, and many times the carpet needs to be removed and replaced. But when it can be saved, Unified Restoration's team of cleaning wizards can perform some amazing feats! We have commercial equipment to remove a variety of stains and smells!
Fire damage cleanup & repair
Unified Restoration Systems offer full service fire damage cleanup and repair: board-ups at the time of the fire, property removal and put-backs, deep cleaning and soot removal, and a fully restored home or business at the end of the process. We work with insurance to get your full property value!
Flood cleanup
If a flood or broken pipe has left your property a soggy mess, give Unified Insulation Systems a call! We're available 24/7 to clean up damage from floods and heavy rains. We offer thorough drying and dehumidifying, restoration of lost property, and renewal of your peace of mind!
Flood restoration
Flood damage may require extensive mitigation and cleanup, carpet will need to be removed, drywall may need to be cut out, and after the drying is done, the restoration can begin. Unified Restoration is here to help in times of need, leave flood restoration in the hands of experts! 24/7 all day!
Mold cleaning
Mold colonies form when water is present and is not properly dried. Mold can quickly grow and infest an area in a short amount of time. Unified Restoration kills mold on a cellular level with our Steramist system. Steramist uses ionized hydrogen peroxide to destroy pathogens, mold, and even viruses
Mold damage restoration
Mold damage restoration is a tough job, and Unified Restoration brings their A-game every time with our Steramist Disinfection and Decontamination System. It eliminates viruses, mold, bacteria, and more with ionized hydrogen peroxide, destroying on a cellular level! Deal mold a death blow with URS!
Mold mitigation
If water damage is not dealt with quickly, mold with begin to form. When mold colonies are visible, mold mitigation must be performed. Mold mitigation seeks to lessen the total damages caused by the mold by prohibiting further growth and killing the colonies with our Steramist systems!
Mold remediation
Mold remediation is another term for mold clean up and destruction in a home or business. It can pop up swiftly and is best dealt with before it can fully colonize! URS uses the Steramist System to destroy mold on a cellular level by emitting ionized hydrogen peroxide micro-particles onto surfaces
Sewage cleanup
One of the worst types of property damage, Sewage clean up needs to be done by a pro like Unified Restoration Systems. We will remove any structure beyond saving, and work with your insurance for replacement and remediation, as well as use our Steramist system for complete pathogen destruction!
Water damage-related cleanup & repair
Clean up and restoration from water damage can be widespread, if not treated thoroughly, mold can begin to form. Unified Restoration Systems offers complete water damage remediation: water shut off, pump-outs, dehumidifying, and drying at the time of the leak, then renewal and property restoration.
Water damage-related mold removal
After a water leak, if not thoroughly dried, mold is almost certain to form. When this happens, Unified Restoration Systems uses a pathogen destruction system, called Steramist. Destroying spores, cells, and bacteria from the inside out, this system can sterilize any surface on contact!
Water removal
Water removal is required after fires, flood, and storm damage. Through drying of your home, office, and property is top priority. URS uses suction hoses, dehumidifiers, and industrial fans to restore soggy property, removing drywall where needed to ensure that even the walls are completely dry.
Board Up
A board up is a common word in the Restoration industry, it means to secure the structure where damage has made it insecure, like over a broken door or window. This protects from unwanted entry, thievery, and damage to other parties. Board ups are done on Day 1 of a disaster as initial mitigation.
Burst Pipe
Burst pipe in your home or office? - Call Unified Restoration Systems! We work with insurance to mitigate damage, clean up the mess, and thoroughly dry the area. Next steps are to replace carpets, drywall, and any flood-cuts that were made to assist in drying. We're open 24/7 even Holidays!
Commercial Disaster Recovery Services
Damage Assessment
Debris Removal
Deep Cleaning
Emergency Assistance
Emergency Response
If a fire, flood, or storm has damaged your property, you need the swift emergency response of Unified Restoration Systems. We're the Emergency Response team for Natural Disasters! We work with insurance for all payments, so there is nothing to stress over! Call URS for fast emergency response
Emergency Restoration Services
If your home or business has every experienced a fire, flood, or severe storm, you know how important emergency restoration services can be! Unified Restoration Systems is open 24/7 and always has teams on standby, ready to assist. We remove debris, provide boards ups, restoration, and repairs!
Fire And Smoke Damage
Fire And Water Damage
Fire Restoration Process
Unified Restoration has restored many buildings with fire damage, around Akron, Cleveland, Canton and Cuyahoga Falls. Restoration after a fire is multi-faceted, debris must be removed, bad areas cut away, supports tested and replaced, and then the finishing of the building can be completed.
Flood Damage Restoration
Flood damage must thoroughly dried and dehumidified with industrial equipment, and flood cuts may be needed to save large sections of drywall from soaking up water. Carpets will be pulled and replaced, new drywall sections added, then mudded and painted. Call Unified Restoration for flood damage!
Flooded Basements
Flooded basements from heavy Ohio rains or burst pipes are no joke and can be too much for a family to handle! Call in the artillery with Unified Restoration Systems, experts at water damage mitigation and restoration. We'll clean up and dry your flooded basement, restore damaged property, and more!
Foundation Repair
Free Assessment
Full Restoration
Hail Storms
Hail storms are covered at Unified Restoration Systems, we restore all types of storm damage! Whether large or small, if you've got damage to your home or office from hail, give URS a call anytime of day or night - we're open 24/7, even holidays!
House Fire
Humidity Control
In Disaster Relief
Infection Control
Masonry Restoration
Mold Damage
Mold damage is a silent source of all kinds of health related issues, as well as structural damage to property. Our Steramist system is designed to destroy bacteria, mold, and pathogens on a cellular level - rendering them completely harmless! When sterilization matters, call Unified Restoration!
Mold Prevention
Mold prevention starts with water mitigation, because mold forms in the presence of water. Dehumidifiers and drying fans are one of the best ways to prevent mold after a water damage event. Control further damage from mold and water with Unified Restoration Systems water damage mitigation!
Mold Restoration
After a water damage event, mold may begin to form if the water is not properly removed and dried. Mold restoration is needed when mold colonies get out of hand, and the best name around Akron for mold restoration is Unified Restoration Systems! Big mold or small, we get it all!
Property Restoration
Repairs And Restoration
Residential And Commercial Services
Restoration Projects
Sewage Restoration
Smoke Damage Clean Up
Smoke Remediation
Storm Damage Disaster
Storm Damage Restoration
Structural Damages
Water Damage Restoration
Water Disaster
Water Lines
Water Mitigation
Water Removal
Wind Damage

