PuroClean Emergency Restoration Services Photos










PuroClean Emergency Restoration Services Introduce
When disaster strikes a home or business, the path to recovery often requires more than just initial cleanup—it demands the comprehensive skills and oversight of a trusted general contractor. For residents and property owners across Metro-East Illinois and the Greater St. Louis area, including communities like Caseyville, Belleville, and Edwardsville, PuroClean Emergency Restoration Services stands as a key resource in this critical phase. While specializing in emergency services like water, fire, and mold mitigation, this business also extends its expertise into the full scope of reconstruction and general contracting needed to return a property to its pre-damage condition.
The journey following property damage, whether from a burst pipe, a fire, or a storm, is complex and stressful. It involves immediate mitigation to prevent further loss, followed by the careful, professional work of rebuilding and repair. PuroClean Emergency Restoration Services of Caseyville has established itself as a multi-faceted provider, offering both the rapid-response emergency services the community needs and the full general contracting capabilities necessary for comprehensive project completion. Their ultimate goal is to offer a seamless transition from disaster cleanup to complete reconstruction, working with property owners, insurance agents, and adjusters throughout the entire process.
Operating from Caseyville since 2009, this family-owned business emphasizes integrity and complete customer satisfaction. They understand the local community's needs and challenges, serving a diverse area that spans both rural and urban environments in Illinois and Missouri. The team’s commitment to service is built on professional training and industry certifications, ensuring that both the initial emergency work and the subsequent contracting and construction phases are handled with a high degree of technical skill. They aim to be a dependable business partner and a resource for quality service when a property crisis occurs.
Location and Accessibility
PuroClean Emergency Restoration Services is centrally located to serve the Metro-East Illinois region and surrounding communities. Their primary office is situated in Caseyville, IL, offering convenient access for both emergency response and project coordination across their service area.
The physical address for their operations is:
1934 N 81st St, Caseyville, IL 62232, USA
The service area for this location is extensive, covering a wide geographic footprint for emergency and reconstruction needs. Key areas served include, but are not limited to, Alton, Belleville, Edwardsville, Granite City, and St. Louis, MO. This broad reach allows them to bring their specialized emergency and contracting services to many communities impacted by property damage.
In terms of accessibility for clients visiting their office for consultations or project meetings, the business reportedly offers:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
This focus on accessibility ensures that all community members can interact with the business regardless of mobility needs.
Services Offered
As a general contractor specializing in emergency property restoration, PuroClean Emergency Restoration Services provides a wide array of services designed to address every phase of property recovery—from emergency mitigation to final reconstruction. These services encompass residential and commercial projects of varying sizes. The combined capability for both initial cleanup and the subsequent rebuild simplifies the restoration process for property owners, reducing the need to hire multiple companies.
- Water Damage Restoration (Water Removal, Emergency Water Extraction, Drying and Dehumidification)
- Fire and Smoke Damage Restoration (Fire Damage Cleanup & Repair, Odor Control, Soot Removal)
- Mold Remediation and Removal (Mold Inspection, Mold Mitigation, Applied Microbial Remediation)
- Biohazard Cleanup (Coronavirus Cleaning and Cleanup Services, Hoarding Clean-Up Services, Sewage Cleanup)
- Reconstruction and Rebuild Services (Full-scope general contracting, Remodeling, Post-mitigation repairs)
- Specialized Restoration and Repair Services (Carpet Damage Restoration, Hardwood Flooring, Cabinets and Vanities, Roofing, Painting)
- Advanced Techniques (Moisture Mapping, Thermal Imaging, Air Filtration)
- General Cleaning and Deep Cleaning Services
- Emergency Cleanup for Pipe Bursts, Sump Pump Failure, and Water Heater issues
- Water Damage-Related Pest Control
- Residential and Commercial Property Services
- Insurance Claims Assistance and Coordination
The inclusion of full reconstruction services is what qualifies them as a general contractor in this specialized field. After the immediate emergency is addressed and the property is dried and sanitized, their team and network of construction specialists are prepared to handle the full scope of necessary post-mitigation repairs and rebuilding, essentially serving as a single source for the entire restoration project.
Features / Highlights
The service provider highlights several features that contribute to their standing in the local general contracting and emergency restoration market:
- 24/7 Emergency Response: The team is ready to respond around the clock to property emergencies like floods or fires, understanding that a swift response is crucial for minimizing overall damage and expediting the recovery process.
- Full Reconstruction Capabilities: Beyond initial cleanup and mitigation, the company offers complete general contracting services to fully repair and rebuild damaged areas, streamlining the project for the customer.
