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American Restoration Introduce
Welcome to the El Paso area, where local expertise meets comprehensive general contracting. When unexpected property damage strikes a home or business, the path to recovery can often feel overwhelming. Texans in the El Paso, West Texas, and Southern New Mexico regions need a reliable general contractor who can not only handle the immediate clean-up but also manage the complete restoration and reconstruction process.
American Restoration Water & Fire, operating as a part of Cavalry Construction Company, LLC, is a locally rooted firm that steps in during these critical times. They position themselves as disaster recovery experts, offering a full range of services that go beyond simple cleanup to manage the entire project from mitigation to final rebuild. For property owners dealing with the aftermath of a flood, fire, or other disaster, knowing that a single, professional team can coordinate all aspects of the restoration and reconstruction is a significant advantage. This "turn-key" approach to restoration is designed to simplify what can be a highly stressful and complex process for both residential and commercial clients.
This commitment to a complete recovery solution, which often includes working directly with insurance carriers, establishes American Restoration as a key resource for general contracting and specialized disaster services in the Borderland region. Their local presence, backed by a broader network of brands, aims to provide clients with both personalized service and expanded resources.
Serving the vast expanse of West Texas, the Las Cruces area, and Southern New Mexico, American Restoration Water & Fire maintains a key operational hub right in El Paso, TX. This strategic location allows the team to provide rapid response services across the entire Borderland region. The physical address for their El Paso office is centrally located for logistical efficiency in managing disaster recovery projects throughout their service area.
Their ability to service such a large geographical area—from residential homes in East El Paso to various commercial properties across the state line—underscores their dedication to local communities. Accessibility is a critical factor in the disaster recovery business, and their local presence ensures that immediate emergency mitigation and structural drying can commence quickly, a necessary step to prevent secondary damage like mold and rot.
As a general contractor specializing in comprehensive property restoration, American Restoration Water & Fire provides an extensive list of services, managing the project from the initial emergency call through to the final structural and cosmetic rebuild. Their core services are centered around the most common forms of property disaster and environmental damage.
The list of services they offer to commercial and residential clients includes:
- Water Damage Restoration and Flood Cleanup: This is described as a primary service and involves emergency water extraction, structural drying, dehumidification, and moisture control to address damage from sources like broken pipes, storm runoff, foundation seepage, and appliance leaks.
- Fire Damage Restoration and Smoke Odor Removal: Services cover thorough cleanup of fire and smoke damage, soot removal, air purification, and handling secondary water damage often caused by firefighting efforts.
- Mold Remediation and Prevention: This involves IICRC-compliant mold inspections, testing, safe and complete mold removal, and the development of air quality improvement and prevention plans.
- Asbestos Abatement and Testing: They provide licensed asbestos testing, environmental reporting, and the safe, legal removal of asbestos-containing materials, ensuring compliance with EPA standards.
- Biohazard and Pathogen Cleanup: This includes certified cleanup for trauma scenes and bloodborne pathogens, as well as addressing issues like hoarding and pest control cleanup.
- Air Duct and HVAC System Cleaning: Offered for both residential and commercial properties, including ventilation system sanitization and post-fire smoke residue cleanup within HVAC systems.
- Contents Restoration: Dedicated services for salvaging and restoring personal belongings and household items, which can include packing, storage, inventorying, and specialized cleaning techniques like dry cleaning and ultrasonic cleaning.
- Full Reconstruction and Remodeling: As a general contractor, they handle the complete structural and cosmetic rebuilds necessary to restore the property to its pre-loss condition, managing all repairs after the mitigation is complete.
- Insurance Claims Assistance: They work with all insurance carriers and assist in damage documentation and the insurance estimating process to streamline the financial recovery for property owners.
The team highlights several distinguishing features that set their practice apart in the competitive disaster recovery and general contracting space, particularly for customers in Texas:
- IICRC Certified Technicians: The company states that its technicians and project managers are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), meaning they adhere to the latest industry standards for water extraction, fire cleanup, and mold remediation.
- 24/7 Emergency Response: Understanding that disasters do not adhere to a schedule, American Restoration offers rapid, round-the-clock emergency dispatch and response for all types of property disasters.
- Turn-Key Restoration Approach: They manage the entire recovery process—from initial damage mitigation and specialized environmental services (like mold and asbestos) to full reconstruction and remodeling—providing a single point of contact for property owners.
- Licensed, Bonded, and Insured: Operating as a part of Cavalry Construction Company, LLC, the firm is fully licensed, bonded, and insured for operations across both Texas and New Mexico, ensuring compliance and peace of mind for clients.
