The Flood Guys - Water, Fire, Mold & Storm

- 20129 72nd Ave S, Kent, WA 98032

In the dynamic and often moisture-prone climate of Washington State, property damage from unexpected disasters like burst pipes, winter storms, or accidental fires is a serious concern for both homeowners and businesses. When catastrophe strikes, time is a critical factor, and securing a reliable, professional, and swift emergency response team is paramount to mitigating loss and preventing costly secondary damage like toxic mold or structural rot.

This is where The Flood Guys - Water, Fire, Mold & Storm steps in. While the prompt suggests a traditional 'moving company,' it is crucial for Washington residents to understand that The Flood Guys is, first and foremost, a premier disaster restoration and mitigation company. They are specialists in the critical, time-sensitive work of cleaning up and drying out properties following water, fire, mold, and storm-related incidents. They do, however, operate an essential 'Disaster Moving & Storage Division'—a key component of their overall restoration service designed to protect your valuable belongings during the mitigation and reconstruction process. They are not a company you call for a standard residential move across town, but rather the experts you call immediately after an emergency.

With over 50 years of professional experience as a family-owned and operated business, The Flood Guys has built a stellar reputation on expert-level service, rapid 24/7 emergency response, and adherence to the highest industry standards. Their goal is not to perform a remodel, but to expertly dry, clean, and treat the affected areas, providing a 'clean slate' for your chosen contractor to complete the final restoration work.

The headquarters for The Flood Guys - Water, Fire, Mold & Storm is strategically located in the heart of the Puget Sound region, ensuring timely response to emergencies across a vast service area.

Their main office and headquarters location is:

20129 72nd Ave S, Kent, WA 98032, USA

However, their operations are far-reaching. The Flood Guys service area encompasses a large portion of Washington State, specifically focusing on critical areas where rapid response is essential to saving property. Their network of certified professionals works out of multiple locations, including Kent, Lake Stevens, and Lacey/Olympia, enabling them to service a wide geography with an average emergency response time of about 90 minutes from the initial call.

The core service regions include:

• Western Washington along the I-5 Corridor (from Olympia to Mount Vernon)
• King County
• Pierce County
• Snohomish County
• Skagit County
• Thurston County
• Central Washington (including areas like Yakima Valley, Wenatchee, and Ellensburg)

This broad coverage ensures that whether a commercial property in Kent experiences major flooding or a residential home in Lake Stevens has undetected mold growth, a professional, IICRC-certified crew is ready to race to the service location 24 hours a day, 7 days a week.

The Flood Guys - Water, Fire, Mold & Storm offers a comprehensive suite of emergency disaster mitigation and clean-up services for both residential and commercial properties. Their expertise is centered on four core disaster types: water, fire, mold, and storm damage.

Services offered include:

• 24/7 Emergency Services: Immediate and rapid response to all water, fire, mold, and storm damage emergencies, often arriving within 90 minutes to stabilize the property.
• Water Damage Mitigation & Clean Up: This includes water extraction (from a few gallons up to thousands of gallons using equipment like the SuperSucker pump trailer), structural drying, dehumidification, and treating affected areas with antimicrobial agents to prevent mold. They specialize in clean-up for basements, crawl spaces, and attics, dealing with both clean water and sewer/sewage damage.
• Fire & Smoke Damage Mitigation & Odor Removal: Professional clean-up of fire and smoke damage, including necessary demolition of unsalvageable materials and specialized odor removal processes like Ozone Treatment for contents.
• Fire Board-Up Services: Securing a property immediately after a fire loss to prevent further damage from weather or unauthorized entry.
• Mold Abatement and Remediation: Identifying, containing, removing, and treating structural mold contamination to protect health and property value. This includes visual and hidden moisture detection.
• Storm Damage Mitigation & Clean Up: Providing reliable services to protect properties from secondary damage following severe weather events, including roof tarping services after damage from wind storms or fallen trees.
• Disaster Moving and Storage (Contents Management): An essential part of mitigation, this service protects personal belongings and furniture from ongoing damage. It includes:
  • Expert packing and professional photographic inventory of all belongings.
  • On-site storage in a designated clean area or secure, environmentally controlled storage at their warehouse.
  • Certified Textile Restoration and Cleaning services to salvage items damaged by water, fire, or smoke, using green, environmentally friendly products.
  • Pack Back services to return stored items, cleaned and deodorized, to their original placement once the restoration project is complete.
• Specialized Testing Services: Offering Lead & Asbestos Testing by AHERA & RRP certified professionals prior to demolition, ensuring safe removal and handling of materials.
• Liaison with Insurance: Certified technicians are experienced in working directly with insurance adjusters to help guide customers through the claims process.

