Ace Cleaning & Restoration: Long Island's Expert for Water, Fire, and Mold Damage

Ace Cleaning & Restoration Photos

Ace Cleaning & Restoration Introduce

When disaster strikes a home or commercial property in Long Island, New York, local residents need a reliable, experienced, and rapid-response partner to handle the damage. Ace Cleaning & Restoration, a family-owned and operated company serving the New York area since 1998, has established itself as one of the leading names in disaster cleanup and professional maintenance services. Located centrally in Ronkonkoma, the company provides comprehensive water, fire, and mold damage restoration, as well as specialized cleaning services, with an unwavering commitment to professional, courteous, and efficient service. They understand the urgency of an emergency situation and are dedicated to restoring your property and your peace of mind.

More than just a cleaning service, Ace Cleaning & Restoration offers full-scale restoration and rebuilding capabilities, ensuring that your home or business is returned to its pre-damage condition, or even better. Their decades of experience in the industry, combined with a highly trained and certified team, make them a dependable choice for homeowners and businesses across Suffolk County and the broader Long Island region. They are known for their commitment to customer service, which includes having a live person answer all 24/7 emergency calls—not a machine—to dispatch a team immediately.

Location and Accessibility

Ace Cleaning & Restoration is strategically located in the heart of Long Island, allowing for prompt service throughout the region. Their main office is situated in Ronkonkoma, a key business hub in Suffolk County, NY. This central positioning is vital for reducing response times during emergency situations, which is a cornerstone of their service promise.

Their official address is:

845 Marconi Ave Suite A, Ronkonkoma, NY 11779, USA

The facility's location off of major roadways makes it easily accessible for both their service teams to be quickly deployed to affected areas and for customers who may need to visit the site for controlled content storage or other services. Furthermore, for in-person visits, the location is confirmed to offer a wheelchair accessible parking lot, demonstrating a commitment to serving all members of the local community. The ability to deploy equipment and personnel rapidly from this location allows them to offer a quick, on-our-way-within-an-hour response time for critical emergencies like flooding.

Services Offered

Ace Cleaning & Restoration provides a wide range of services, catering to both emergency damage cleanup and routine professional cleaning needs for residential and commercial clients across Long Island. Their core expertise lies in restoration services, but they also offer a variety of specialized cleaning solutions.

Water Damage Restoration Service
Water damage-related cleanup & repair
Water Extraction and Water Removal
24 Hour Emergency Service for Basement Flooding and Broken Pipes
Structural Drying and Wood Floor Drying
Thermal Imaging for hidden moisture detection
Flood Cleanup and Flood Damage Restoration
Sewage Cleanup and Sewage Removal / Sewage Backup Cleanup
Burst Water Pipe Repair and Frozen Pipes mitigation
Fire Damage Restoration Service
Fire damage cleanup & repair
Cleaning Fire Damage and Smoke & Odor Control
Soot and Odor Restoration
Mold Remediation
Mold inspection and Mold Removal/Treatment/Restoration
Water damage-related mold removal
Carpet Cleaning Service
Area Rug Cleaning (including fine Oriental & Wool area rugs)
Dry & Steam Cleaning of Carpets
Upholstery Cleaning Service
Dry & Steam Cleaning of Upholstery
Tile Cleaning Service
Ceramic Tile & Grout Cleaning & Sealing
Natural Stone Restoration
Comprehensive Disaster and Property Damage Services
Disaster Clean Up and Disaster Planning
Content Restoration, Content Damage mitigation, and Pack Outs
Controlled Storage for customer belongings
Reconstruction Services and Complete Restoration (Restore And Rebuild)
Structural Repairs and Foundation Crack Repairs
Insurance Claims assistance

Features / Highlights

Choosing a restoration and cleaning company requires trust and confidence in their capability and commitment. Ace Cleaning & Restoration emphasizes several key features that highlight their professional standards and dedication to the New York community.