- IICRC Certified Firm: The firm holds IICRC certification, indicating professional training and adherence to industry standards in restoration and cleaning services.
- Insurance Claims Coordination: The company is accustomed to working with both national and local insurance companies, assisting property owners with the claims process to ensure all necessary paperwork and estimates are filed correctly and on time.
- Local, Family-Owned Operation: The business is family-owned and has operated in Caseyville since 2009, bringing a long-standing commitment to serving the local community.
- Identifies as Women-Owned: As a business feature, the company identifies itself as women-owned.
- Certified Professionals: Their team includes technicians who are certified and trained in various restoration processes, ensuring knowledgeable service delivery.
Contact Information
For emergency service or to inquire about general contracting and reconstruction services, you can reach PuroClean Emergency Restoration Services using the following contact details:
- Address: 1934 N 81st St, Caseyville, IL 62232, USA
- Primary Phone: (618) 206-7055
- Emergency/Mobile Phone: +1 618-206-7055
The business maintains a 24/7 emergency response line, recognizing that property disasters can happen at any time and require immediate professional attention.
What is Worth Choosing
Choosing a general contractor for emergency restoration work is a decision that often comes at a moment of crisis. For Illinois residents facing the aftermath of water, fire, or mold damage, a key factor in selecting a provider like PuroClean Emergency Restoration Services is the combination of immediate emergency response and long-term reconstruction capability.
What makes this provider worth considering is their ability to act as a single point of contact from the initial emergency call to the final construction and repair. Following an emergency like a flood, a property first requires rapid mitigation—water extraction, drying, and sanitizing. PuroClean’s promise of 24/7 response and certified mitigation services ensures this crucial first step is handled swiftly. Immediately after, or concurrently with, the mitigation, a property will require a general contractor to handle the rebuild. The company's reconstruction team is prepared to seamlessly transition to the repair phase, tackling necessary work such as flooring replacement, painting, or extensive remodeling needed to bring the home back to a livable, pre-loss state.
Furthermore, their experience in managing insurance claims is an essential advantage. Restoration projects are almost always tied to an insurance claim, and having professionals who can coordinate effectively with adjusters, provide detailed, accurate assessments, and manage the complex billing process can significantly reduce the stress on the property owner. This dedication to navigating the financial and logistical complexities, coupled with their technical expertise in both emergency cleanup and full reconstruction, positions them as a comprehensive and capable solution for property owners dealing with disaster in the Metro-East Illinois area.
For many, the peace of mind that comes from knowing the same trained and certified team that performed the initial cleanup will also oversee the rebuild is invaluable. Their long-standing presence in Caseyville, dedication to utilizing modern equipment, and commitment to working closely with clients and insurance companies contribute to their reputation as a significant resource in the Illinois restoration and general contracting landscape.
PuroClean Emergency Restoration Services Services
Water Damage Restoration Service
- Carpet cleaning
Deep cleaning of carpets to remove dirt, stains, and allergens, improving both appearance and air quality.
- Fire damage cleanup & repair
Thorough cleaning and repair of fire-damaged areas, restoring the structure and removing soot, smoke, and odors.
- Flooring
Installation and repair of various flooring options to suit residential and commercial needs.
- Mold inspection
Comprehensive inspection for mold growth, identifying potential risks in your home or business.
- Mold mitigation
Removal and prevention of mold, ensuring a healthy living environment free from harmful spores.
- Painting
Interior and exterior painting services, revitalizing spaces with a fresh coat of paint.
- Remodeling
Home and office remodeling, from design to construction, for functional and aesthetic upgrades.
- Roofing
Expert roofing services for installation, repair, or replacement to protect your property from the elements.
- Sewage cleanup
Safe and thorough cleanup of sewage spills, sanitizing affected areas to prevent contamination.
- Water damage-related cleanup & repair
Comprehensive removal and repair of water damage, ensuring your property is restored to its original condition.
- Water damage-related mold removal
Specialized removal of mold caused by water damage, preventing further contamination and health risks.
- Water damage-related pest control
Pest control services focused on issues arising from water damage, such as rodents or insects.
- Water removal
Fast and effective extraction of water from flooding or leaks to minimize damage and begin the restoration process.
- 24 / 7 Emergency Response
- Air Filtration
Professional air filtration services to improve indoor air quality and remove contaminants like dust, mold spores, and allergens.
- Applied Microbial Remediation
Targeted removal of harmful microbes, including bacteria, viruses, and mold, to restore cleanliness and safety.
- Attics And Basements
- Carpet Cleaning
- Carpet Damage Restoration
- Clean Out
- Commercial Property
- Coronavirus Cleaning
- Coronavirus Cleanup Services
- Deep Clean
- Disaster Cleanup
Full-scale cleanup and restoration services following natural or man-made disasters, including water, fire, and storm damage.