Fire Damage Restoration Service
Building Cleaning
Cleaning a building after water, fire, storm, or mold damage can be daunting! Hire Unified Restoration Systems instead! We have a deep clean team, that is fully equipped to remove smoke damage, mold, debris, and any property that can be saved we'll place safely into a storage pod. Paid by insurance
Commercial Disaster
Commercial disasters not only interrupt working life, but also the home lives of your employees. Unified Restoration Systems works with your insurance to get your business back on its feet after a fire, flood, storm, or mold breakout as quickly as possible. Fully insured and licensed restoration.
Commercial Disaster Recovery Services
If a fire, flood, storm, or pathogen takes your business out of commission, Unified Restoration Systems is here 24/7 to remediate damage and restore your business. We work directly with insurance companies, ensuring fair payouts for reconstruction and restoration.
Commercial Restoration
Commercial restoration is on a scale that is far and above a standard home, everything is bigger, more complex, and it all needs to be done safely. Unified Restoration Systems is a certified fire, water, storm, and mold damage remediation company, available 24/7. We work with insurance!
Contents Cleaning
Content cleaning is much more than cleaning a building, it involves board-ups, pod storage and put-backs, smoke removal, ozone treatments, and much more! Unified Restoration Systems works with your insurance for all of these services! Its hassle free when fire, flood, or storm damage happens!
Damage Assessment
A damage assessment is a tool that URS uses when claiming property damage on behalf of our clients. It shows the current state of the home or business and our plan to restore the structure. This helps to assure that our customer's damage is fully documented for reimbursement!
Debris Removal
Debris removal can require machinery due to the size of the damage, Unified Restoration Systems has this equipment standing by 24/7, and ready to be towed to your home or business! Storms, fire, and water damage all leave big messes in their fury, call Unified Restoration Systems to clear debris!
Disaster Recovery
Does your business have a disaster recovery plan? Training for staff is critical to minimize unforeseen damages. Learn the tools, procedures, and policies that can compartmentalize damage and minimize exposure. Unexpected damage is unexpected, but that doesn't mean you can't prepare for it!
Emergency Response
In an emergency, response timing is critical. Unified Restoration Systems has often been called by Emergency Services, such as the Fire Dept, because they know our skills and services are necessary. With fast response time, and a trailer full of gear ready to assist, URS is available 24/7
Fire Cleanup
Fire Cleanup is a dirty job and Unified Restoration Systems is here to help your home or business after a fire. We remove debris, soot and ash, smoke damage, and odors so that all traces of a fire are gone. Restoring life back to normal is what we do everyday, 24/7. Call URS for fire cleanup!
Fire Disaster
Disasters involving fires are highly destructive and will put a hold on a home or business until cleanup and restorations are performed. Unified Restoration Systems is an Akron-based 24/7 emergency restoration company, and fire disasters are one of our specialities! We work directly with insurance
Flooded Basement
Turn the tide after a flood in your basement with Unified Restoration Systems' 24/7 Rapid Response Teams. We pump out standing water, deploy fans and dehumidifiers and work with your residential or business insurance company for restorations. Trust the best, Trust URS!
Free Estimate
If you have fire, water, storm, or mold damage, give Unified Restoration Systems a call to come look at your property. We provide estimates, but also work with your insurance company for billing and reimbursement of furnishings, all in an effort to reduce the stress to our customers!
Insurance Restoration
When a disaster hits your home or business, Unified Restoration Systems is here to restore peace of mind. We work with your insurance company to remedy damage from: Fires, Floods, Storms, and Mold/Pathogens. We will make sure you get every dollar deserved for your restorations!