Rapid 24/7 Emergency Response: The company guarantees 24/7 live calls—you always speak to a person, not a machine—and aims to be on their way to your location within an hour for emergencies. This immediate response is crucial for minimizing damage and reducing restoration costs.
Decades of Local Experience: Established in 1998, this family-owned and operated business has over two decades of experience serving Long Island. The management team, including President Kevin Kretsch, brings more than 30 years of water damage experience to every job.
Highly Certified Experts: The company is an IICRC Certified Firm, and its owner is an IICRC Triple Certified Master Restorer, representing the highest level of certification in the restoration industry. This ensures that all restoration work is performed according to strict industry standards.
Full-Service Restoration: Unlike companies that only perform cleanup, Ace Cleaning & Restoration handles the entire process from initial water removal and drying to mold remediation, full-scale reconstruction, and structural repairs.
Commitment to Professionalism: Technicians are described as "clean cut, professional, and expert" and are trained to treat your home like their own. They use marked vehicles, wear uniforms and shoe covers, and undergo background checks, providing an added layer of security and confidence for local homeowners.
Customer-Centric Approach: Testimonials highlight the team's professional, courteous, and knowledgeable staff, with special mentions for key personnel like Kevin, Danielle, and Lora, for consistently prioritizing client requests and delivering outstanding customer service.

Contact Information

For both emergency and scheduled cleaning or restoration services, Long Island residents can contact Ace Cleaning & Restoration at their Ronkonkoma office.

Address: 845 Marconi Ave Suite A, Ronkonkoma, NY 11779, USA

Phone: (631) 395-3400

For emergency situations, their phone lines are staffed 24 hours a day, 7 days a week, ensuring that help is always just a call away.

What is Worth Choosing

In the stressful event of property damage from water, fire, or mold, choosing the right local partner is the most important decision you can make. What makes Ace Cleaning & Restoration an excellent choice for New York residents is their comprehensive approach and proven reliability.

They offer true "Full Service Restoration," meaning you do not have to hire separate contractors for cleanup, mold testing, and subsequent reconstruction. They manage the entire project, simplifying the process and helping to streamline insurance claims. Their experience handling claims and offering direct insurance billing further reduces the administrative burden on the property owner during a difficult time.

Furthermore, their consistent positive feedback, specifically mentioning quick response times, professional conduct, and the expertise of their staff, such as Kevin, Joe, and Tim, confirms their commitment to quality service. Customers note the team's ability to turn a stressful situation into a manageable one, bringing a cheerful and dedicated attitude to every job, which is a priceless commodity during a disaster. By selecting Ace Cleaning & Restoration, you are choosing a local, certified, and experienced Long Island company that is ready to act immediately and restore your property with the highest standards of care and professionalism. They truly are a dedicated, local resource for all your urgent restoration and professional cleaning needs.

