SERVPRO of Omaha Southwest Photos










SERVPRO of Omaha Southwest Introduce
Introduction / Overview: Your Local Partner in Property Restoration and Deep Cleaning
For residents and business owners across Omaha, Nebraska, and the surrounding communities, property damage can strike without warning. Whether it's a burst pipe flooding your basement, a fire leaving behind smoke and soot residue, or mold silently spreading within your walls, the path back to normalcy requires immediate, professional attention. This is where a reliable, local expert like SERVPRO of Omaha Southwest steps in.
SERVPRO of Omaha Southwest is not a typical cleaning or maintenance company; it is a comprehensive disaster restoration and professional cleaning service specializing in mitigating and recovering from all forms of property damage. They are the first line of defense against the devastating effects of water, fire, mold, and storm events, offering rapid 24-hour emergency services designed to minimize damage and restore your property—both residential and commercial—to its pre-loss condition.
Locally owned and operated, SERVPRO of Omaha Southwest is deeply committed to the Nebraska community. The owners, Lathe and Nicole Toft, bring extensive experience in both restoration and construction to every job. This combination of specialized knowledge means they can handle the entire recovery process, from initial cleanup and mitigation to final build-back and reconstruction. Their mission is clear: to help minimize the interruption to your life or business and make it "Like it never even happened." As part of the national SERVPRO network, they combine local care with nationwide resources, ensuring that no disaster is too large or too small for their highly-trained IICRC-certified professionals.
The core services offered by SERVPRO of Omaha Southwest encompass water damage repair and restoration, fire and smoke damage cleanup, professional mold remediation, storm damage response, and a variety of construction and specialty cleaning services. Their expertise is vital in the Omaha-Council Bluffs metropolitan area, a region that is often exposed to extreme weather events, making quick and effective response a crucial factor in successful property recovery.
Location and Accessibility for the Nebraska Community
SERVPRO of Omaha Southwest is strategically based in the heart of the Omaha area, ensuring a fast response time for local emergencies.
Their primary facility and service center are located at:
13808 F St, Omaha, NE 68137, USA
This central location allows the SERVPRO team to efficiently serve the key communities within their service area. While the name specifies "Omaha Southwest," their dedicated service area includes Omaha, as well as communities such as Ralston and Millard. Furthermore, the local ownership also operates the SERVPRO of Omaha West/Saunders County franchise, expanding their service reach to include a significant portion of Douglas County and Saunders County in Nebraska, covering towns like Cedar Bluffs, Valparaiso, and Prague. This expansive local network ensures that Nebraska families and businesses experiencing a crisis in these areas receive prompt, professional assistance.
For accessibility, the facility at 13808 F St in Omaha is committed to serving all members of the community, offering a wheelchair-accessible entrance and a wheelchair-accessible parking lot. They provide service options both onsite at your property or at their own facility, depending on the nature and scope of the restoration work required.
Services Offered by SERVPRO of Omaha Southwest
SERVPRO of Omaha Southwest provides a comprehensive suite of emergency restoration, deep cleaning, and reconstruction services for both residential and commercial properties.
- Water Damage Restoration Service: Includes 24-hour emergency water extraction, flood damage restoration and repair, advanced drying and dehumidification, frozen burst pipe cleanup, broken pipe cleanup, AC leak damage cleaning, complete water damage cleanup and restoration, moisture detection, and document restoration services.
- Fire Damage Restoration Service: Offers 24/7 emergency service, damage assessment, fire and smoke damage restoration, smoke and soot cleanup, deodorization, fire damage repair and cleanup for both residential and commercial properties, and wildfire cleanup.
- Mold Remediation & Damage Restoration: Specializes in mold damage cleanup, containment, and mitigation, including commercial mold remediation, water and mold damage restoration, and the application of antimicrobial treatments.
- Building Restoration Service (Construction): Provides full-service reconstruction services, including residential construction services, restoration construction, build-back services, controlled demolition, board-up and roof tarping services, fire damage repair, water damage restoration, and wind damage restoration.
- Storm Damage Cleanup and Restoration: Addresses various weather-related disasters, offering storm and flood damage restoration, storm damage cleanup and repair, and wind damage restoration.
- Waste Management & Biohazard Services: This includes professional sewage cleanup services (for residential and commercial sewer line backups, septic system failures, and toilet overflows), contaminated water disposal, sanitization, deodorization, biohazard cleanup, crime scene cleaning and disinfection, trauma cleanup, and pathogen/virus cleaning services. They also handle construction debris and junk removal.
- Cleaners & Specialty Cleaning Services: Offers deep cleaning services, commercial cleaning, general cleaning, odor control and removal, graffiti removal, and specialty services like Air Duct/HVAC cleaning, carpet and upholstery cleaning, tile and grout cleaning, hardwood floor cleaning, and cleaning of ceilings, floors, walls, drapes, and blinds.
Features / Highlights
Choosing a restoration and cleaning company can be a critical decision in a stressful situation. Here are the key highlights that distinguish SERVPRO of Omaha Southwest:
- 24/7 Emergency Response: Disasters don't adhere to a schedule. SERVPRO is available 365 days a year, 24 hours a day, providing an immediate response to emergencies, helping to minimize the severity of damage and restoration costs.
- Local Ownership with National Resources: The company is locally owned and operated by Lathe and Nicole Toft, ensuring a personalized, community-focused approach, backed by the proven systems and extensive resources of the national SERVPRO network.
- Comprehensive, Start-to-Finish Service: They are a single-source provider, managing the entire project from initial emergency mitigation (cleanup, drying) to complete reconstruction (build-back), simplifying the recovery process for the property owner.
- Broad Service Area Coverage: Serving Omaha, Ralston, Millard, and extending their reach across Douglas and Saunders Counties, they are a central resource for a large portion of Eastern Nebraska.
- IICRC-Certified Professionals: Their team is highly trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), demonstrating a commitment to industry best practices and quality service.
- Residential and Commercial Expertise: They possess specialized experience in handling both small residential jobs and complex commercial large loss projects for all types of industries, including retail, healthcare, hospitality, and government properties.
- Advanced Equipment: The team utilizes state-of-the-art equipment, including advanced drying, extraction, and air filtration technologies, to ensure efficient and thorough restoration.
