Kustom Disaster Restoration Photos










Kustom Disaster Restoration Introduce
Introduction / Overview
For homeowners and business owners across the Puget Sound region, dealing with property damage from water, fire, or severe storms is an unfortunate reality. In Washington State, the risk of damage is significant; Western Washington commonly experiences floods from prolonged winter rains, and areas like Auburn, situated near the Green and White Rivers, are prone to flood events. Severe weather, landslides, and pipe bursts are all part of the natural hazard landscape that property owners must prepare for. When disaster strikes, you don't just need a cleanup crew—you need a full-service partner who can stabilize the immediate crisis and completely rebuild your property. This is where Kustom Disaster Restoration excels, serving the local Auburn community and the greater Washington region.
Kustom Disaster Restoration is a nationally-acclaimed and industry-leading firm that offers unparalleled general contracting and comprehensive disaster restoration services to residential, commercial, and industrial clients. Combining emergency response expertise with a full general contracting license, they are equipped to handle every phase of recovery, from the initial water extraction and mold remediation to the final structural repair and reconstruction. This "full-service" approach is critical in Washington, where water damage, in particular, can rapidly lead to structural issues and mold growth, demanding swift and coordinated action to restore the property to its pre-loss condition.
As an established name in property restoration, Kustom’s commitment goes beyond simply fixing structures; they aim to restore clients' prosperity and peace of mind. For those in Auburn, Kent, and the surrounding areas, having a reliable contractor who can manage the entire disaster restoration process is invaluable, especially when navigating complex insurance claims and coordinating multiple repair trades.
Location and Accessibility
Kustom Disaster Restoration has a key presence in the heart of the region to provide local and immediate support. Their main office is conveniently located in Auburn, WA, allowing them to dispatch teams quickly to manage emergencies across the Puget Sound area, where rapid response is essential to mitigate progressive damage from water and mold.
The local team is situated at a central and accessible address:
901 W Main St STE 101, Auburn, WA 98001, USA
The facility itself is designed to be accessible to all clients, featuring both a wheelchair accessible entrance and a wheelchair accessible parking lot. This attention to detail reflects their commitment to serving the entire community during stressful and difficult times.
Services Offered
Kustom Disaster Restoration offers a robust suite of services, ensuring they can manage the full scope of any property disaster, from initial cleanup to final reconstruction. Their extensive capabilities cover both mitigation and complete restoration for residential and commercial properties.
- 24/7 Emergency Response & Emergency Restoration Services
- Water Damage Mitigation, Water Extraction, and Emergency Water Removal
- Flood Cleanup And Water Damage Restoration (including flooded basement repair)
- Fire Damage Cleanup & Repair, Fire & Smoke Restoration, and Fire Reconstruction
- Mold Inspection, Mold Remediation, Mold Abatement, and Water damage-related mold removal
- Sewage Cleanup and Environmental Remediation
- Storm Damage Restoration, Storm and Hurricane Damage Restoration, and Hurricane Damage Restoration
- Structural Repair And Reconstruction (Structural Damage repair)
- Applied Structural Drying and Moisture Mapping/Measurement
- Building Restoration, Building Stabilization, and Building Consulting
- Boarding Up, Fencing, Tarping & Wrapping
- Roof Repair and addressing Leaking Roof issues
- Restoration and Recovery for Hardwood Floors
- Disaster Cleanup and Disaster Management
- Proactive Disaster Plan Development
- Carpet Cleaning
- COVID-19 Decontamination Services
- Comprehensive assistance with Insurance Claims
Features / Highlights
Choosing a restoration contractor is a critical decision, and Kustom stands out with a combination of professional expertise, client-focused service, and comprehensive capabilities. Key features that benefit Washington property owners include:
- Full-Service General Contracting and Disaster Restoration: Unlike many restoration-only companies, Kustom is a full general contractor. This is a significant advantage in Washington, as it means they can manage the entire process—from emergency cleanup and water damage mitigation to the complete reconstruction—without requiring the homeowner to hire and coordinate a separate general contractor for the rebuild phase. This streamlined process saves time and ensures consistent quality.