Ace Cleaning & Restoration Services

Water Damage Restoration Service
Water damage-related cleanup & repair
Ace Cleaning & Restoration provides 24/7 water damage cleanup and repair across Long Island. From leaks to major floods, we extract water, dry, sanitize, and restore your home or business serving Nassau, Suffolk, and Montauk with trusted local care.
Carpet cleaning
Get carpets that look and feel new again. Our Long Island carpet cleaning removes dirt, stains, and allergens with safe, powerful methods. From Nassau to Suffolk and Montauk, Ace Cleaning & Restoration delivers expert service that improves health and extends carpet life.
Fire damage cleanup & repair
When fire strikes, we respond fast. Ace Cleaning & Restoration provides full fire damage cleanup, repair, and smoke odor removal across Long Island. Our 24/7 team restores homes and businesses in Nassau, Suffolk, and Montauk with expert care and proven results.
Flood cleanup
Flooding can’t wait Ace Cleaning & Restoration provides 24/7 flood cleanup across Long Island. We remove standing water, dry, sanitize, and restore your property. Serving Nassau, Suffolk, and Montauk with fast, reliable service that prevents costly secondary damage.
Mold inspection
Mold often hides where you can’t see it. Our Long Island mold inspections uncover hidden growth, leaks, and air quality issues before they spread. Ace Cleaning & Restoration helps protect homes and businesses across Nassau, Suffolk, and Montauk with certified experts.
Mold remediation
Ace Cleaning & Restoration provides safe, effective mold remediation throughout Long Island. Our certified team removes mold at the source, treats affected areas, and prevents regrowth. Serving Nassau, Suffolk, and Montauk, we restore healthy spaces with proven methods.
Sewage cleanup
Sewage backups demand immediate action. Our Long Island team provides 24/7 sewage cleanup, disinfection, and restoration for homes and businesses. From Nassau to Montauk, Ace Cleaning & Restoration safely handles hazardous waste to protect your property and health.
Water damage-related mold removal
Water damage often leads to hidden mold. Ace Cleaning & Restoration specializes in mold removal after floods, leaks, and humidity problems across Long Island. Serving Nassau, Suffolk, and Montauk, we eliminate mold safely and restore healthy living spaces.
Water damage-related pest control
Water damage attracts pests fast. Ace Cleaning & Restoration provides Long Island pest control tied to water damage cleanup. We eliminate infestations, treat problem areas, and prevent return. Serving homes and businesses in Nassau, Suffolk, and Montauk.
Water removal
Need water out now? Our Long Island team provides 24/7 emergency water removal for leaks, floods, and burst pipes. Ace Cleaning & Restoration extracts water, dries, sanitizes, and restores homes and businesses in Nassau, Suffolk, and Montauk quickly and effectively.
24 Hour Emergency Service
Emergencies don’t wait, neither do we. Ace Cleaning & Restoration provides 24-hour emergency services across Long Island. From water and fire damage to mold and sewage, we’re ready day or night to protect your property throughout Nassau, Suffolk, and Montauk.
Area Rug Cleaning
Preserve the beauty of your rugs with professional cleaning. Ace Cleaning & Restoration handles delicate fibers and tough stains across Long Island. Serving Nassau, Suffolk, and Montauk, our expert rug cleaning restores color, freshness, and life to treasured area rugs.
Basement Flooding
Basement flooding causes serious damage fast. Ace Cleaning & Restoration provides 24/7 basement flood cleanup across Long Island removing water, drying, and restoring your property. Serving Nassau, Suffolk, and Montauk with trusted local experience since 1998.
Basement Water Damage
From leaks to heavy flooding, Ace Cleaning & Restoration repairs basement water damage across Long Island. We remove water, dry structures, and restore spaces. Available 24/7, serving Nassau, Suffolk, and Montauk with proven, dependable restoration expertise.
Broken Pipes
Burst or broken pipes can cause serious damage fast. Ace Cleaning & Restoration provides 24/7 pipe damage cleanup and repair across Long Island. Removing water, drying, and restoring homes and businesses in Nassau, Suffolk, and Montauk.
Content Damage
When disaster strikes, personal belongings often suffer. Ace Cleaning & Restoration helps Long Island homeowners recover by assessing and restoring damaged contents serving Nassau, Suffolk, and Montauk with expert care and reliable service.
Content Restoration
From furniture and rugs to treasured items, Ace Cleaning & Restoration offers professional content restoration after fire, water, or mold damage. Serving Long Island including Nassau, Suffolk, and Montauk we restore what matters most.
Controlled Storage
Keep your belongings safe during restoration. Ace Cleaning & Restoration offers secure, climate-controlled storage across Long Island. Serving Nassau, Suffolk, and Montauk, we protect valuables until your home or business is fully restored.
Disaster Clean Up
From floods to fires, Ace Cleaning & Restoration handles complete disaster cleanup across Long Island. Our 24/7 team responds fast to restore homes and businesses in Nassau, Suffolk, and Montauk with proven, dependable service.
Disaster Planning
Prepare before disaster strikes. Ace Cleaning & Restoration provides disaster planning services for Long Island homes and businesses, helping Nassau, Suffolk, and Montauk property owners stay ready with expert strategies and support.
Drying Equipment Rental
Need professional drying equipment after a leak or flood? Ace Cleaning & Restoration provides rental solutions across Long Island. Serving Nassau, Suffolk, and Montauk, we supply the right tools to speed up drying and reduce damage.
Emergency Flood Damage