The difference between an average clean-up crew and a top-tier restoration specialist often comes down to experience, certification, and dedication to the customer. The Flood Guys stands out in the Washington restoration industry with several key features:

• IICRC Certified Firm: The company is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), ensuring all mitigation work adheres to the highest industry standards and protocols. Their staff hold various IICRC certifications, including Water Restoration Technician, Fire & Smoke Restoration Technician, and Applied Microbial Remediation Technician.
• 50 Years of Professional Experience: As a family-owned and operated business, they bring decades of combined experience to every job, guiding customers through the stressful mitigation process.
• 24/7/365 Emergency Response: Disasters don't wait for business hours. The Flood Guys ensures an immediate response, which is crucial since mold can begin to form within 24 hours of water damage.
• State-of-the-Art Technology: They utilize advanced equipment for water extraction, drying, dehumidification, moisture detection (including thermal imaging), and specialized cleaning processes to ensure thorough clean-up and structural drying.
• Commitment to Safety: Certified professionals follow all state and federal safety standards, including WA State Labor and Industries regulations and containment barriers, and perform necessary testing for lead and asbestos.
• Dedicated Contents Team: The inclusion of the 'Disaster Moving & Storage' division demonstrates a complete focus on property recovery, not just structural drying. As one customer testimonial highlights, the "Contents team, Phillip and Zyrece, moved the furniture and belongings in the affected area into dry, unaffected areas," showing a commitment to protecting all customer possessions.
• High Customer Communication and Care: Customer reviews frequently praise the professionalism and care of the staff. For example, one review notes the team was "very respectful of my home and property" and provided a "very detailed estimate (with photos)," while another mentioned the project lead "even called to check in with me near the end of the job when he was on vacation with his family." This level of dedication truly sets them apart.
• Financing Options: The company offers financing solutions through GreenSky for projects not covered by insurance or to help cover deductibles.

For Washington residents facing an emergency, the first call should be to their 24-hour hotline for immediate service.

Emergency 24-Hour Hotline: (844) 356-6338 (Also advertised as 844-FloodDude)

Headquarters Address: 20129 72nd Ave S, Kent, WA 98032, USA

Non-Emergency Office Phone: (206) 212-6523

Their main office operating hours for non-emergencies are typically 7:30 AM to 5:30 PM, Monday through Friday.

For any Washington resident or business owner dealing with the sudden trauma and chaos of a disaster, choosing the right mitigation partner is the most important decision for protecting your investment. You should choose The Flood Guys because they are not just a clean-up service; they are an emergency response partner dedicated to navigating the complexities of disaster recovery.

The reason for their professional success is clearly demonstrated through customer experiences. Consider the experience of a homeowner dealing with a burst pipe in the laundry room: "The Flood Guys were prompt and efficient. They immediately began work at removing all wet materials... They worked fast and cleaned up thoroughly. They were very respectful of my home and property." This efficiency and respect minimize disruption during a challenging time.

Another powerful testimonial comes from a customer who had major water damage and mildew in their mobile home. The team "stripped everything down to the studs, cleaned, sanitized and sealed everything and put in dryers." The comprehensive, professional work—from stripping the structure down to the sanitization and drying process—ensures that the property is protected from long-term issues like widespread mold and rot.

In the battle against disaster damage, where every hour counts, The Flood Guys’ combination of rapid, 24/7 response, IICRC certifications, decades of experience, and a specialized contents management team makes them a highly reliable choice in Western and Central Washington. They provide not just mitigation, but peace of mind, delivering high-quality, documented, and transparent service that professionals like plumbers and insurance companies can trust. When disaster strikes, you need experts who truly care, and The Flood Guys is positioned to deliver just that.

The Flood Guys - Water, Fire, Mold & Storm

20129 72nd Ave S, Kent, WA 98032, USA