Contact Information
When disaster strikes, having immediate contact information is essential. For 24-hour emergency service or to schedule an appointment for cleaning or restoration, please use the following contact details:
Address: 13808 F St, Omaha, NE 68137, USA
Phone: (402) 408-0134
What is Worth Choosing SERVPRO of Omaha Southwest
For Nebraska residents facing the chaos of property damage, choosing SERVPRO of Omaha Southwest means selecting a team that prioritizes speed, professionalism, and holistic service. The phrase "Faster to any size disaster™" isn't just a slogan; it's a critical element of their service model. The faster water is extracted or fire damage is mitigated, the lower the overall cost and the higher the chance of saving more of your property.
Their ability to manage construction services in addition to cleanup is a massive advantage. Instead of dealing with separate mitigation and construction companies, SERVPRO offers a seamless, single-point-of-contact experience. This streamlined process minimizes delays, helps coordinate with insurance, and ensures quality control from the moment the damage occurs until the final nail is hammered into place. This is particularly valuable in Nebraska, where storm damage often requires both immediate cleanup and subsequent structural repair.
The local team understands the unique challenges of the Omaha area, from dealing with flooded basements common in the region to tackling the aftermath of severe storms. They are a local business invested in the community's swift recovery, not just an impersonal corporate entity. When your home or business is disrupted, you need more than just a service—you need a reliable partner. With SERVPRO of Omaha Southwest, you gain a professional, highly-certified team ready to tackle water, fire, mold, and cleaning needs, ensuring that your property is restored safely and efficiently, making your property crisis “Like it never even happened.”
SERVPRO of Omaha Southwest Services
Water Damage Restoration Service
- 24 Hour Emergency Service
Our 24-hour emergency service is designed to respond swiftly to your water damage needs, day or night. Our experienced team of technicians at SERVPRO is ready to tackle any situation. Your safety is our top priority.
- 24 Hour Restoration
Whether it’s a burst pipe or flood, SERVPRO is always on call to provide rapid response and 24 hour restoration services. We understand the urgency of water damage and are committed to returning your home to its original condition.
- AC Leak Damage Cleaning
If you need AC leak damage cleaning, our team at SERVPRO is here to help. We thoroughly assess the affected areas and ensure a complete restoration to prevent mold growth and maintain a safe, comfortable environment in your space.
- Advanced Drying
SERVPRO uses advanced drying methods to remove moisture from your property after water damage. We focus on preventing secondary damage and mold growth, ensuring that your home is dried thoroughly and restored to its pre-damage condition.
- Air Movers And Dehumidifiers
Our team at SERVPRO use specialized equipment, including industrial air movers and dehumidifiers, to remove water retained by building materials and other hard-to-access moisture.
- Applied Structural Drying
Our certified technicians use Applied Structural Drying techniques to ensure structural components are dried thoroughly, preventing future issues like mold and structural integrity problems. Your property is in good hands with SERVPRO!
- Applied Structural Drying Technician
Our Applied Structural Drying Technicians at SERVPRO are trained to implement the most effective drying strategies that protect your property from water damage and ensure that you are in a safe, moisture-free environment.
- Broken Pipe Clean Up
Rely on us at SERVPRO for a swift, effective solution to your plumbing emergencies. Whether it's busted or broken pipes, our team will perform necessary repairs to restore your property to its pre-damage condition.
- Build Back Services
You can count on SERVPRO's restoration services to build back your property as if the water damage never happened. We handle everything from removing floods to structural repairs.
- Carpet Restoration
If your carpets have suffered water damage, our carpet restoration services are here to help. Our team at SERVPRO uses advanced echniques to clean, dry, and restore your carpets, ensuring they look and feel as good as new.
- Clean Up & Restoration
Our comprehensive cleanup and restoration services ensure a thorough recovery after water damage. Our dedicated team at SERVPRO tackles everything from initial assessment and water removal to drying and repair, leaving no stone unturned.
- Complete Restoration
Our complete restoration services cover every aspect of water damage recovery. From initial assessment and water extraction to repairs and final touches, our team at SERVPRO will ensure a seamless process.
- Deodorization
We offer deodorization services to eliminate unpleasant odors caused by water damage. Using advanced odor removal techniques and products, our technicians at SERVPRO will ensure that your space smells fresh and clean.
- Disaster Cleanup
Our disaster cleanup services at SERVPRO will provide swift and thorough recovery of your property. From floods to plumbing failures, our experienced team will work tirelessly to mitigate further water damage to your home.
- Disaster Mitigation
With our expertise at SERVPRO, we can help you navigate the aftermath of disasters while safeguarding your assets. We implement preventive measures as part of further damage and disaster mitigation strategies.
- Disaster Restoration
Our disaster restoration services at SERVPRO encompass all aspects of recovery from water damage. Our team understands the urgency of water emergencies and will work quickly to restore your property so that it is safe and dry.
- Document Restoration Services
When water, fire, mold, or biohazard damage impacts your home or business, your important documents may be at risk. SERVPRO's document restoration service can help salvage and preserve valued items, including photographs, certificates, and financial records, restoring them to the best condition.
- Drying And Dehumidification
We use advanced equipment and techniques to provide expert drying and dehumidification services at SERVPRO. Trust us to eliminate excess moisture from your property and create a safe, healthy environment for you and your family.
- Emergency Flood Restoration
SERVPRO's emergency flood damage services are available 24/7. We respond immediately to assess the situation and initiate the restoration process. Our team is dedicated to minimizing damage and restoring your property swiftly and efficiently.
- Emergency Water Damage Restoration
Our emergency water damage services are ready to assist 24/7. Our skilled team at SERVPRO responds promptly to mitigate damage, ensuring your property is protected and restored. Trust us to handle your emergency with care and expertise.
- Flood Damage Restoration
Our flood cleaning and damage restoration services at SERVPRO are tailored to address the aftermath of flood events. We assess the damage, remove contaminated water, and restore your property to its original state.
- Flood Damage Repair
Our expert flood damage repair services are here to help return your property to its original pristine condition. Our goal at SERVPRO is to ensure your home is safe and habitable, allowing you to return to normalcy as quickly as possible.
- Flood Water Removal
SERVPRO offers professional flood water removal services to eliminate standing water from your property. Trust our team to efficiently remove water and restore your space quickly after a flood event.
- Flooded Basement
A flooded basement can lead to significant damage if not addressed promptly. Our team at SERVPRO specializes in flooded basement recovery, providing water removal, drying, and restoration services.
- Frozen Burst Pipe
If you experience a frozen burst pipe, our emergency response team at SERVPRO is ready to assist. We quickly address the situation, perform necessary repairs, and manage cleanup to prevent further water damage.
- Full Service Damage Restoration
Count on our experienced team at SERVPRO to restore your property to its pre-damage condition. Our full-service damage restoration covers every aspect of recovery from water damage, including assessment and extraction to drying and repairs.