Flooding demands immediate action. Ace Cleaning & Restoration provides 24/7 emergency flood damage cleanup across Long Island. Serving Nassau, Suffolk, and Montauk, we extract, dry, sanitize, and restore homes and businesses fast.
Foundation Crack Repairs
Cracks in your foundation can lead to water damage and structural issues. Ace Cleaning & Restoration provides expert foundation crack repairs across Long Island, serving Nassau, Suffolk, and Montauk with trusted local solutions.
Frozen Water Pipes
Frozen pipes can burst and cause severe water damage. Ace Cleaning & Restoration offers prevention and emergency repair across Long Island. Serving Nassau, Suffolk, and Montauk, our 24/7 team responds fast to protect your property.
Full Service Restoration
From water and fire damage to mold and more, Ace Cleaning & Restoration provides full service restoration across Long Island. Serving Nassau, Suffolk, and Montauk, we deliver complete cleanup, repair, and recovery you can count on.
Insurance Claims
Odor Damage
Lingering smoke, mold, or sewage odors? Ace Cleaning & Restoration provides professional odor removal across Long Island. Serving Nassau, Suffolk, and Montauk, we restore fresh, healthy environments for homes and businesses.
Pack Outs
When disaster strikes, we carefully pack, move, and protect your belongings. Ace Cleaning & Restoration provides expert pack outs with secure storage for Long Island homes and businesses—serving Nassau, Suffolk, and Montauk.
Property Damage
Ace Cleaning & Restoration handles all types of property damage water, fire, mold, or storms. Serving Long Island 24/7, we restore homes and businesses in Nassau, Suffolk, and Montauk with dependable, local expertise.
Reconstruction Services
Ace Cleaning & Restoration offers full reconstruction services after fire, flood, or storm damage. Serving all of Long Island including Nassau, Suffolk, and Montauk we rebuild homes and businesses with expert craftsmanship and trusted restoration experience.
Residential And Commercial
We restore both residential and commercial properties across Long Island. From homes in Nassau County to businesses in Suffolk and Montauk, Ace Cleaning & Restoration delivers dependable cleanup, repair, and recovery services since 1998.
Restore And Rebuild
Ace Cleaning & Restoration helps Long Island recover from disasters with complete restore and rebuild services. From water and fire damage to structural repairs, we serve Nassau, Suffolk, and Montauk with expert restoration and construction solutions.
Smoke & Odor Control
Smoke and odor linger long after a fire. Ace Cleaning & Restoration provides professional smoke and odor control across Long Island. Serving Nassau, Suffolk, and Montauk, we remove odors at the source and restore fresh, healthy spaces.
Structural Repairs
Water, fire, or storm damage can weaken your property. Ace Cleaning & Restoration provides expert structural repairs across Long Island restoring safety and stability for homes and businesses in Nassau, Suffolk, and Montauk.
Thermal Imaging
Hidden water damage can spread fast. Our Long Island thermal imaging inspections locate leaks, moisture, and hidden issues before they worsen. Ace Cleaning & Restoration serves Nassau, Suffolk, and Montauk with advanced detection technology.
Tile And Grout Cleaning
Ace Cleaning & Restoration delivers professional tile and grout cleaning across Long Island. We remove dirt, stains, and bacteria from floors, kitchens, and bathrooms restoring shine for homes and businesses in Nassau, Suffolk, and Montauk.
Tile Floor
Keep your tile floors looking their best with expert cleaning and restoration. Serving all of Long Island, Ace Cleaning & Restoration removes buildup, restores shine, and protects tile in homes and businesses across Nassau, Suffolk, and Montauk.
Toilet Overflow
A toilet overflow can cause major water damage. Ace Cleaning & Restoration provides 24/7 cleanup across Long Island, removing water, sanitizing, and restoring homes and businesses in Nassau, Suffolk, and Montauk quickly and safely.
Water Extraction
Fast water extraction prevents costly damage. Ace Cleaning & Restoration provides 24/7 emergency water removal across Long Island serving homes and businesses in Nassau, Suffolk, and Montauk with trusted, efficient restoration service.
Water Leaks
Small leaks can cause big problems. Ace Cleaning & Restoration provides professional water leak cleanup and repair across Long Island. Serving Nassau, Suffolk, and Montauk, we locate, fix, and restore homes and businesses quickly.
Wood Floor Drying
Protect hardwood floors from warping after water damage. Ace Cleaning & Restoration provides expert wood floor drying across Long Island serving Nassau, Suffolk, and Montauk with advanced equipment and proven restoration methods.
Burst Water Pipe Repair
Burst pipes cause major damage fast. Ace Cleaning & Restoration provides 24/7 burst water pipe repair and cleanup across Long Island serving homes and businesses in Nassau, Suffolk, and Montauk with trusted emergency response.
Cleaning & Restoration
Ace Cleaning & Restoration provides complete cleaning and restoration services across Long Island. From water and fire damage to mold and more, we serve Nassau, Suffolk, and Montauk with expert, reliable solutions since 1998.
Cleaning Fire Damage
Ace Cleaning & Restoration provides expert fire damage cleanup across Long Island. We remove soot, smoke, and odors, then restore homes and businesses to safe condition. Serving Nassau, Suffolk, and Montauk 24/7 with dependable local fire restoration service.
Commercial & Residential
From homes to office buildings, Ace Cleaning & Restoration handles both commercial and residential services across Long Island. Whether in Nassau, Suffolk, or Montauk, we deliver expert cleanup, repair, and restoration trusted since 1998.
Complete Restoration