Mold Remediation
Mold has a high chance to form after a water damage event and the area should be thoroughly dried and dehumidified to discourage mold growth. Our mold remediation team uses proven methods and tactics to remove mold and prevent its return! Call Unified Restoration for mold remediation today!
Pipe Bursts
Burst Pipe got you drenched in worry? Let Unified Restoration handle your burst pipe and water-related problems! Give URS a call any time of day to get experts out to your property quickly and ready to mitigate further damage! Our team is standing by and ready to help!
Restoration Building
Restoration is the building phase of a home or office damaged by fire, flood, or storm. Our team of carpenters, plumbers, and painters will rebuild your property and give your lost cause a brand new makeover. Our customers are thrilled with the results. Check out some of our before and afters!
Restoration Consulting
Does your company have a plan for natural disasters? Unified Restoration offers commercial restoration consulting both before and after a disaster has hit. You can have a plan to save the most of your business in a critical event of a fire, flood, or storm. Be prepared for the worst, expect the best
Roof Restoration
Storm damage often comes with damage to roofs, causing leaks, damp spots, and mold. When a limb has struck your home, call Unified Restoration for quick action to remove debris and tarp your roof. We'll provide a plan to restore your roof back to new, while working with insurance for replacement.
Sewage Backups
If you've ever had a sewage backup, there is no disaster like it and it is best handled by professionals like Unified Restoration. Our team can remove any standing water, dehumidify and dry the area, and then clean and restore lost property. Let URS help when a sewer line has backed up.
Sewage Restoration
Sewage damage is like no other, its water + biological damage. If a sewer has backed up in your home or office, call Unified Restoration. We know how to drain, clean, and sanitize on a cellular level with our Steramist system. There is no better protection after a sewer line backup.
Smoke Remediation
Smoke odors and damages can often be restored by Unified Restoration's fire damage restoration team! Remediation from smoke damage needs to be thoroughly done to ensure that the home or item is brought back to new. You'll be amazed at the results that Unified Restoration can accomplish!
Storm Damage Restoration
Storm damage is common in Ohio, months of rain add up to soggy basements, downed limbs, and lightning stuck buildings. If you're dealing with storm damage on your own, call the professionals at Unified Restoration Systems to rebuild your life after a weather event with storm damage.
Storm Damage Restoration Repair
Storm damage restoration can be a big project, from fire and smoke damage to water removal and mediation, there is a lot to be done. The pros at Unified Restoration Systems can restore your life after a disaster and bring back your peace of mind. Its storm season right now, call URS for restoration
Water Damage Restoration
Water damage restoration begins after removing all of the standing water, and thoroughly drying out the area. Once this is complete, URS can begin the restoration phase and rebuilt your property back to new! Our customers love their new kitchens, living rooms, and patios! Get peace of mind with URS
Water Mitigation
Water mitigation requires quick action on the part of the owners and the restoration team. At Unified Restoration Systems we get a rapid response team to your door, with a van full of dehumidifiers, fans, and suction tubes to remove standing water and stop it from spreading. Thorough drying is key
Water Removal
Rapidly removing water after a fire, flood, or storm is top priority at Unified Restoration Systems. We know that mitigating water damage will save the owner hundreds, maybe thousands, in lost property and clean up from mold related damage. Call our team of pro's if you've got water to remove!