- 24/7 Emergency Readiness: Given the high frequency of storm and flood events in the Puget Sound area, their round-the-clock emergency response capability is crucial for immediate mitigation, which helps prevent secondary damage like extensive mold growth or worsening structural issues.
- Local Service with National-Level Expertise: While serving the local communities of Auburn, Kent, and the Puget Sound, Kustom operates with the technical expertise and robust resources of a nationally-acclaimed property restoration firm, ensuring they are prepared for losses of any size, from a residential pipe burst to a major commercial flood.
- Commitment to Communication and Efficiency: As demonstrated by client testimonials, Kustom is highly praised for its clear communication, quick turnaround times, and provision of unprompted weekly updates, ensuring clients feel supported and informed throughout the often-stressful restoration process.
- Expertise in Washington's Common Disasters: The company's extensive service list directly addresses the most common property disasters in the region, including water damage from pipe bursts and river flooding (Green River near Auburn is a known flood risk), fire damage, and the resulting need for mold abatement in the perpetually damp Pacific Northwest climate.
Contact Information
For immediate emergency service or to schedule a consultation for your property, you can reach the Auburn team using the following contact details:
Address: 901 W Main St STE 101, Auburn, WA 98001, USA
Phone: (253) 669-8652
Mobile Phone: +1 253-669-8652
What is worth choosing
For residents and business owners in the Auburn and greater Washington State area, choosing Kustom Disaster Restoration means selecting a partner that is fully equipped to handle a crisis from start to finish. The distinct advantage of Kustom lies in their integrated model, functioning as both an emergency restoration specialist and a licensed general contractor. This capability is paramount in disaster situations, where a smooth transition from mitigation (drying and cleanup) to reconstruction (rebuilding and repair) is essential for a timely and comprehensive recovery. As one satisfied customer shared, the contrast in service—moving from months of delay with an insurance-recommended vendor to just two weeks of significant progress with Kustom—highlights their efficiency and client-first approach.
In a region frequently impacted by severe weather, like the Green River's potential for major flooding or the year-round risk of pipe bursts and mold, Kustom provides the peace of mind that comes from working with a highly professional team. They are noted for their great communication, promptness, and professional subcontractors, ensuring that every detail is managed—from being attentive to a homeowner's pets to the critical task of maintaining a clean and safe worksite. Their commitment is not just to the structure, but to the client's experience, providing reassurance and a swift path back to normalcy after unexpected damage.
Kustom Disaster Restoration Services
Water Damage Restoration Service
- Fire damage cleanup & repair
- Mold inspection
- Sewage cleanup
- Water damage-related cleanup & repair
- Water damage-related mold removal
- 24/7 Emergency Response
- 24/7 Emergency Restoration Services
- Applied Microbial Remediation
- Applied Structural Drying
- Assessment & Documentation
- Boarding Up
- Building Consulting
- Building Restoration
- Building Stabilization
- Carpet Cleaning
- Commercial Properties
- Commercial Property
- Construction And Restoration
- Covid 19 Decontamination Services
- Disaster Cleanup
- Disaster Management
- Disaster Restoration
- Emergency Disaster Recovery
- Emergency Restoration Service
- Emergency Water Removal
- Entire Disaster Restoration
- Environmental Remediation
- Fencing, Tarping & Wrapping
- Fire & Smoke Restoration
- Fire Damage And Smoke Restoration
- Fire Damage Cleanup
- Fire Damage Restoration
- Fire Reconstruction
- Fire Water Damage
- Flood Cleanup And Water Damage Restoration
- Flooded Basement Repair
- Hardwood Floors
- Home Disaster Restoration
- Hurricane Damage Restoration
- Insurance Claims
- Leaking Roof
- Local Service
- M&A Integrations
- Moisture Mapping
- Moisture Measurement
- Mold Abatement
- Mold Damage
- Mold Remediation
- Pipe Bursts
- Proactive Disaster Plan Development
- Property Restoration
- Rebuild And Restore
- Residential And Commercial
- Residential Building
- Residential Disaster Restoration
- Restoration And Recovery
- Restoration Process
- Roof Repair
- Smoke And Fire Damage
- Storm And Hurricane Damage Restoration
- Storm Damage Cleanup
- Storm Damage Restoration
- Structural Damage
- Structural Repair And Reconstruction
- Tech Support
- Total Restoration
- Water Damage Mitigation
- Water Damage Restoration And Flood Cleanup
- Water Extraction
