ServicePros Cleaning & Restoration Photos










ServicePros Cleaning & Restoration Introduce
Introduction / Overview: Your Local Maryland Restoration and General Contractor
For residents and business owners across Maryland, dealing with property damage from a sudden disaster—like a severe basement flood or a devastating fire—requires a partner who can handle both the emergency cleanup and the subsequent construction. ServicePros Cleaning & Restoration, based right here in Gaithersburg, steps in as that trusted general contractor. They specialize in turning a traumatic event into a complete, professional property restoration project. Their focus is unique: they are a veteran-owned, local business committed to exceptional customer service, offering a full range of services that go far beyond simple cleanup. When you call ServicePros, you're not just getting a team to dry out your property; you're engaging a licensed contractor with over 20 years of experience who can manage the entire restoration process, from the initial water extraction and mold remediation to the final rebuild and remodeling of your home or business. Their comprehensive approach ensures that Marylanders have a seamless, single-point-of-contact experience to get their lives back to normal as quickly as possible.
Location and Accessibility: Serving Gaithersburg and the DMV Region
ServicePros Cleaning & Restoration is strategically situated in Gaithersburg, making them a central hub for rapid deployment across Montgomery County and the wider Maryland, D.C., and Virginia (DMV) region. This local positioning is crucial for their promise of fast emergency response times, especially vital when addressing pressing issues like water damage in flooded basements.
Their main operational address is:
15 Fulks Corner Ave Suite 100, Gaithersburg, MD 20877, USA
The company’s primary method of service delivery is through Onsite services, where their highly trained teams and advanced equipment are dispatched directly to your property. This direct approach is essential for quickly mitigating damage and beginning the recovery process. For clients visiting the office, the facility is mindful of access needs, providing a wheelchair accessible parking lot to ensure all community members can easily conduct necessary business. Their accessibility and central location ensure they remain a reliable, local resource when disaster strikes the Maryland community.
Services Offered: Full-Scope Restoration and Rebuild
As a full-service general contractor specializing in disaster recovery, ServicePros Cleaning & Restoration offers a complete portfolio of services. They manage every phase of the project, from the initial emergency call to the final construction and finishing touches.
- Water Damage Restoration Service: Includes 24/7 emergency response for burst pipes, appliance leaks, and severe weather damage, specializing in addressing Flooded Basements, water extraction, structural drying, and dehumidification to prevent secondary damage.
- Fire Damage Restoration Service: Comprehensive cleanup and repair following fire and smoke damage, including smoke and soot removal, odor elimination, and structural restoration.
- Mold Remediation and Inspection: Thorough mold inspection, testing, and complete remediation services to safely and effectively remove mold growth that often results from water damage, restoring a healthy indoor environment.
- Full-Scope Restoration and Construction: Providing licensed general contracting services ("Build Back") to completely rebuild and repair damaged areas, including framing, drywall, electrical, plumbing, and flooring.
- Remodeling Services: Beyond restoration, they offer remodeling and renovation services to update and enhance recovered spaces, such as kitchen and bathroom remodels.
- Insurance Claims Management: Dedicated support to assist homeowners and businesses by working directly with insurance adjusters and handling documentation to streamline the claims process.
- Debris Hauling and Cleanup: Professional removal of damaged materials and debris from the property, followed by a final maid service to ensure the area is clean and move-in ready.
Features / Highlights: Commitment to Community and Quality
ServicePros Cleaning & Restoration stands out among Maryland general contractors due to several key features that reflect their business values and professional capability.
- Veteran-Owned Business: Identifying as veteran-owned, the company brings a culture of discipline, dedication, and professional commitment to every project, offering a level of trust and accountability highly valued by the community.
- 24/7 Emergency Response: A critical highlight for any Maryland resident facing a disaster, the company commits to a quick response time, with customer reviews noting technicians arriving within two hours of the initial call to immediately begin mitigation.
- Full Build-Back Capability: They are a full general contractor, meaning they don't just mitigate the damage (cleanup/drying), they complete the reconstruction and repair, offering a seamless 'start-to-finish' service that simplifies the recovery for the customer.
- Community-Minded and Inclusive: ServicePros is noted for being LGBTQ+ friendly, demonstrating an important commitment to serving and welcoming all members of the diverse Maryland community.
- Two Decades of Local Experience: With over 20 years in business since 2001, the company possesses deep regional expertise in handling the specific restoration challenges faced by properties in the humid Mid-Atlantic climate, particularly concerning water damage and mold growth.
- High-Quality Customer Experience: Customer feedback consistently praises the informative, professional, and knowledgeable nature of their technicians, who ensure clients are satisfied with the work and kept informed throughout the restoration process.
Contact Information: Immediate Support in Gaithersburg, MD
When an unexpected disaster occurs at your home or business in Maryland, having immediate access to a reliable general contractor is essential. ServicePros Cleaning & Restoration is ready to respond.
Address: 15 Fulks Corner Ave Suite 100, Gaithersburg, MD 20877, USA
Primary Phone: (240) 210-9549
Mobile Phone: +1 240-210-9549
Their 24/7 availability for emergency calls ensures that you can reach a professional team member day or night to initiate a rapid response to water, fire, or other property damage.
What is Worth Choosing: Accountability, Speed, and Full Restoration
Choosing a general contractor for disaster restoration in Maryland should prioritize experience, speed, and a demonstrated ability to finish the job completely. ServicePros Cleaning & Restoration embodies these qualities, making them a premier choice for homeowners and businesses in the Gaithersburg area and beyond. The most significant value proposition they offer is their full-scope capability. When water damage occurs, for example, they handle the emergency extraction and drying and then transition seamlessly into the role of a general contractor to rebuild the affected walls, floors, and structural elements. This 'single-source' responsibility is a massive benefit, preventing the delays and communication breakdowns that often happen when handing a project off from a cleanup company to a separate contractor. Furthermore, their veteran-owned status instills confidence, promising disciplined work ethic and reliable execution. Testimonials highlight this commitment to timeliness and communication, with one client specifically noting the team got their house "back together to great condition." For Maryland residents, selecting ServicePros means choosing a professional, inclusive, and experienced team that can capably manage the entire, complex journey from crisis to full property restoration.