- Local and Owner-Operated: While part of a national family of brands, the El Paso location emphasizes a locally owned and owner-operated model, aiming to provide a personalized service experience where clients can interact consistently with the same customer service representative.
- Experience in Diverse Property Types: They are equipped to handle property losses ranging from small residential pipe breaks to large-scale commercial restoration projects, including medical offices, retail businesses, and industrial warehouses.
For residents and businesses in El Paso, West Texas, and Southern New Mexico needing immediate assistance or general contracting services, American Restoration Water & Fire can be reached at their primary contact points:
Address: 11601 Pellicano Dr # C11, El Paso, TX 79936, USA
Phone for English: (915) 455-3675
Phone for Spanish: (915) 224-2500 (Note: The provided mobile number, +1 915-455-3675, is identical to the primary English phone number, confirming its use for direct contact.)
For emergencies, their 24/7 rapid response team is available via the primary phone line.
Choosing a general contractor for property damage in the Texas region involves selecting a team that can execute complex mitigation and restoration work under pressure, while also providing a sense of security and clarity to the property owner. American Restoration Water & Fire presents itself as a valuable partner because of its commitment to a comprehensive, single-source recovery process.
For a local user, the integration of specialized environmental services—such as licensed mold and asbestos abatement—with full-scale general contracting reconstruction services simplifies a potentially multi-faceted ordeal. They offer assurance through their IICRC certification, which indicates adherence to professional industry standards in their restoration techniques. This is critical for tasks like ensuring proper structural drying and compliant mold removal. Furthermore, their local El Paso base ensures the rapid dispatch necessary for emergency mitigation, a factor that directly impacts the extent of secondary damage and, ultimately, the total cost and time of the restoration.
While real-world experiences, as evidenced by customer feedback, can vary—highlighting challenges in communication, packing care, and meticulous documentation during complex, high-volume disaster situations—the company's stated goal is to leverage its extensive experience and full-service capability. Their aim is to restore properties seamlessly, providing a single point of contact that manages the entire project and works to streamline the process with all insurance carriers. For anyone in the El Paso area facing the chaos of unexpected property damage, the promise of a complete, end-to-end recovery managed by one licensed, professional general contractor is a compelling reason to consider American Restoration.
They are built to guide Texans through every step of a home or business disaster cleanup, from initial structural stabilization and drying to the final hammer of the rebuild, offering a pathway back to normalcy with a single professional call.
American Restoration Location
American Restoration
11601 Pellicano Dr # C11, El Paso, TX 79936, USA
American Restoration Reviews
Definitely don’t recommend this company. Our house flooded from a busted pipe and the insurance called them for water mitigation. They came once/twice a week for a couple of weeks and informed us the moisture level was still 100% so the humidifiers that were running weren’t helping. They called in a team to remove dry wall due to possible asbestos. We had no communication from the team. The asbestos people completely tore our house apart and left trash in the front yard. We then had to take up our own laminate flooring and clean the water and mold underneath because they “did their job”. It was pointless to call them. Just do the work yourself and save the money.
Aug 28, 2025 · Lindsay McAuliffeI wish I could give a better review but this is what I moved back into in October after being in a hotel for 3 months. I felt the workers were pleasant but inexperienced in packing. Many of my belongings were broken, cleaning was minimal and there was very little cataloging of damaged items. My complete pantry of canned goods and unopened foodstuff was disposed of and no photos were taken or documentation made of what was thrown away. I was lucky to have a good insurance company that believed me and reimbursed me for the damages done.In response to the below reply,, I would like to send that to my insurance agent. They would like to know what they paid over 50000 dollars for. I did not have access to my stored items and did not know where they were and I was told all items removed would be cleaned when returned and I normally do not have soot all over my bathroom walls and floors. I'm sure if you would like to discuss this further, you know my phone number. Thank You!
Aug 01, 2024 · Julie HowellsWe had a water leak that was repaired. My insurance referred us to American Restoration for water mitigation. The service was great everything was fast and easy.
Aug 19, 2025 · Selina GarciaAmerican restoration was wonderful in dealing with my flooding issue! Jeremy Zempel was always very cooperative and easy to work with.
Jul 15, 2025 · James SnellWe had a plumbing leak Christmas night which led to water damage and mold. American Restoration was hired by our Allstate Insurance and they removed sheetrock, found the mold, dried out the areas, and treated all the affected areas. Our representative was Jeremy Zempel who visited and worked in our home on 3 occasions. I couldn't ask for a more knowledgeable and helpful worker in our home. Thank you, Jeremy, for all your fine work and thanks to American Restoration - it was a pleasure to work with you. - Lawrence Horgan, Alamogordo, NM
Feb 12, 2025 · Stretch-NM
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