- Moisture Damage
SERVPRO addresses moisture damage by identifying affected areas, eliminating excess moisture, and implementing preventive measures to safeguard your property. Let us help you protect your home from long-term water damage and mold growth.
- Moisture Detection / Moisture Extraction
Our moisture detection and extraction services are crucial in reducing drying time and helping to prevent mold and secondary water damage. Trust SERVPRO to safeguard your home from potential water-related issues.
- Mold Damage Clean Up
Our technicians will thoroughly inspect your property to detect the presence of mold damage. If mold is found, SERVPRO will work with you through the cleanup, repair, and remediation process with as little disruption as possible.
- Pipe Burst
SERVPRO is here to help with water damage restoration services. Our team of trained technicians will assess the situation and implement a plan to remove the water and repair any damage caused by the burst pipe.
- Pump Out Services
As part of our water damage restoration services, we will pump out excess water from your property to minimize further damage and initiate the restoration process. Trust us at SERVPRO to effectively handle the aftermath of any water event.
- Reconstruction Services
Our reconstruction services restore your property after water damage. We handle everything from structural repairs to finishing touches, ensuring a seamless transition back to normalcy. Let SERVPRO help you rebuild your space.
- Restoration Equipment
SERVPRO employs state-of-the-art restoration equipment to ensure effective drying and restoration after water damage. Our advanced tools allow us to address the situation thoroughly, providing you with a safe, restored environment.
- Storm & Flood Damage Restoration / Storm And Water Damage Restoration
SERVPRO specializes in storm and flood damage restoration after severe weather events. Our proprietary cleaning solutions, advanced equipment, and decades of experience will help return your property to pre-loss condition.
- Water And Mold Damage Restoration
Our expert team at SERVPRO offers both water and mold damage restoration services, We thoroughly assess the extent of the damage, remove water, and treat any mold growth, ensuring your home is safe, dry, and healthy once again.
- Water Damage Clean Up
SERVPRO provides thorough water damage cleanup services to remove excess water and prepare your property for restoration. Our experienced team works diligently to ensure every affected area is addressed, preventing secondary water damage.
- Water Damage Clean Up And Restoration
Our water damage cleanup and restoration services provide a comprehensive solution for recovering your property. Our skilled team at SERVPRO uses effective water removal and drying techniques and ensures repairs are made with precision.
- Water Damage Event
SERVPRO is on standby 24/7 to respond to any water damage event so that we can immediately mitigate further damage before we initiate the cleanup and restoration process. Trust us to address your concerns with urgency and haste.
- Water Damage
Whether it's water damage, fire damage, or mold remediation, SERVPRO is here to help 24/7 to assist you in emergency cleanup and restoration. We will work tirelessly to ensure that your property is safe and restored to pristine condition.
- Water Damage Mitigation And Restoration
Our water damage mitigation and restoration services at SERVPRO focus on minimizing damage and implementing effective water removal and drying strategies to ensure that your property is safe and habitable once again.
- Water Damage Repair And Restoration
We provide expert water damage repair and restoration services to address every aspect of recovery, from damage assessment to water removal and drying. SERVPRO ensures that your property is restored to its pre-damaged state.
- Water Damage Restoration
Count on our skilled professionals for comprehensive water damage restoration. Our team at SERVPRO is committed to ensuring that your property is restored quickly, so you can count on us to respond fast to start the process immediately.
- Water Emergency
In a water emergency, immediate response is essential. Our dedicated team is available 24/7 to assist with any water-related crisis. SERVPRO will respond quickly to minimize the damage to your property and ensure your safety.
- Water Extraction
Water extraction is part of our water damage restoration process at SERVPRO. We will efficiently extract water, then clean, dry, and deodorize the damaged areas. Our team will work to restore your home and prevent secondary damage.
- Water Intrusions
SERVPRO specializes in addressing water intrusions, whether from leaks or flooding. Our thorough assessments identify the source of the water, and then we will perform necessary repairs to mitigate further water damage.
- Water Leak Restoration
Dealing with water leaks can lead to significant damage if not addressed promptly. Reach out to our experts at SERVPRO to quickly repair leaks, minimize water loss, and prevent additional issues caused by water damage.
- Water Mitigation / Water Remediation
Our water mitigation and remediation services aim to clean and restore your property effectively. Our restoration process at SERVPRO ensures that your home is protected from further water damage and returned to its pristine condition.
- Water Restoration
Our water restoration process involves removing unwanted water, drying and cleaning the structure and/or contents, and returning the property to its pre-loss condition. This is completed by our certified technicians at SERVPRO.
- Weather Damage Restoration
SERVPRO is equipped to restore properties affected by weather damage, providing expert services to repair and protect your space. Our team addresses all types of water-related issues, such as floods and storm damages.
- Wet Ceiling
It can be alarming to see a bubble growing in your ceiling and on the verge of bursting. SERVPRO can assist with this startling emergency right away. Call us at once to identify the cause of your wet ceiling and to prevent further damage.
- Water & Moisture Control Services
SERVPRO is equipped with advanced air movers and dehumidifiers for more effective water and moisture control services. This is a crucial step for water damage restoration to speed up drying times and prevent mold growth.
- Mold Damage Restoration
SERVPRO provides expert mold damage restoration to help return your property to a safe, clean state. Our team removes mold-damaged materials, addresses moisture issues, and restores affected areas to help prevent further damage.
- Mold Remediation
SERVPRO offers professional mold remediation to stop mold growth at the source. We identify hidden mold, remove contaminated materials, and improve air quality to make your home or business safer and healthier.
Cleaners
- Antimicrobial Treatments
SERVPRO uses antifungal and antimicrobial treatments to eliminate mold colonies and prevent new ones from forming. We also remove and dispose of mold-infested porous materials, such as drywall and carpeting, to remediate heavy mold growth.
- Carpet & Upholstery Cleaning
Our professional carpet and upholstery cleaners at SERVPRO can remove deep-seated dirt and grime to keep your carpets and rugs looking their best and extend their lifespan. We use a variety of cleaning methods depending on your specific needs.
- Carpet Cleaning Services
SERVPRO has developed several specialized methods, such as bonnet cleaning and hot water extraction, as part of our carpet cleaning services. We will determine the best method to restore your carpets to their pre-soiled condition.
- Carpet Repair & Reinstallation
Our skilled technicians at SERVPRO offer carpet repair and reinstallation services as part of our comprehensive restoration and cleanup process. Reach out to us to learn more about how we can restore your carpets to their best condition.
