Personal Touch Services

- 801 Butler St Ste 64, Chesapeake, VA 23323

Introduction / Overview

For Virginia residents, a home is more than just a structure; it's a sanctuary. When that sanctuary is suddenly disrupted by a burst pipe, a fire, or the desire for a modern renovation, you need a dependable partner who can handle the entire project from start to finish. In the Hampton Roads area, Personal Touch Services has been serving as that reliable, one-stop shop since 1989. Despite the name that might suggest a simple home goods store, this Chesapeake-based establishment is actually a full-service, Virginia Class A-licensed contractor that specializes in disaster mitigation, complete restoration, and high-quality home improvement.

The company's foundation is built on the values of hard work, integrity, and professionalism, instilled by the owners, including a retired Army officer. This dedication is evident in their business model: they are an insurance-approved contractor who steps in during the most stressful times—like waking up to a burst pipe—to handle the cleanup, the insurance paperwork, and the complete rebuild. This comprehensive approach is what truly sets them apart, allowing local property owners to manage a single relationship instead of juggling multiple subcontractors.

Customers throughout the region frequently praise the team’s genuine care and expertise. Whether it’s Rhett Russell, the owner and project manager, or the friendly office staff like Courtney and Holley, clients feel supported, informed, and listened to. Customers have noted that the team "took the time to explain the process" when they were stressed and that the use of technology, like the Buildertrend app, offers valuable transparency, allowing them to track "every aspect of your project and upload photos." Personal Touch Services doesn't just repair damage; they aim to transform the home to be "more beautiful than I even imagined." They pride themselves on giving each and every customer "The Personal Touch Service They Deserve."

Location and Accessibility

Personal Touch Services is strategically positioned in Chesapeake, Virginia, allowing them to provide a fast, 24-hour emergency response across the entire Hampton Roads region. Their service area extends well beyond Chesapeake to include neighboring cities like Virginia Beach, Norfolk, Portsmouth, and Suffolk. This central location is crucial for quick deployment during time-sensitive emergencies like water or fire damage.

The company’s office location is:

801 Butler St Ste 64, Chesapeake, VA 23323, USA

Accessibility to the office is designed to accommodate all clients, especially those who may be dealing with the physical stress of property damage. Key accessibility features include:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• On-site parking for convenient visits

Services Offered

As a Virginia Class A-licensed contractor, Personal Touch Services is a true one-stop-shop for both emergency property restoration and planned home improvements. They possess the necessary certifications and staffing to handle all phases of commercial and residential projects, from initial mitigation to the final finishes. Their diverse range of expertise includes:

• Water Damage Restoration Service: Providing 24/7 emergency response, water extraction, structural drying, and mitigation for issues like burst pipes and flooding.
• Fire Damage Restoration Service: Comprehensive services including smoke and soot removal, odor control, and complete repair and reconstruction following fire damage.
• Mold Remediation and Lead Abatement: Certified services to safely address mold growth and perform lead-based paint renovation (RRRP) and abatement when necessary, ensuring a healthy environment.
• Home Remodeling and Renovation: Full-scope remodeling services that cover interior and exterior design and build-outs, including:
• Kitchen remodeler services
• Bathroom remodeler services (including tile work and fixture installation)
• Full home renovations and additions
• General Contracting Services: Overseeing all construction trades, including drywall installation and repair, flooring repair and installation, window installation service, and more.
• Exterior Construction: Acting as a Deck builder and Siding contractor, offering services for decks, fencing, and exterior repairs (e.g., roof tarping and repair after storm damage).
• Contents Restoration: Specialized services, including the use of unique technology like a sublimation machine, to restore damaged documents, pictures, and files following a disaster.
• Cleaning and Maintenance: Offering carpet and duct cleaning services.

Features / Highlights

The core strengths of Personal Touch Services lie in their credentials, service philosophy, and commitment to leveraging technology for a better client experience:

• Virginia Class A Builder License: This designation demonstrates their ability to build from the ground up and handle complex, large-scale renovation and restoration projects, ensuring all damages are restored to pre-loss condition using proper building practices.
• Veteran-Owned and Operated: The company identifies as veteran-owned, bringing the values of discipline, professionalism, and integrity to every job.
• IICRC Certified Firm: They hold numerous certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), guaranteeing that all restoration work, particularly fire, water, and mold mitigation, adheres to the highest industry standards.
• One-Stop-Shop Service: By offering both emergency mitigation/restoration and general construction/remodeling, they simplify the process for customers, acting as the single point of contact for complex insurance claims and repairs.
• Advanced Technology for Transparency: They utilize the Buildertrend app, a cutting-edge platform that allows homeowners to monitor project schedules, view photo updates, and communicate directly with their project manager, fostering transparency and reducing stress.
• Exceptional Customer Care: Feedback consistently highlights the kindness, responsiveness, and accommodating nature of the entire team—from the project managers like Rhett and Luis to the office staff—making a difficult situation much easier to navigate.

Contact Information

Personal Touch Services is ready to serve the Hampton Roads community, whether for an urgent disaster or a planned home upgrade. You can reach them at their Chesapeake office via the following:

Address:

801 Butler St Ste 64, Chesapeake, VA 23323, USA

Phone:

(757) 467-7777

Mobile Phone:

+1 757-467-7777

Remember, they offer 24 Hour Emergency Service with a commitment to fast response times, critical for mitigating damage from water, fire, or storm incidents.

What Is Worth Choosing

When a disaster strikes or a major home renovation is needed in Virginia, the most valuable asset a contractor can provide is peace of mind. Personal Touch Services is worth choosing because they are uniquely qualified to deliver both rapid emergency response and superior final construction quality. Their Class A Builder status and deep roster of IICRC certified employees ensure that the work—whether structural drying, fire cleanup, or a full kitchen remodel—is performed correctly and ethically, from the foundation to the roof.

The personal touch mentioned in their name is truly their defining characteristic. Customers repeatedly emphasize the genuine kindness and communication from the team, turning highly stressful situations into manageable projects. By seamlessly integrating the restoration process with their remodeling expertise, they not only fix the damage but often enhance the home's original condition. Choosing this veteran-owned, full-service contractor means partnering with a local, experienced, and highly credentialed team dedicated to restoring your property and your life with minimal disruption.

Personal Touch Services

801 Butler St Ste 64, Chesapeake, VA 23323, USA