Unified Systems Details

Service options
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Parking
On-site parking

Unified Systems Location

Unified Systems

Ohio Summit County Akron Mogadore Road

3113 Mogadore Rd, Akron, OH 44312, USA

Unified Systems Reviews

An average rating of ★4.6 from 49 user reviews.

communicationinsurancecompanyhomegaragedrywallfloorbackuppaintingestimator

★ 5★ 4★ 3★ 2★ 1

Does anyone see a problem with the shower drain? Apparently the installer from unified didn't. And does this look like a quality drywall job? Its been almost 11 months since I signed a contract for a 4-6 month project and they're just getting around to this lousy drywall work. Then they ran out of drywall and haven't returned. I've made two trips to the building department trying to get things moving because they didn't get the proper permits. This company (and probably their "sister" companies) is a joke. Two of the people I had been working with are no longer with the company and communication is very poor. It's been almost impossible to get a straight answer especially on costs. We had to travel back to Akron from our home in Tennessee to try to move the project along by doing some of the work ourselves. My husband is 74 and I'm 65 and we're removing flooring and walls that were supposed to have be done, removing plaster, priming and painting and they don't bother showing up! In 2 weeks, we have completed more than they have in the last 6 months. That's pathetic. Save yourself a lot of headaches and a lot of money by choosing another company.
Aug 26, 2025 · Kim Heaton
We had water damage from a dishwasher failure and had to quickly find a company who could address our situation. One call to Unified Restoration Systems was all we needed to feel like we were taken care of. Don did a fantastic job handling the insurance claim process and Eric quickly got the daily activities moving to get our kitchen back together with great communication throughout the process. Jaden was so helpful throughout the many projects and was always dependable and on time. He also made us the most amazing hood vent cover! I highly recommend Unified Restoration Systems.
Nov 26, 2024 · Danny Torres
My insurance company recommended Unified Restoration Systems to us. So glad they did, they have been so much help. Working with Kevin Monty is a blessing. We had a water back up that flooded the kitchen and basement. We don't know how insurance works, but he does. He handled all dealings with the insurance company. He stayed true to his word with the time line of everything to expect and when to expect it. He told us who would be contacting us, why, and when they would contact us. He has told us everything to expect from this mishap and he has been spot on with it all. The repairs are to start in 2 weeks. I will definitely hop back on here to let everyone know the quality of the work.*UPDATE* I Said I would be back with pictures and I am. They did an amazing job on the floors. They put new walls and a new drop ceiling in the basement. It looks great. The bottom half of the walls in the blue room were taken out due to water damage. I swear you can't even tell where the repair was made. Thank you so much for a great job.
Jan 28, 2025 · Lorraine Elliott
We had an emergency sewage backup situation. David and Eric came out same day. They were extremely professional, did an excellent job of explaining what needed to be done and why, and they were up front with all pricing. The work was done before I even had to pick my kids up from daycare. The price was reasonable as well. Much better than any quote I got from mainstream places like Roto-Rooter.
Jun 19, 2025 · Kathleen McKinley
Updated to 4 stars from a 5 — still a strong recommendation with some feedback.Overall, my experience with Unified was largely positive, and I genuinely appreciate the hard work and dedication from most of the team. There were a few technical and communication issues that could’ve easily been avoided, and I’m sharing this feedback in hopes it helps Unified grow and improve.The Good:Initial response: Calling in and scheduling was seamless — I reached someone quickly, and they had a team out the very next morning, which was awesome.Mitigation team: Dawson and his crew were fantastic. They did a thorough job getting everything dried and cleaned up — truly appreciated their professionalism.Rebuild crew: Tristan and Alex were both super friendly and easy to work with. Their work on the rebuilding and painting was top-notch.Estimator: Kevin was extremely helpful and responsive, especially early on and when dealing with the insurance adjuster. He clearly advocated on my behalf and answered my questions thoroughly.Where things fell short:Communication from the project manager (Jeremy): While I understand things change throughout the day, updates would’ve made a big difference. Sometimes people just showed up with no notice, and I’d find myself reaching out every few hours for info. Toward the end of the project, when I’d bring up small issues (like a missing piece of shoe molding), I felt like I was being blamed for not catching them earlier. These weren’t major, but as the client, I shouldn’t feel like a hassle for asking to have things corrected. A final walkthrough with a checklist, signed in person, would’ve helped immensely and avoided some of the back-and-forth.Push for final payment: While I get that wrapping up projects and getting paid is important, I felt uncomfortable being asked to leave a check at home while I was out with my wife. I had communicated clearly about the timeline and had always been cooperative, so the pushiness felt a bit much.Flooring miscommunication: We were originally told that new flooring would tie into the existing floors seamlessly, but once the work was done, I was told it couldn’t be done due to slight differences in planks. That would’ve been helpful to know earlier — either as a “this might happen” heads-up or an update as soon as it became clear it wouldn’t work.Final Thoughts:Unified has an awesome team of people who clearly care about the quality of their work and the client experience. I’m truly grateful to the individuals who helped put my home back together. If I could give a 4.5-star rating, I would — they’re almost at that 5-star level. Just a bit of improvement in communication and sensitivity around the final steps of the process would make a big difference. I still recommend them and hope this feedback helps them become even better.
Apr 23, 2025 · Nick Garbinsky