- Ceilings, Floors & Walls Cleaning
SERVPRO's cleaning services extend to ceilings, floors, and walls, ensuring every surface in your space is spotless. We use specialized techniques to remove dirt, stains, and allergens, enhancing the overall cleanliness of your environment.
- Ceramic Tile Cleaning
SERVPRO offers ceramic tile cleaning to ensure your floors are always in top condition. Whether it’s after an emergency or simply to ease the burden of regular maintenance, SERVPRO is here to help with any cleanup and restoration.
- Cleaning And Disinfecting
We provide thorough cleaning and disinfecting services to ensure your environment is both clean and safe. Our SERVPRO team follows strict protocols to eliminate germs and bacteria, creating a healthy atmosphere for your family or employees.
- Cleaning And Sanitizing
Our cleaning and sanitizing services at SERVPRO are designed to create a hygienic environment. We use effective products and methods to sanitize surfaces and eliminate harmful elements from your home or workplace.
- Building Cleaning
We offer comprehensive building cleaning services tailored to meet the unique needs of your facility. Our trained team at SERVPRO will ensure a clean and welcoming environment for both employees and visitors.
- Cleaning Services
Our cleaning services at SERVPRO cover everything from regular maintenance to deep cleaning. We handle all aspects of cleaning, ensuring your space stays spotless. Let us take care of the cleaning while you focus on what matters most.
- Commercial Cleaning / Commercial Cleaning Services
We provide professional commercial cleaning services tailored to businesses of all sizes. Our team at SERVPRO ensures a clean, healthy workplace by addressing all cleaning needs and creating a welcoming environment for both employees and clients.
- Commercial Mold Remediation Cleaning
We provide specialized cleaning services for commercial mold remediation at SERVPRO, focusing on the thorough removal of mold spores and contaminants. We use effective techniques and products to ensure your facility is restored to a safe, clean condition.
- Deep Cleaning Service
Our cleaning services at SERVPRO go beyond standard cleaning, providing a thorough deep clean of every nook and cranny in your space. We are committed to ensuring that your home or business feels fresh and revitalized.
- Deodorization Cleaning Service
We offer deodorization services to eliminate unpleasant odors caused by water damage. Using advanced odor removal techniques and products, our technicians at SERVPRO will ensure your space smells fresh and clean.
- Drapes & Blinds Cleaning
SERVPRO offers specialized cleaning services for drapes and blinds, removing dust, allergens, and stains to restore their appearance. Our cleaning methods ensure your window treatments are returned to their pre-damaged state.
- Glass Cleaning Service
Our glass cleaning services at SERVPRO ensure your windows and glass surfaces are crystal clear. We use streak-free cleaning solutions and techniques to leave your glass sparkling, enhancing the natural light and appearance of your space.
- Graffiti Removal
SERVPRO offers graffiti removal services that effectively eliminate unwanted graffiti from various surfaces. We use specialized products and techniques to remove graffiti and ensure a clean, professional look for your property.
- Grout Cleaning Service
SERVPRO provides grout cleaning services that restore the original color and beauty of your tiles. Our effective cleaning solutions penetrate deep into the grout lines, removing dirt and stains to enhance the overall appearance of your floors.
- Hardwood Floor Cleaning
Our hard floor cleaning services at SERVPRO cater to all types of hard surfaces, including hardwood. We use safe cleaning methods to remove dirt and grime, while also offering repair services to address any wear and tear.
- Mold Remediation Cleaning
Our mold remediation cleaning services focus on safely removing mold and preventing its return. Our team at SERVPRO will use effective cleaning solutions and implement preventive measures to ensure a clean, safe space free of mold.
- Odor Control / Odor Removal
Our odor control services at SERVPRO effectively eliminate unpleasant smells from your environment. We identify the source of odors and use specialized techniques to neutralize them, ensuring your space is fresh and inviting.
- Odor Removal And Deodorization
SERVPRO offers comprehensive odor removal and deodorization services to tackle tough smells in your space. Our trained team uses effective products and techniques to eliminate odors, leaving your environment smelling clean and pleasant.
- Office & Workplace Cleaning
SERVPRO's office and workplace cleaning services ensure a clean, healthy environment for your employees. We tailor our services to meet your needs, providing regular maintenance and deep cleaning to enhance productivity and employee morale.
- Professional Cleaning Services
Our professional cleaning services are designed to meet the highest standards of cleanliness. Our team at SERVPRO uses advanced techniques and products to ensure your space is immaculate and welcoming for you, your family, or employees.
- Restaurant Cleaning
We provide specialized restaurant cleaning services to ensure a spotless dining environment. From kitchen deep cleaning to front-of-house maintenance, our team at SERVPRO focuses on creating a clean, hygienic dining space.
- Specialty Cleaning Services
Our certified technicians at SERVPRO are available to help homeowners tackle specialty cleaning projects around the house, such as air duct and HVAC cleaning, biohazard cleaning, odor removal, graffiti cleanup, and much more.
- Stain Removal
Our stain removal services at SERVPRO effectively target tough stains on carpets, upholstery, and other surfaces. Using specialized techniques and products, we restore the original appearance of your items, ensuring they remain in top condition.
- Standard Cleaning
Our standard cleaning services at SERVPRO cover routine maintenance for homes and businesses. We focus on essential cleaning tasks, ensuring your space remains tidy and welcoming, so you can enjoy a clean environment without the hassle.
- Tile and Grout Cleaning
SERVPRO also offers tile and grout cleaning services, effectively removing dirt and stains to restore the beauty of your surfaces. Our techniques ensure deep cleaning of grout lines, leaving your tiles looking fresh and vibrant.
- Upholstery & Fabric Cleaning
Our upholstery and fabric cleaning services remove dirt, stains, and allergens from your furniture. At SERVPRO, we use safe, effective cleaning methods tailored to each fabric type, ensuring your upholstery looks and feels revitalized.
- Upholstery Cleaning
Our team at SERVPRO offers upholstery cleaning services that focus on deep cleaning your furniture to remove dirt, stains, and allergens. We use advanced techniques to ensure your upholstery is clean and safe for use.
- Water Damage Cleaning
Our water damage cleaning services address the aftermath of water-related incidents. Our team at SERVPRO removes excess water, dries affected areas, and cleans surfaces to prevent mold and restore your property to a safe, habitable condition.
- Fire Damage Cleaning
We provide thorough fire damage cleaning services to restore your property after a fire. Our team at SERVPRO assesses the damage, removes soot and debris, and implements cleaning strategies to ensure your space is both clean and safe.