- Drying And Dehumidification
Effective drying and moisture removal to prevent mold growth and structural damage after water exposure.
- Emergency Flood
- Emergency Restoration Services
Immediate, 24/7 services for restoring homes and businesses after fire, water, or storm damage.
- Emergency Water Extraction
- Fire Restoration
Our certified professionals determine the full extent of fire damage, including the impact of smoke, heat, and residues from fire and smoke.
- Fire and Smoke Damage Restoration
Specialized cleaning and restoration to repair the damage caused by fire and smoke, ensuring a safe, habitable environment.
- Flood Damage
- General Cleaning
- Hoarding Clean-Up Services
Professional clean-up and organization of hoarded spaces, ensuring safe and livable conditions.
- Odor Control
- Pet Odor Treatment
- Pipe Bursts
Fast response to burst pipes, including water extraction, drying, and repairs to prevent further water damage.
- Professionals Water Damage Restoration
- Property Damage Restoration
- Property Management
- Reconstruction
- Reconstruction / Rebuild
As specialists in remediation, first we salvage everything that can be saved, then our construction specialists make all the necessary post-mitigation repairs.
- Residential And Commercial
- Sump Pump Failure
- Thermal Imaging
- Water Heater
- Water Mitigation
Immediate actions to reduce or eliminate water damage, preventing long-term structural issues and mold growth.
- Water Restoration
We use a range of modern, high-quality equipment that works together to create the most effective drying conditions to prevent mold growth.
- Wet Carpeting
PuroClean Emergency Restoration Services Details
From the business
- Identifies as women-owned
Service options
- Onsite services
- Online estimates
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
PuroClean Emergency Restoration Services Location
PuroClean Emergency Restoration Services
1934 N 81st St, Caseyville, IL 62232, USA
PuroClean Emergency Restoration Services Reviews
basementhomejobinsurance companycleaningpricequestionsmanagerpoliteequipment
★ 5★ 4★ 3★ 2★ 1Horrible experience. Avoid using PuroClean in Caseyville, ILWe had a house fire and used PuroClean at the advice of our insurance agent. This was the biggest mistake we ever madeWe signed a contract with PuroClean to have our house reconstructed at a cost of $391,705.52.Following the demolition stage, PuroClean hired a separate lead contractor and we were told that is who we would go through during the reconstruction.We had a few upgrades made to our house at the time of reconstruction and coordinated this through the lead contractor. The total cost for the upgrades was not provided to us by PuroClean. We asked for these numbers and invoices but they failed to provide them to us. We were told “those were agreements you made with our subcontractor that did NOT involve us.”There were many, many items in the contract in which insurance funds were not used for the purposes stated in the contract ($59,914.48.) In addition, we paid for many items in the contract out of our pocket ($12,011.39.) We were told by the contractor that the plans provided by PuroClean did not include many of the things that would have brought our house back to pre-fire condition.During the demolition, PuroClean did not clean up the debris on the outside of our house at all. I had to go over at the end of each week and clean up insulation, nails, screws and charred wood and glass. Our pool liner and cover was damaged due to their negligence. PuroClean has refused to pay to have these replaced.We had nothing but problems from the beginning with PuroClean. Every time we were told they would start a specific phase it would be delayed by up to two weeks or more. They never worked a full week or even a full day at our home during the phases in which they had control (this is verified by our neighbors). When I asked different individuals, who were working on our home, why they would come late in the day or leave early or not show up at all, they always told me they had higher priority jobs that they were being pulled off our home to go to.The communication during this process was horrible. The owner/president, Paul Reiss, blamed us for any issues that occurred during the process. Not only were they unable to tell us how much the upgrades were, but they could not explain to us how over $70K worth of contract items were not paid for by insurance money.For us, PuroClean was unprofessional, not respectful, and they did not follow what they said they were going to do. They did not take responsibility for not being able to show how money was spent on our project. They showed no care or concern for us, the customer, or the stress they we were experiencing after a tragedy. Although I am blamed for the communication problems, they never reached out to me during all of this to see how things were going. I never heard from them unless I contacted them first. I would never recommend them for any type of restoration.PuroClean MIGHT be fine for a small project but, in my opinion, they do not have the ability to handle something larger.Photos show just SOME of the mess and damage caused by PuroClean which they refuse to address.Update 19 Jun 2024 - response to PuroClean.While I understand paying a balance, PuroClean could not tell me how $70,000 worth of items in the contract did not get used as stated in the contract. If I made agreements the LMR contractor, then those should not be part of what was paid by insurance. Insurance paid $380,000, contract was $391,000, $70,000 worth of items not done according to the contract. You tell me how I would owe anything. Not to mention PuroClean not taking responsibility for damage to my pool through their negligence. Puroclean mismanaged this project and they are trying to cover it up and they are not accepting any responsibility.Paul Reiss has now threatened us with a defamation lawsuit based on this review. I cannot express enough how unprofessional this business is.