ServicePros Cleaning & Restoration Inside
Water Damage Restoration Service
- Flooded Basments
ServicePros Cleaning and Restoration, the #1 water damage company in Maryland since 2001, specializes in fast and reliable flooded basement cleanup, wet carpet and burst pipe cleanup, and mold remediation. Based in Gaithersburg, MD, our veteran-owned team is available 24/7 to handle basement floo...
ServicePros Cleaning & Restoration Details
From the business
- Identifies as veteran-owned
Service options
- Onsite services
Accessibility
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Crowd
- LGBTQ+ friendly
ServicePros Cleaning & Restoration Location
ServicePros Cleaning & Restoration
15 Fulks Corner Ave Suite 100, Gaithersburg, MD 20877, USA
ServicePros Cleaning & Restoration Reviews
homecompanycommunicatingpipebasementremediation
★ 5★ 4★ 3★ 2★ 1Service Pros was a lifesaver when we had a serious air conditioning breakdown in the middle of a heatwave. They sent a technician out within two hours of calling, and they had our system back up and running in no time. Nate was very informative and made sure we were satisfied with the work. I will definitely be calling them again for any future needs!
Jul 19, 2025 · jadon abrahamWe had water damage last week Friday. We called service pros and they got to our home within two hours. The service was excellent and they got our house back together to great condition. Nate who took our call was informative and professional. I would highly recommend service pro’s in the future
Jun 29, 2025 · Jadon AbrahamAfter a bad storm, our roof was damaged, and water started leaking into our home. We called Service Pros, and they had a team at our house within two hours. They assessed the damage, made the necessary repairs, and restored our roof to great condition. Nate was super professional and explained everything clearly. Very impressed with their service!
Jul 19, 2025 · Jadon AbrahamOur trusted plumber gave us Nate's number for our broken water pipe. The positive things: Nate responded immediately and a crew came out to start the demo and drying out process. Matteo's crew and Leo's crew were great. They arrived on time, put out drop cloths and swept behind them. I was happy to provide donuts and coffee and know they were taking care of it.The HORRIBLY negative: as we started the rebuild, it was hard to get a straight answer or any semblance of a plan. We just had a tenant sign a lease and she had a move in date. Plus, I work, so I needed some general plan so I could take off. On my initial call, I asked if we could be fully done in a week before the tenant moved in, they said yes. Then we learned the rebuild would take longer b/c of all the other emergency jobs they were working on. They finally said they could start the week AFTER the tenant moved in. She would have to move into a house with a basement in shambles, but she was trying to be a good sport.The day before her move in day, they called and said they had a cancellation and could come, so I quickly left work and met them. End of the day, the crew said, "see you tomorrow at 8AM". I said I had already mentioned several times I could not do that day b/c the tenant was moving in! Nate called me, angry about that. I asked what the schedule for repairs would be, which is a reasonable question - especially if HE is going to be mad at ME!!! Nate doesn't like to let you EVER finish a sentence. He is pretty aggressive and when I said I really need 1) an estimate, and 2) a set schedule so we could take off work, he got aggravated and said, "Well, maybe we should just forget it"! I was like, no no, we don't need to "forget it", but I just need to know when you'll be there. That call ended by him hanging up on me! It wasn't a we're-done-so-skip-the-formalities-of-a-goodbye. It was a I'm-mad-for-whatever-personal-reason-and-this-is-how-I-function-in-the-world hang up!Over the next few days, I tried to figure out if he was just having a bad day and would finish the job. I hated that I felt powerless or like I was begging for him to help. He refused to send me an estimate or bill. I had no idea if the job he did was $2000 or $10,000. Not even a ballpark. He told me he'd only let my insurance company know. I asked my insurance adjuster about this who told me it is absolutely OK to ask for an estimate. I told Nate this and he said, "Well, I guess you know more than I do" and with that, was done with our job! In the end, HE dumped us, which would be humorous if not for my house being in shambles, half done! Fortunately, I was able to find a contractor with availability to finish the job. It did not take away the solid 2+ weeks of stress that this company - Nate specifically, caused me. During this time, I did learn by talking to other people that this company has a shady reputation.At the end stage of this, I did learn there is a billing person. I don't think knowing this would have helped earlier on as it seems she just takes the payment, but Shelly was super responsive, super organized, easy to work with, and I'm SOOOO happy to have paid my final bill yesterday so I could post this review. I've been waiting to do this for weeks!To sum up: if you want fast, reliable service, with good work crews, and you are able to be home on any day/time they say, and you really don't care about knowing what's going on with regards to time frame or cost (I mean, to be honest, some people wouldn't care, I know this...), and you find it tolerable to be treated rudely by the head of the company, then I think you're OK with this company. I guess you might risk having Nate become aggravated for whatever reason and dump you mid-process - but if you're not risk aversive...go ahead.If this is NOT ok with you, I'd read some of the other negative reviews here (and on Yelp!) b/c as I read them now, they do reflect my experience as well.
Mar 15, 2025 · Wendy Kiang-SprayThe job started off great but when they were getting near the end we kept having to contact the foreman to see when they were coming out next. Would say that they could come back on Saturday, making it sound like they weren't going to come back. Then told us they would finish the last bits on Tuesday, but never showed up and when we texted said they could do Friday at the earliest.
May 29, 2025 · Cristina Ciarula
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