- Mold Damage Cleaning
Our mold damage cleaning services at SERVPRO focus on the safe removal of mold from affected areas. We use effective cleaning solutions and techniques to eliminate mold spores, ensuring a healthy environment and preventing future growth.
- Warehouse Cleaning
SERVPRO offers warehouse cleaning services to ensure a clean, organized, and safe environment for your operations. Our team handles everything from floor cleaning to general repairs and maintenance, keeping your warehouse in top shape.
Carpet Cleaning Service
- Carpet And Upholstery Cleaning
Our professional carpet and upholstery cleaners at SERVPRO can remove deep-seated dirt and grime to keep your carpets and rugs looking their best and extend their lifespan. We use a variety of cleaning methods, depending on your situation.
- Carpet And Upholstery Cleaner
Our expert carpet and upholstery cleaners at SERVPRO use advanced equipment and techniques to restore your fabrics. We thoroughly eliminate dirt and odors, enhancing the appearance and longevity of your carpets and upholstery.
- Carpet Cleaning
SERVPRO has developed several specialized methods, such as bonnet cleaning or hot water extraction, as part of our carpet cleaning services. We will determine the best method to restore your carpets to their pre-soiled state.
- Carpet Restoration
If your carpets have suffered water damage, our carpet restoration services are here to help. Our team at SERVPRO uses advanced techniques to clean, dry, and restore your carpets, ensuring they look and feel as good as new.
- Carpet Steam Cleaning
Our carpet steam cleaning services at SERVPRO use high-temperature steam to penetrate deep into the fibers, effectively removing dirt and allergens. This method sanitizes your carpets, leaving them fresh and revitalized.
- Area Rug Cleaning
SERVPRO provides area rug cleaning services that cater to various materials and designs. Our careful cleaning process removes stains and dirt while preserving the integrity of your rugs, ensuring they remain vibrant and beautiful.
- General Carpet Cleaning
Our general carpet cleaning services cover routine maintenance to keep your carpets looking their best. SERVPRO uses advanced techniques to remove everyday dirt and stains, ensuring your carpets are clean and inviting for family and guests.
- Pet Stain & Odor Removal
Dealing with pet stains and odors? Our specialized pet stain and odor removal services at SERVPRO effectively target the source of unpleasant smells and discoloration to restore your carpets and other surfaces.
Air Duct Cleaning Service
- Air Duct Cleaning
Keeping your air ducts in top condition preserves the comfort and functionality of your residence or business. SERVPRO provides air duct cleaning so you can help ensure you're providing quality air to your family and employees.
- HVAC Cleaning
As part of our HVAC cleaning services, SERVPRO removes dust, mold, and contaminants to ensure your system operates efficiently, extending its lifespan and improving the air quality throughout your space.
- Air Filtration Service
If the air coming out of your vents smells musty or your air vents look dirty, it could be time for an HVAC and air duct cleaning from SERVPRO. We also clean and replace air filters and air filtration systems.
- HVAC Duct & Vent Cleaning
Our HVAC duct and vent cleaning services at SERVPRO ensure that your entire ventilation system is free from dust, allergens, and buildup by meticulously cleaning the ducts and vents to enhance airflow and efficiency.
Building Restoration Service
- Board Up Services
Our board-up services at SERVPRO provide immediate protection for your property after damage. We quickly secure windows and doors with durable boards to prevent further damage, ensuring your property is safe while you start to rebuild.
- Build Back Services
You can count on SERVPRO's restoration services to build back your property as if the disaster never happened. From storms and floods to fires and mold, our expert team of cleaners is equipped to rebuild your property after disasters.
- Building And Reconstruction
SERVPRO specializes in building and reconstruction services, offering expert solutions for properties damaged by fire, water, or other disasters. Our team adheres to timelines and transforms damaged spaces into fully restored environments.
- Building Restoration
SERVPRO's building restoration services aim to return your property to its original condition while preserving its integrity. We use skilled craftsmanship and high-quality materials to restore your building to its former glory.
- Building Services
We offer a wide range of building services tailored to meet your restoration needs. From minor repairs to major renovations, our team at SERVPRO provides professional solutions to keep your property safe and secure.
- Controlled Demolition Services
Our controlled demolition services safely remove damaged structures while minimizing the impact on surrounding areas. Our team at SERVPRO follows strict safety protocols and uses specialized equipment to ensure efficient and precise demolition.
- Fire Damage Repair and Restoration
We provide comprehensive fire damage repair and We provide comprehensive fire damage repair and restoration services to help you recover from fire incidents. Our team at SERVPRO ensures your property is safe, functional, and ready for use again after fire damage.
- Fire Damage Cleanup
Our fire damage cleanup services at SERVPRO focus on removing soot, smoke, and debris from your property after a fire. We follow strict cleaning protocols to restore your space to a safe and clean environment.
- Home Reconstruction Services
We offer home repairs and renovation services to enhance your living space. Whether you need minor repairs or a complete renovation, our skilled team at SERVPRO of (location) works closely with you to bring your vision to life.
- Mold Restoration Services
Our mold restoration services at SERVPRO effectively address mold issues in your property. We identify and eliminate the source of moisture, remove affected materials, and implement preventive measures to ensure a safe living environment.
- Property Damage Restoration
SERVPRO specializes in property damage restoration, providing comprehensive services for homes and businesses affected by disasters. Our team is equipped to restore properties damaged by water, fire, mold, and storms.
- Property Restoration
Our property restoration services focus on restoring your space after disasters. Our team at SERVPRO handles assessments, repairs, and rebuilding, ensuring your property is restored to its original condition.
- Residential Construction Services
SERVPRO offers residential construction services to restore your home after a major disaster. Our team collaborates with you to fix any issues in your home caused by water, fire, storm, or mold damage.
- Restoration Construction
Our restoration construction services focus on rebuilding and restoring properties damaged by disasters. SERVPRO manages every aspect of the construction process, ensuring quality while adhering to timelines and budgets.
- Roof Leak Restoration
We provide expert roofing services to address leaks and other roofing issues. Our team at SERVPRO conducts thorough inspections and repairs, ensuring your roof is secure and protecting your property from further damage.
- Roof Tarping Services
Our roof tarping services at SERVPRO offer immediate protection for your property after storm damage or leaks. We securely cover your roof with durable tarps to prevent further water intrusion and damage while you plan for permanent repairs.
- Storm Damage Cleanup and Restoration
Our team at SERVPRO specializes in storm damage cleanup and restoration, addressing the aftermath of severe weather events. Our team quickly and efficiently employs restoration strategies to return your property to a safe and functional state.