Jul 02, 2025 · Terry & Kristin HolleyDecided to work with them only because our insurance had contracts with them so we thought it would be easier to manage. Terrible experience. They hired people off the street with no skills. These people caused more damage and work had to be redone, and redone. We took photos and reached out to management multiple times asking them to send professionals but they didn’t care because we paid the majority of what was in contract. What could have been completed in a few days took 4 months. To make matters worse, when we complained, they threatened to sue us. Just stay away. There are many other professional companies with excellent customer service and excellent workmanship.
Sep 12, 2025 · Irisi Hall⭐️⭐️⭐️⭐️⭐️I recently attended the continuing education class on “Hoarding” hosted by PuroClean Metro-East in Caseyville, Illinois. Dana Weiss, the Marketing Manager, was the speaker, and she did an excellent job. She was polite, friendly, and professional throughout the session. The class was very informative and well organized, providing valuable insights into a complex topic. Thank you also for the delicious snacks and box lunch — such a thoughtful touch! I highly recommend PuroClean Metro-East for their educational offerings and professional approach.
Aug 25, 2025 · Jennale ListonI had visits from 3 different teams over two weeks (one team returned 3-times) and they were all polite and professional. They were hard workers and very helpful in the heavy lifting after a flooded basement. I know that they were helping many other homes after this flood and were stretched thin. Thank you for the attention to my needs!
Aug 08, 2025 · Jeannie SieglingEveryone from PuroClean was professional, conscientious, and pleasant to work with. They did a thorough job with all equipment set up and monitoring for our water mitigation job and got everything dried out for us. Our wood floors and ceramic tile floors were dried out with no damage to them, which was a a big worry alleviated. Everyone was mindful of their responsibilities and took great care inside our home. We highly recommend PuroClean for any mitigation services.
May 12, 2025 · Francine Polich-Burns
More Water Damage Restoration Near Me
Helitech Waterproofing & Foundation Repair4.0 (2039 reviews)8251 Bunkum Rd, Caseyville, IL 62232, USA
Rainbow Restoration of Edwardsville4.0 (4 reviews)9500 Collinsville Rd Unit 10, Collinsville, IL 62234, USA
Rainbow Restoration of St. Louis4.0 (159 reviews)5711 N Illinois St, Fairview Heights, IL 62208, USA
911 Restoration of Metro East2.0 (4 reviews)4320 Horseshoe Lake Rd, Granite City, IL 62040, USA
ServiceMaster BioClean (Formerly Aftermath Services)5.0 (20 reviews)3674 IL-111, Pontoon Beach, IL 62040, USA
TNM Drywall & Painting LLC4.0 (53 reviews)2430 Meadow Dr, Belleville, IL 62226, USA
Kamiari0.0 (0 reviews)1038 Geyer Ave, St. Louis, MO 63104, USA
Roto-Rooter Plumbing & Water Cleanup4.0 (2709 reviews)110 W Main St #160, Belleville, IL 62220, USA
Allstar Carpet & Upholstery Care4.0 (19 reviews)13 N Church St, Belleville, IL 62220, USA
AE Finishing Inc5.0 (47 reviews)10 Fenwood Dr, Belleville, IL 62220, USA
RCC Restoration4.0 (73 reviews)2900 Maryville Rd, Maryville, IL 62062, USA
Acculevel4.0 (345 reviews)1600 Centreville Ave, Belleville, IL 62220, USA
Categories
Top Visited Sites
Greensboro Mold Removal Team5.0 (1 reviews)
EKOVA Water Cleanup & Restoration5.0 (1 reviews)
Safe-Dry Carpet Cleaning of Franklin4.0 (771 reviews)
Chris' Carpet Service & Water Restoration4.0 (333 reviews)
KPM Restoration4.0 (14 reviews)
BELFOR Property Restoration4.0 (12 reviews)Top Searches
Trending Damage Repair Guides Posts
Water Damage Repair for Subflooring Under Carpets
How to Handle Water Damage After a Storm: A Step-by-Step Guide
Water Damage Restoration for Restaurants and Food Service Areas – A Complete Guide
How to Deal With Water Damage From Roof Ice Dams: Prevention and Repair Tips
What to Do if Your Roof Is Leaking and Causing Water Damage Inside
How to Restore Water-Damaged Rugs and Carpets 