Ace Cleaning & Restoration delivers complete restoration services for water, fire, flood, and mold damage across Long Island. Serving Nassau, Suffolk, and Montauk, we provide full cleanup, repair, and rebuild solutions that restore homes and businesses.
Crawlspace Water Damage
Crawlspace flooding leads to mold, odors, and structural problems. Ace Cleaning & Restoration provides crawlspace water damage cleanup across Long Island pumping out water, drying, and repairing homes in Nassau, Suffolk, and Montauk.
Emergency Restoration Services
Disasters don’t wait neither do we. Ace Cleaning & Restoration provides 24/7 emergency restoration services across Long Island. From water and fire to mold or sewage, we serve Nassau, Suffolk, and Montauk with trusted local expertise.
Fire Restoration
Recovering from fire damage is overwhelming Ace Cleaning & Restoration provides professional fire restoration across Long Island. We clean soot, remove odors, and repair structures, serving Nassau, Suffolk, and Montauk with 24/7 expert care.
Flood Damage Restoration
Floodwaters cause serious property damage. Ace Cleaning & Restoration provides complete flood damage restoration across Long Island extracting water, drying, sanitizing, and rebuilding. Serving Nassau, Suffolk, and Montauk with 24/7 trusted service.
Flooded Basements
Basement flooding requires fast action. Ace Cleaning & Restoration provides 24/7 flooded basement cleanup across Long Island removing water, drying, and restoring homes in Nassau, Suffolk, and Montauk with proven emergency service.
Foam Insulation
Protect your property with professional foam insulation. Ace Cleaning & Restoration serves Long Island homes and businesses, improving energy efficiency and comfort across Nassau, Suffolk, and Montauk with expert installation and care.
Free Estimate
Get a free estimate from Ace Cleaning & Restoration today. Serving all of Long Island including Nassau, Suffolk, and Montauk we provide upfront pricing on water, fire, flood, and mold restoration services with no hidden surprises.
Frozen Pipes
Frozen pipes can burst and flood your property. Ace Cleaning & Restoration provides 24/7 frozen pipe prevention and repair across Long Island, serving Nassau, Suffolk, and Montauk with trusted emergency restoration solutions.
Mold Inspections
Ace Cleaning & Restoration provides professional mold inspections across Long Island. Our certified experts detect hidden growth and moisture issues, serving homes and businesses in Nassau, Suffolk, and Montauk with trusted prevention solutions.
Mold Removal
Safely eliminate mold with Ace Cleaning & Restoration. We provide expert mold removal for homes and businesses across Long Island serving Nassau, Suffolk, and Montauk with certified remediation and prevention services that protect health and property.
Mold Restoration
Mold damages more than appearance it impacts health and structure. Ace Cleaning & Restoration provides full mold restoration across Long Island, serving Nassau, Suffolk, and Montauk with safe removal, repair, and long-term prevention.
Mold Treatment
Ace Cleaning & Restoration delivers safe, effective mold treatment for homes and businesses across Long Island. Serving Nassau, Suffolk, and Montauk, we eliminate mold, sanitize, and protect your property from recurring damage.
Natural Stone Restoration
Restore the beauty of marble, granite, and stone surfaces with Ace Cleaning & Restoration. Serving Long Island homes and businesses, we clean, polish, and protect natural stone across Nassau, Suffolk, and Montauk with expert care.
Sewage Removal
Sewage problems require immediate response. Ace Cleaning & Restoration provides 24/7 sewage removal across Long Island—safely extracting waste, disinfecting, and restoring homes and businesses in Nassau, Suffolk, and Montauk.
Upholstery Cleaning
Refresh your furniture with professional upholstery cleaning. Ace Cleaning & Restoration serves Long Island with safe, deep-cleaning methods that remove dirt, odors, and stains restoring comfort in homes and businesses from Nassau to Montauk.
Water And Mold Damage
Water damage often brings mold. Ace Cleaning & Restoration provides complete cleanup across Long Island, removing water, eliminating mold, and restoring properties in Nassau, Suffolk, and Montauk with proven 24/7 emergency services.
Water And Mold Remediation
Ace Cleaning & Restoration provides combined water and mold remediation across Long Island. Serving Nassau, Suffolk, and Montauk, we eliminate moisture, remove mold, and restore safe, healthy homes and businesses quickly and effectively.
Water Damage Cleanup
Fast action prevents costly damage. Ace Cleaning & Restoration provides 24/7 water damage cleanup across Long Island extracting water, drying, sanitizing, and restoring homes and businesses in Nassau, Suffolk, and Montauk.
Water Damage Recovery
Recover quickly from water disasters with Ace Cleaning & Restoration. Serving Long Island—including Nassau, Suffolk, and Montauk we provide water extraction, drying, repairs, and restoration backed by 25+ years of trusted service.
Water Damage Repairs
Ace Cleaning & Restoration provides professional water damage repairs across Long Island. From minor leaks to major floods, we restore homes and businesses throughout Nassau, Suffolk, and Montauk with expert craftsmanship and care.
Grout Sealer
Protect your tile investment with professional grout sealing. Ace Cleaning & Restoration serves Long Island homes and businesses, applying durable grout sealers that prevent stains and moisture damage across Nassau, Suffolk, and Montauk.
Sewage Backup Cleanup
Sewage backups are dangerous and messy. Ace Cleaning & Restoration provides 24/7 sewage cleanup across Long Island removing waste, disinfecting, and restoring safe, healthy spaces for homes and businesses in Nassau, Suffolk, and Montauk.
Water Removal