- Storm Damage Specialists
When any type of natural disaster, big or small, strikes your property, our storm damage specialists at SERVPRO are near you and available when you need storm damage cleanup and restoration. Call us anytime to let us know how we can help.
- Water Damage Restoration
Count on our skilled professionals for comprehensive water damage restoration. Our team at SERVPRO is committed to ensuring that your property is restored quickly, so you can count on us to respond fast and start the process immediately.
- Wind Damage Restoration
We provide comprehensive services for properties affected by wind damage during a storm or hurricane. Our team at SERVPRO can clean up any fallen debris and fix broken structures downed by strong winds on your property.
- Document Restoration Services
Our technicians at SERVPRO are trained to pack and transport documents to the document restoration facility. Some of our document restoration services include photo restoration services, document freeze-drying, and old document restoration.
Crime Victim Service
- Biohazard Cleanup
You can trust SERVPRO for safe and compliant procedures if you require services after a crime scene or other event leaves biohazards present. We will work to provide elite cleanup, repair, and restoration services.
- Biohazard Materials Removal
Our biohazard materials removal service at SERVPRO focuses on the safe disposal of hazardous waste. We can handle various biohazardous materials, ensuring proper containment and disposal while prioritizing the safety of all involved.
- Vandalism Cleanup / Vandalism & Graffiti
SERVPRO offers comprehensive vandalism cleanup services, including graffiti removal and damage restoration. Our team works quickly to restore your property, ensuring it is clean, safe, and looking its best after an unfortunate incident.
- Crime Scene Cleaning
SERVPRO is trained to remove potentially contaminated substances resulting from an accident, crime, or death, including bodily fluids and tissue. We have the knowledge and tools necessary to clean up after traumatic events.
- Emergency Cleaning
SERVPRO moves with urgency and immediate action during a hazmat event involving biological and chemical hazards to your property to prevent exposure to these potential health risks to your family or employees.
- Crime Scene Disinfection
Disinfection is important in a biohazard situation because potentially infectious materials may be present. SERVPRO teams have the training and tools to handle these incidents professionally and discreetly.
- Emergency Disinfection
In the wake of emergencies, our emergency disinfection services at SERVPRO offer a rapid response to ensure affected areas are sanitized and safe, effectively mitigating health risks and restoring peace of mind to victims and their families.
- Crime Scene Restoration
Once the police investigation at your property is complete, SERVPRO's cleanup, repair, and restoration services begin with an assessment of the damage to determine the proper equipment and level of cleaning needed.
- Emergency Restoration
SERVPRO provides emergency restoration services to address damage resulting from traumatic events. We will diligently restore your property, ensuring that affected areas are cleaned, repaired, and returned to a safe condition.
- Odor Removal
SERVPRO's odor removal services effectively tackle unpleasant smells resulting from crime scenes or trauma. We utilize advanced techniques to identify and eliminate odors, restoring a fresh and clean environment to your space.
- Crime Scene Cleanup
Our crime scene cleanup services can handle the sensitive nature of traumatic incidents. Our team at SERVPRO approaches each job with compassion and professionalism, ensuring that the area is handled in compliance with the correct protocol.
- Professional Cleaners
Our team of professional cleaners specializes in trauma and crime scene cleaning at SERVPRO. Trained to handle sensitive situations with care, we follow proper protocol to ensure investigations proceed unhindered.
Fire Damage Restoration Service
- Damage Assessment
Our damage assessment services at SERVPRO provide a thorough evaluation of fire-affected areas. We identify the extent of damage caused by fire, smoke, and water, allowing for an informed restoration plan.
- Disaster Recovery
SERVPRO's dedicated disaster recovery teams are ready to respond to fire incidents 24/7. Trained in emergency protocols, they quickly mobilize to assess damage, provide cleanup, and implement restoration efforts for affected properties.
- Fire And Smoke Damage Restoration
Our team at SERVPRO specializes in fire and smoke damage restoration, using advanced techniques to restore affected areas to their original condition. We also remove debris, clean surfaces, and address structural damage.
- Fire And Water Damage Restoration
Our services at SERVPRO address both fire and water damage caused by suppression efforts. We effectively manage the complexities of restoration, ensuring that both fire and water-related issues are resolved.
- House Fire Cleanup
A house fire is one of life’s most stressful experiences. If you’re currently working through the aftermath of an emergency, we hope your family members and pets are safe. Do not hesitate to reach out to SERVPRO as soon as possible.
- Fire Suppression
We provide fire suppression services at SERVPRO, focusing on preventing fire damage before it occurs. Our team offers effective fire suppression systems tailored to your property, ensuring maximum safety and compliance with regulations.
- Fire Suppression Systems
SERVPRO will assess your space and recommend the best solutions, ensuring that your fire suppression systems are installed correctly and maintained for optimal performance to ensure that your property is protected from further fire damage.
- Fire Damage Cleanup
Our fire damage cleanup services at SERVPRO focus on removing soot, smoke, and debris from your property after a fire. We follow strict cleaning protocols to restore your space into a safe and clean environment.
- Natural Disaster Restoration
When any type of natural disaster, big or small, strikes your property, our damage restoration professionals at SERVPRO are near you and available when you need storm damage clean-up, repair, or restoration.
- Smoke And Fire Damage
After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO has the specialized fire restoration training needed to restore your home to pre-fire condition.
- Smoke and Soot Clean Up
Smoke and soot can be toxic, creating a hazardous situation for your property. Our professionals at SERVPRO are highly trained, with the experience, tools, and knowledge for efficient smoke and soot cleanup and removal.
- Smoke Damage Restoration
Smoke and soot damage can be stubborn, but SERVPRO is specially trained in the most effective smoke damage restoration methods. We also have specialty cleaning tools and products that were developed exclusively for fire restoration.
- Soot Clean Up
Our trained team at SERVPRO will assess the damage caused by the fire, handle the soot cleanup and restoration, and deep-clean your property, including soot removal from walls, carpets, and upholstery.
- Ventilation Systems
We assess and restore ventilation systems affected by fire and smoke damage. Our team at SERVPRO ensures that your HVAC systems are thoroughly cleaned and free from contaminants, preventing further damage to your property.
- Wildfire Clean Up
Our wildfire cleanup services at SERVPRO address the aftermath of wildfires, including debris removal and property restoration. We work swiftly to ensure safety and support recovery efforts, helping you rebuild from the disaster.
- Fire Damage Restoration
Our fire damage restoration services at SERVPRO focus on recovering your property after a fire incident. We implement advanced restoration strategies to ensure your facility is safe and operational as quickly as possible.