- Water Leak
- Water Leakage
- Water Removal
Kustom Disaster Restoration Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Kustom Disaster Restoration Location
Kustom Disaster Restoration
901 W Main St STE 101, Auburn, WA 98001, USA
Kustom Disaster Restoration Reviews
jobhomeinsurance companyquestionscallproject managerpipeunderstandingstaffgentleman
★ 5★ 4★ 3★ 2★ 1Could not recommend these guys more highly!After being left with a disastrous situation attempting to work with Paul Davis (recommended by our insurance company) - long story short the other company was quick on the demo & left us for months with no progress towards actual renovation. Thankfully once we found Kustom they saved the day in no time! GREAT COMMUNICATION, quick turnaround and unprompted weekly updates. Our project manager Terry was on top of it and all the sub-contractors were professional and efficient.Before pics were what we were left with for over 2 months in the dead of winter from Paul Davis.After is ~ 2 weeks of work from Kustom’s guys.(Don’t judge on the bathroom flooring color mismatch that was our own purchase)
Feb 09, 2024 · blair ballardEverett and Frank was Awesome, they took care of my home, making sure no debris was floating, they were attentive to our critters, and very courteous and sharing their activity to make sure we understand the steps needed to make sure we are covered. They provided the best service, and ensured that the work being done was enclosed allowing us to travel between areas with minimal impact. We recommend their services in crises.~Rene
Jan 18, 2024 · Rene EllisFrom Leak, to Demo to Delight!A water leak developed in our second story bathroom, which trickled down into the kitchen ceiling below. Tim came out from Evergreen Restoration/Kustom Restoration and laid out very detailed steps, with pictures, of the needed restoration. Initially we hit a slow patch getting started with another Project Director, but when Jacob and his team stepped in things took off. David, Al, and others all did fantastic work. Good attitude, hard working and they took pride in their finished work. As the key contact, Jacob was a pleasure to work with, easy to get ahold of and knew how to make things happen. He talked with me frequently of exactly what I was looking for in the finish product. Jacob was on site multiple times to ensure a speedy and beautiful finish. Even with a bump or two starting, when Jacob and team stepped in, it was 5 star all the way. They have my thanks and highest recommendation.
May 16, 2024 · Tom FindlayKustom helped us work through a water leak we had in our home. They were prompt and professional every time they arrived to our home to take care of our issues. We really appreciated Erik and Frank - very trustworthy guys! They explained each step as we proceeded through each step of the process. And they cleaned up every time they had to mess things up! LOLWe recommend Kustom.
Apr 21, 2025 · Robert SpellmeyerI previously filed an insurance claim and chose to work with Kustom US as the designated contractor. It was my understanding, as clearly communicated to me, that while the insurance would cover the approved scope of work, I, as the homeowner, retained the right to pay out-of-pocket for any additional work I wished to have done. Despite this, Kustom US ultimately declined to continue working with me solely because I requested supplemental work—work I was fully prepared to cover at my own expense. This should never have been an issue, especially when it falls within my rights as a homeowner.As a result of this situation, I am now left without a functioning kitchen, which has caused undue hardship. It has become abundantly clear through this process that Kustom US and Safeco Insurance (under Liberty Mutual) are operating in coordination with one another in a way that prioritizes their own convenience and interests over the needs of the consumer. Throughout my interactions, it felt as though both parties were more invested in protecting their own processes than in providing transparent service or fair support.Whether miscommunication or misrepresentation was involved, the end result is the same: a complete lack of accountability. I now question whether I received the full scope of the coverage I was entitled to, and I believe this experience demonstrates how these entities operate in tandem in ways that are not aligned with the best interests of the policyholder.Based on my experience, I would give Kustom US and Safeco/Liberty Mutual a rating of zero. I strongly urge others to proceed with caution or to avoid these companies altogether. The amount of misrepresentation and lack of consumer advocacy I encountered throughout this process borders on fraud, and I would not recommend these services to anyone
Apr 25, 2025 · Youlanda Sly
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