Ace Cleaning & Restoration Details

Service options
Onsite services
Online estimates

Accessibility
Wheelchair accessible parking lot

Ace Cleaning & Restoration Location

Ace Cleaning & Restoration

New York Suffolk County Ronkonkoma Marconi Avenue

845 Marconi Ave Suite A, Ronkonkoma, NY 11779, USA

Ace Cleaning & Restoration Reviews

An average rating of ★4.8 from 69 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Outstanding to deal with, I would recommend this company without reservation. They responded quickly and courteously. Kevin was extremely professional and went out of his way to make sure all our needs were met. Thank you very much. Ace Cleaning and Restoration is truly “All Aces”…
Aug 26, 2025 · Karl Pizzo
StayMarquis has been working with Ace for years, and we couldn’t be happier with their services. They’re always a pleasure to work with, and a special shoutout goes to Kevin, Danielle, and Lora for consistently prioritizing our requests and delivering outstanding customer service!
Oct 02, 2025 · Alyx Henry
Had 30 year old rugs and 13 stairs done, looked like new rugs! Niko and James were professional, friendly and informative. Would recommend them to anyone. Prices very fair for work they did.
Sep 23, 2025 · Dan Perkins
Needed my Dad’s house cleaned out completely. House was neglected and in disrepair. Crew came in immediately and cleaned and restored house to brand new condition. Kevin and Ken are professionals who are efficient, courteous, and who offer fair pricing. Definitely recommend ACE for any/all restorations, flood damage, and much more.
Mar 21, 2024 · Tom Stylianos
Short version … Please call Ace immediately if you need restoration services. You won’t regret it. They are simply the best!Long version … My husband and I closed on our new home on Nov. 7, 2022, and just 2 days later on Nov. 9th, the day before we were set to move in, we walked in to a complete nightmare. I always compare what I saw with the scene from the movie Home Alone - where water is just gushing down through the basement. Except our issue wasn’t the “Wet Bandits.” Instead a faulty 2nd floor toilet that did not have a “no burst” supply line on it - burst - and water ran through every level, and almost every room of the house overnight. The main level ceiling completely collapsed, and 90% of the house was soaked. Without knowing what to do, I called my real estate agent, who suggested we call a plumber. I then remembered Ace Cleaning and Restoration from a much smaller flood we had in our old house. I called the owner, Kevin, and he sent Ken over within what felt like minutes to diagnose the issue, stop the water flow, put our minds at ease, and start the restoration process. Ken was able to determine that the faulty supply line was the issue, and their team got right to work setting up heaters, dryers, and other equipment to try and save our oak floors. I was extremely nervous about the damage and what it might cost, and how long it would take to essentially rebuild 90% of our brand new house. But Kevin assured me the whole time that he would work with the insurance company and I had nothing to worry about. Unfortunately, our insurance company ended up being very difficult to work with, we jumped through many hoops and various appraisals, but Kevin and his team remained patient, professional and kept their word - that I had nothing to worry about and they would take care of everything. And they did! Our house was completely fixed while we lived in it - basement, living room, 2 full bathrooms, 4 bedrooms, all completely restored - and honestly I can’t even say “restored to their original condition” because their work was even better than the original condition! I cannot thank the team at Ace enough for helping us through this nightmare. Everyone on their staff was professional and kind, their work was clean and impeccable. I can’t say enough about this company. Although I hope to never work with them again (lol sorry guys!) they provide true peace of mind knowing that whenever an emergency arises and you feel like your entire world is crumbling (or in our case, flooding!), Ace will be there for you. Thank you Kevin, Ken, and the entire Ace crew for picking up the pieces of our home and putting it back together.
Nov 30, 2023 · Kelley Caponigro