- Fire Damage Repair
We provide comprehensive fire damage repair and restoration services to help you recover from fire incidents. Our team at SERVPRO ensures your property is safe, functional, and ready for use again after the fire damage.
- 24/7 Emergency Service
Our 24/7 emergency service is designed to respond swiftly to your water damage needs, day or night. Our experienced team of technicians at SERVPRO is ready to tackle any situation. Your safety is our top priority.
- Emergency Fire Restoration
A fire can break out at any time, and our emergency fire services are ready to assist, day or night. Contact us 24/7 at SERVPRO for fire cleanup, smoke damage, and fire damage restoration. Let us know how we can assist you.
- Fire Clean Up
Our fire cleanup services at SERVPRO are designed to address the aftermath of fire incidents efficiently. We remove debris, clean affected areas, and prepare your property for further restoration, ensuring a swift road to recovery.
- Fire Clean Up Specialists
As fire cleanup specialists, our trained team at SERVPRO is equipped to handle the complexities of post-fire restoration. We provide expert cleanup services that ensure every affected area is treated with care and expertise.
- Commercial Fire Damage Restoration
Our commercial fire damage restoration services at SERVPRO focus on helping your business recover after a fire incident. We implement advanced restoration strategies to ensure your facility is safe and operational as quickly as possible.
- Commercial Fire Response
In the event of a fire, our commercial fire response team is ready to act quickly. SERVPRO is available 24/7 to assess the damage and implement immediate cleaning and restoration measures, helping your business recover as quickly as possible.
Debris Removal Service
- Board Up / Board Up Services
Our board-up services at SERVPRO provide immediate protection for your property after damage. We quickly secure windows and doors with durable boards to prevent further damage, ensuring your property is safe while we start to rebuild.
- Fire Damage Debris Removal
After a fire, our fire damage removal services at SERVPRO focus on clearing away debris and hazardous materials. We assess the affected area, remove damaged items, and ensure a clean environment to facilitate the restoration process.
- Water Damage Removal
We provide comprehensive water damage removal services to address issues caused by leaks, floods, or other water-related incidents. Our team at SERVPRO swiftly removes water and waterlogged materials, ensuring thorough damage cleanup.
- Water Removal
Our water removal services at SERVPRO focus on eliminating excess water from your property after a flood or leak. We use advanced extraction techniques and equipment to ensure your space is dry and safe.
Waste Management Service
- Sewage Cleanup Services
SERVPRO provides expert sewage cleanup services to restore your property after contamination. Our trained team removes waste, sanitizes affected areas, and ensures a safe environment for homes and businesses.
- Sewage Cleaning
When disaster strikes, SERVPRO offers professional sewage cleaning to handle contamination quickly. Our team removes hazardous waste, sanitizes surfaces, and restores safe conditions with reliable sewage cleanup services.
- Residential and Commercial Sewage Cleanup
SERVPRO delivers residential and commercial sewage cleanup with fast, effective solutions for any property. Our team manages hazardous waste, sanitization, and restoration, providing trusted sewage cleanup services.
- Septic System Failures
Septic system failures can cause severe contamination. SERVPRO provides professional cleanup and restoration, handling waste, sanitization, and property recovery with reliable sewage cleanup services.
- Toilet Overflows
Toilet overflows can spread harmful bacteria and water damage. SERVPRO provides prompt cleanup, sanitization, and deodorization, restoring safety and comfort with dependable sewage cleanup services.
- Burst Pipes
Burst pipes can lead to extensive water and contamination issues. SERVPRO responds quickly with expert cleanup, sanitization, and drying solutions, supported by trusted sewage cleanup services.
- Sewer Line Backups
Sewer line backups require immediate professional attention. SERVPRO offers complete cleanup, sanitization, and restoration to keep your property safe, backed by our expert sewage cleanup services.
- Contaminated Water Disposal
SERVPRO handles contaminated water disposal with care, ensuring safe removal and sanitization. Our specialists restore healthy conditions for your property through professional sewage cleanup services.
- Sewage Removal & Contamination Control
SERVPRO specializes in sewage removal & contamination control, addressing hazardous waste, sanitization, and odor elimination while restoring safety with trusted sewage cleanup services.
- Sanitization and Deodorizatio
After contamination, SERVPRO provides complete sanitization and deodorization services. We eliminate harmful bacteria, odors, and hazards, restoring a clean environment with expert sewage cleanup services.
- Sewer Restoration
SERVPRO provides professional sewer restoration, repairing damage from backups or failures. Our team ensures full cleanup, sanitization, and safe recovery, supported by reliable sewage cleanup services.
- Bio Hazard Cleaning
SERVPRO offers biohazard cleaning services that ensure the thorough removal of hazardous materials from your property. We follow strict protocols to handle and dispose of biohazardous waste to restore your space to a clean and safe condition.
- Bio Remediation
Our team at SERVPRO is made up of specialists who have specific training and expertise to safely remediate biohazard contaminants. We also have protective gear and specialized equipment to safely clean and restore this type of contamination.
- Biohazard Materials
Our trained professionals at SERVPRO are equipped to dispose of biohazard materials and other hazardous waste safely, ensuring compliance with regulations and minimizing risks to your health and the environment.
- Mold Removal And Remediation
Mold can grow anywhere. Trust SERVPRO for reliable mold remediation, abatement, and restoration. Our skilled technicians will work with you through the mold removal and remediation process with as little disruption as possible.
- Vandalism Cleanup
When your home has been targeted by vandals, SERVPRO can clean up the mess, including broken windows and graffiti, before it becomes a larger issue requiring more costly repairs. We respond quickly to your emergency, anytime, day or night.
- Waste Cleanup
Our waste cleanup services are designed to efficiently remove unwanted debris and waste from your property. SERVPRO handles everything from general waste to construction debris to ensure that your space is clean and safe.
- Hazardous Waste Removal & Disposal
SERVPRO specializes in the safe removal and disposal of hazardous waste, adhering to all regulations and safety guidelines, and protecting both your property and the environment from potential harm.
- Construction Debris Removal
After a construction project is complete, post-construction cleaning is essential for creating a safe and healthy environment for occupants and visitors. If the cleanup job is too much to handle, give us a call at SERVPRO.
- Junk Removal
SERVPRO offers junk removal as part of our cleaning and restoration services. We will remove any unwanted waste or debris from your property to ensure that it's returned to top shape as soon as possible.
- Pathogen Cleaning
Our trained professionals at SERVPRO will use EPA-approved, hospital-grade cleaning solutions to clean a facility while adhering to the cleaning and decontamination standards set by the CDC, cleaning all touchpoints and surrounding surfaces.
- Virus Cleaning Service
We have years of experience in dealing with biological contaminants, which is why SERVPRO professionals offer virus cleaning services to disinfect your property according to the protocols set forth by the CDC.
SERVPRO of Omaha Southwest Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
SERVPRO of Omaha Southwest Location
SERVPRO of Omaha Southwest
13808 F St, Omaha, NE 68137, USA
SERVPRO of Omaha Southwest Reviews
basementcleanhomelathecrewpipeinsurancecommunicationsewerfranchise
★ 5★ 4★ 3★ 2★ 1City of omaha sewer backed up a couple houses on our block. The city hired servpro to do the tear out. I really like these guys. They were very professional, mindful. Fast and efficient. They moved what they could. Covered our stuff well so it doesn't get covered in crap. Sealed off the basement to prevent dust from going throughout the house. Exactly what I would imagine a set of professionals should always do. I wish with all my heart my landlord hired these guys to do the repair work as well. Instead of some unskilled.... undocumented workers like I'm dealing with now that are doing none of these things listed above. Thanks servpro for doing it right. I wish they were all like you guys.
Aug 08, 2025 · Chuck NorrisThere was several things wrong with my experience with SERV PRO of Omaha Southwest.This team was dispatched to handle services in Iowa in July after severe torrential storms. The local team was swamped and couldn’t do it. So this team came.1) This team was here to make money, period. They were from a different state and employees were likely paid overtime, needing lodging, etc. Due to supply and demand, I assume the service cost was significantly higher than if it were a local team. At the end of the day, not much work was done to justify this cost. I get companies want to make money. ***But this company behaved as if it was taking advantage of homes who just experienced disaster. ***2) The communication throughout the service was awful. The team wanted in and out. Comments like “we don’t know what your insurance will cover,” “it will be sent to insurance, we don’t know;” all to convey that they have no role in what actually happens. There was a lot of “we don’t know,” but Lathe and his team could have been better at giving a rundown of how things typically occur. Giving a schedule would have helped greatly.Upon contacting SERV-PRO of my area, it was communicated that there would be a restoration component. In my conversation with Lathe (upon paying down payment), I still believed there was a restoration component.I did not know that they weren’t going to restore ANYTHING until the day they were finally done. This wasn’t communicated. Families are stressed when their house is flooded, and this team wanted in and out. Taking more time to explain things would have been extremely helpful.***3) My main issue is that Lathe communicated that if my family cleaned up the basement beforehand, the cost of the bill (and labor) would go down. The overall estimate could be lowered if we cleaned. We spent several hours cleaning up down there, and moved many things out of the way. The final bill was not changed in any way to reflect this. So, we just helped this team for no reason.4) The front desk acted annoyed where I wondered where the bill was. “I would ask your insurance,” was said again. When I finally got the bill a month later, it written as overdue days earlier.
Aug 18, 2025 · Erik MoonWe have a very small house that had water damage from a hot water heater failing. It happened July 6th, 2025 two months ago. Since then, we have been assigned 3 different project managers. We have had several disappointments along the way. First of all, the track on our sliding glass door was damaged when they moved the big humidifier and fans in and out. We can't shut our screen door. The first project manager was told about it but obviously, nothing was done about replacing it because the third project manager knew nothing about it and she finally contacted the company and ordered a new track. It may take months to get that new track. Next, We were told professional piano movers would move our piano. The 2 guys that showed up didn't have any equipment to move the piano or any other heavy furniture. They struggled to get it moved and I was very worried that they were going to break the legs because they didn't seem to be concerned about them. They couldn't move the fireplace so I retrieved some furniture sliders out of the pantry for them to use. When they left, I went to the basement to check things out and the door was left wide open and they left their 2 wheeled cart in the middle of our patio. Definitely not professionals. Another disappointment was when I called Kelly's Carpet to see what time the installers would show up, the receptionist said we weren't even on the list. The order from the installer hadn't been turned in. I have a text that says the pod with my furniture would be delivered today and unpacked tomorrow, Friday, Sept. 5th. When I called to find out what time the pod would arrive, I was told it hadn't been ordered to be delivered today and the movers weren't even lined up for tomorrow. I was told maybe Monday or Tuesday for the unpacking. Unfortunately, that made my blood pressure go sky high especially since I was told by 2 different people that the furniture would be unpacked today. (one being the project manager) Needless to say, this has not been a very good experience for us. On a positive note, the carpenters/painters did a great job and when the carpet finally got installed, the installers were very professional and did a great job. They even vacuumed all the carpeting before they left. I think God must be testing my patience.Stressed out,LindaJamesPlattsmouth, NE 68048
Sep 04, 2025 · Linda JamesWhat do you do when your kids’ house floods and you are literally on your way out of town!?! Call SERVPRO of Omaha Southwest! These guys came through when we needed them the most! On time, professional, and clean! Great service and a great value!
May 24, 2024 · Brian BronsonWe hired this company on June 9th when we had fire and water damage. They removed all of our personal clothing items by June 12th. It was mentioned more than once that we could have our clothes back anytime. Servpro employees poorly documented what they took from our home so when it came time for the business to provide a list of our items, they missed several items big and small. I have had to provide many corrections to their list. Savannah, contents manager has asked us for pictures of items they should have. Nothing should leave the home without proper documentation. Servpro has had our clothing for close to 2 months. It has been very difficult getting our clothing items back. Their excuse is they are busy taking on new emergencies and do not have time to clean them. I feel strongly if they cannot meet their current customers needs why are they taking on more business. We are displaced from our home for the next 10-12 months. We need our clothing which includes shoes, belts, purses, coats, hats, etc. for the next year. When reminding Savannah, Kevin or Johnny that we want these items back, it was threatened they will bring everything back. Since we are displaced from our home we do not have room. Johnny states that once items are processed it is difficult to access individual items, especially without payment and prior notice. They have had plenty of notice. We are not requesting everything back. We have had items damaged, things removed without proper documentation, lost items, received other people’s items, & they have cancelled scheduled deliveries. I have many antique items in curio cabinets they have not accounted for. This company is disorganized and have demonstrated poor customer service. When it comes to your home you want someone you can trust. I would not recommend this company.Per the above information, you can see we have contacted the company many times. The names of the people we have contacted. Savannah, Content manager; Kevin, Director of Operations; and Johnny, Chief Operating Officer. No resolution.
Aug 11, 2025 · Kathy
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